Chris Baxter Email & Phone Number

Durham, Gb

United Kingdom

I help businesses maximise their usage and adoption of ConnectWise SaaS systems so they have the tools to manage and drive their business, provide a great customer experience, and improve their margins.AchievementsReduced time to value by up to 75% by implementing a streamlined approach to onboarding ConnectWise's quoting system.- Preconfigured the software to enable customers to generate quotes without additional setup, enhancing efficiency.- Optimised the onboarding process and purpose of each onboarding call enabling customers to produce real quotes after just the second call.Developed and implemented a proactive approach to fostering long-term and regular customer engagement based on:- Proactive assessment of customer business management systems, evaluating their usage and configuration against recognized best practices and industry benchmarks to identify areas for improvement.- Collaborated with customers to discuss assessment findings, define a tailored improvement plan, and regular follow-up to implement the plan, resulting in enhanced effectiveness and efficiency of their business operations.Delivered a project to identify why levels of churn amongst a specific customer group to identify the root causes and countermeasures. This led to implementation of a wholesale change to onboarding processes.

- Sourcing and selection of a new business management systems: identification of business and user requirements; assessment of SaaS vendors; commercial negotiations (prices and terms); appointment of selected vendor.- Project management of the wholly successful implementation: appointment of the project team; development of project plan and project management tools; project communication; coordination of project activity; issuing work packages and tasks, tracking and expediting progress; application support to project team, configuration of application; progress reporting.

Key Achievements:- Succession Planning: Designed and delivered a 3-year succession planning and management development project for high-growth technology business that led to a number of promotions and enabled the management structure to develop with the growth of the business.- Organisational Change: Designed and delivered an organisational change programme for a successful pharmaceuticals manufacturer that established the foundation for the business’s culture. - Performance Management: Designed a performance management system for a national environmental services business, and delivered training to all managers and staff.- Talent Management: Led talent assessment process for Vianet Group plc assessing 30+ key people in their business to map out their development potential and development plan.- Restructure: Led several programmes that reviewed, redesigned, and implemented new management structures and teams.- Coaching: Delivered over 70 one-to-one coaching programmes, more than 1500 hours of coaching- MD's Confidant: confidential sounding-board for a number MD's helping them to make tough choices that improved business performance.

Achievements: - Definition and roll-out of a comprehensive HR Strategy encompassing: performance management; learning and development; culture, talent attraction, recruitment and retention; and employee engagement.- Sourcing and implementation of HR information system.

Achievements: - On sales of £8m losses were £20k-£30k per month. Losses increased to £30k-£40k at first on higher maintenance spend, and then improved to consistently above breakeven when billing systems were overhauled to ensure all hire revenue was recovered.- Sourcing and implementation of transport planning and management system.- Created a product costing and pricing system so that margins were understood, pricing was improved and informed investment decisions could be made.- Transformed work force relations from confrontation and distrust to engaged and participative.- Built a stronger management team committed to quality, professionalism and continuous improvement.

For three years I was the top performing coach in the Ology network. I won Franchisee of the year in my first year due to revenue growth and commitment to learning and development. See Good Enough Never Is Limited above for full details

Sunderland, United Kingdom

Achievements:Set up National Distribution Centre & national logistics network. Reorganised inbound logistics saving £2m annually. Responsible for inbound logistics from overseas manufacturers and national distribution network. I left when it became clear that Durham Pine was insolvent.

Responsible for inbound and outbound logistics and management of 3rd party distribution partner. Implemented SAP for warehouse and distribution. Left by redundancy.

Achievements: - Project Manager for a successful ERP system implementation across two businesses. This project was held up by Head Office as the best practice example of how to run a successful implementation.- Brought together disparate departments to create a unified Supply Chain team and achieved industry leading levels of customer service that improved customer loyalty and directly contributed to revenue growth. Responsible for Customer Service, Purchasing, Information Systems, Warehouse & Distribution, Planning, Product Costing.- Increased sales turnover by 7% with the award of an additional £1m of business from just one customer due to our outstanding service levels.

Achievements: - Successfully led the team through a period of disruptive change: redundancies and restructuring.- Reimplementation of MRP system.- Responsible for Planning, Customer Service, Warehouse and Outbound Logistics, Material Supply, Linefeed.

Responsible for: Planning, Purchasing, and Customer Service, reimplementation of MRP system.

Sunderland, United Kingdom

Project manager for MRP system implementation and SFDC system implementation; setting up linefeed into Nissan; setting up production planning systems.

Birtley