Geniality+ se especializa en la capacitación, consultoría y mentoría en áreas de Servicio al Cliente, Ventas, Calidad, Inocuidad, Team Building, Motivación y Sostenibilidad Empresarial. Nos enfocamos en el personal de centros de alimentos y bebidas, hotelería, comercios en general, call centers, servicios de salud, B2B y otras empresas que brinden servicios o productos donde la excelencia en el servicio al cliente impacta sus ingresos.

• Conceptualized, produced, directed, and executed innovative business ideas.• Directed overall marketing, sales, budgeting, strategic planning, corporate communications, and human resources for each company.• Led digital marketing and social media content marketing for each brand, developing social networks, executing growth and digital marketing strategies, and creating compelling copies.• Managed successful implementation of strategic goals and objectives for each organization.• Developed and executed innovative business ideas, positioning each brand strategically in the market and on social networks to maximize its sale as a turnkey solution. Successfully sold eight businesses between 2012 and 2023.• Camila de Gala, 2015 - 2023. Founder & CEO of a Women's fashion brand.-Managed a strong social media presence with over 130,000 followers.-Successfully sold in 2023.• La Mueblería, Atelier, Linea Azul, 2011 - 2014. Founder & CEO of Furniture stores with innovative concepts and business models.-Successfully sold in 2015, 2014 and 2012, respectively.• Corazon Azul, 2008 - 2014. Founder & CEO of consultancy firm for the hospitality industry and food services.-Pioneered content marketing and worked with over 300 clients, including Four Seasons Resort, Marriott Los Sueños Resort, Real InterContinental, Hard Rock Cafe, Applebee's, and Kimberly-Clark.-Successfully sold in 2014.

• Spearheaded the development of Getty Images' business in Central America, including defining long-term strategic goals and identifying business opportunities in the region• Established and maintained key customer relationships, successfully negotiating and closing business deals• Maintained extensive knowledge of market conditions in Central America to inform business decisions• Developed innovative content strategies and systems to help brands grow and stay ahead of the competition• Helped manage existing clients to ensure satisfaction and retention, driving customer loyalty and positive word-of-mouth recommendations.

@ Creative Services Department• Conceptualized, produced, directed, developed, and executed on-air promotional campaigns and special projects.• Developed and implemented on-air branding and traffic strategies for the Pan-American market, including Central and South America and Puerto Rico.• Mentored junior and associate producers and writers.• Oversaw, on a per-project basis, junior producers, writers, editors, art directors, graphic designers, on-air voiceover talent, sound engineers, and technicians in on-air promotions and production.• Doubled the number of show promos, resulting in growing audiences in key markets.• Helped stabilize declining Pay-Per-View (PPV) sales impacted by piracy and competition by creating PPV promotions.

@ Marketing Department• Led a team of over 15 creative professionals, including producers, writers, editors, designers, graphics artists, technicians, and sales promotions team, both syndicated and not, to deliver high-quality on air marketing strategies and creative direction for the highest-rated station in the U.S. regardless of language.• Developed and implemented effective On Air branding strategies, promotional campaigns, and traffic strategies for broadcast television, print, radio, and new media to attract and retain audiences and clients.• Successfully managed all operational aspects of commercial production, promotions, and on-air image and quality control, ensuring the highest standards of excellence and consistency across all platforms.• Collaborated closely with Univision Local stations and Network departments like News, Sales, Community Affairs, Promotions, Traffic, Operations, Research, and Human Resources to develop and execute integrated marketing solutions for clients and viewers.• Supervised the production of the On Air promotion and special projects of local programming, PSA, and Sales Promotions, providing mentorship and guidance to junior and associate producers and writers.• Integrated with Univision Radio, Univision On‐Line, and Univision Music to maximize the impact and reach of your promotional campaigns and branding strategies.• Contributed to the success of your department, which won Los Angeles Area Emmys for Special Events “Rose Parade”, News Campaign “Los Angeles de Las Americas”, Branding Campaign “34 A Su Lado”, and Advertising Campaign.“US Job Corp”, among other nominations.

@ Project Development/ Los Metiches and various Pilot Programs• Supervised bureaus, productions, talents, and castings in Miami, Los Angeles, Mexico, Colombia, and Argentina.• Managed script and creative rundown design, as well as ratings research and analysis.• Produced and managed cross-promotions, priority packets, and off/on-air promotions.• Collaborated closely with Univision departments, including Productions, Operations, Promotions, Marketing, and Research.• Awarded Premio Palmas De Oro 2003 by the National Journalist Association of Mexico for "Los Metiches."

Production of “Lejos de Casa”, “GO!” and “Costa Rica, Tierra de Contrastes”• Conceptualized, wrote, produced, and oversaw all production steps from pre-production to post-production.• Directed the firm’s overall marketing, sales, and strategic planning programs.• Managed a team of over 10 creative professionals, including producers, writers, editors, graphic artists, and technicians.• Worked on projects in partnership with the Ministry of Tourism of Costa Rica.• Received recognition for the documentary “Costa Rica, Tierra de Contrastes” in Spain, including awards at Festival de Cine de Malaga Mercadoc 2003, Malaga; Muestra Documentales de America Latina, Albacete 2003; Certamen de Documentales de Manilva, Malaga 2002.

@ Project Development/ El Blablazo, El Super Blablazo and El Gran Blablazo• Supervised a team of over 20 creative professionals including associate producers, designers, talents, builders, fashion designers, and makeup artists, among others.• Designed, created, and supervised production of visual elements.• Supervised set design.• Worked as a casting director.• Managed budget.• Conducted ratings research and analysis.• Wrote and produced promotions and segments.

• Created, conceptualized, produced, directed, developed, and executed business ideas.• Directed overall marketing, sales, budget, strategic planning, and corporate communications for the firm.• Implemented the strategic goals and objectives of the organization.• Oversaw productions, promotions, and media relations.• Monitored the manufacturing of designs and supervised workshop staff of 10 persons.• Served as designer, supervisor, buyer, and budget coordinator.ART, CULTURE, AND ENTERTAINMENT PRODUCTIONS 1996 - 1998:• Managed "Jazz Spiral Group" and produced "Ska Festivals," "Latino Jazz Festivals" at Camino Real, Ruben Pagura's "Otra Cosa es con Guitarra," Maria Pretiz's "Gardens," Spiral Jazz Mestizo's "Dirt City" CD, and "Hibrids," among others.• Produced the first Costa Rica Jazz and Ska Festivals.• Established business relations with Nestle, Tecate, DHL, Coca Cola, and Compaq, among others.INEBSA DECORACIONES 1988 - 1998:• Provided design, decoration, furniture manufacturing, and textile products for interiors.• Catered to over 500 customers, including companies, shops, hotels, restaurants, and residences.• Designed stages and television sets for "La Maga" Theatre, Channel 19, and sceneries for National Theatre Academy.