Genie Hon Email & Phone Number

Singapore

• Project and planning team in Material Management store layout, material flow to end distribution points at wards, system integration of new SingHealth Eastern General Hospital (EGH) which will be opening in year 2028.

Singapore

• Engagement team leader for 26 PHIs to drive process improvement and system integration to ALPS central warehouse to strengthen national logistics capability.• SAP MM domain expert in system enhancement for end-to-end integration with business process improvement.• In charged and completed multi-million budgeting planning according to 5-year strategic plans to lower healthcare cost for patients.• Developed business case framework to obtain buy in from Public Healthcare Institutions (PHIs) on ALPS long term transformation operational plan.• Assisted in building central purchasing and inventory planning modus operandi

Key Highlights• In charged of multi-million (>$100M) operations budgeting planning supported by data and secured the funding.• Conceptualized national healthcare logistics blueprint by redesigning To-be process and end-to-end system integration.• Completed 1.5-year nation wide Horizon study for all hospital workflows, processes and systems in order to determine the optimal future blueprint.

Singapore

• Led and managed Singapore and Southeast Asia end-to-end supply chain functions from demand forecast planning, inventory management, vendor strategic sourcing, 3PL management and Sales and Operations (S&OP), ERP implementation and process improvement.• Starting in Aug 2018, took on an additional role as Acting Singapore Country Manager and led Singapore retail frontline team of 8 Godiva outlets and 32 staff strength. Achieved total positive sales growth of 13% in 2018 Christmas sales which contributes 40% to the annual sales and accomplished annual sales target of more than $9M for fiscal year of 2018.• Accountable for Singapore Annual Operating Plan 2019 and KPI for retail sales, wholesales, and logistics budget including,1. Built and increased 20% Singapore wholesales customer base.2. Planned manpower strength in rostering to increase 20% of manpower efficiency.3. Conducted staff recruitment, worked closely with Hong Kong training team in developing training structure to strengthen human capital capability.4. Oversaw store operations to ensure cleanliness, high standard of visual merchandising display, enforced frontline team to practice First-Expired-First-Out (FEFO) in stores and QA standard operating procedures (SOPs).5. Led the negotiation store lease with mall landlords and other marketing partnerships.

Singapore

• Led Singapore end-to-end supply chain from demand planning for new launches and in-store activities, inventory forecast for seasonal and core items, freight and shipment management, retail store replenishment, local supplier sourcing, strategic partner sourcing and third-party logistics (3PL) management• Managed Singapore supply chain annual operating plan and departmental budget.• Led Singapore Sales & Operations Planning (S&OP) process by working closely with Hong Kong and China Merchandising, Marketing and Sales Team• Developed monthly merchandising, seasonal and new product launches forecast methodology• Planned and managed retail stores orders and stock allocation to reduce write off• Implemented web based store ordering system to provide more transparency in inventory holding• Spearheaded scalability in supply chain for expansion from 4 outlets in 2015 to 8 outlets in 2018 • Successfully identified a suitable 3PL partner to fulfil Godiva QA standards, negotiated contract terms and commercial cost and led the warehouse relocation without any business disruption• Based in Hong Kong for a month for new ERP system implementation Key Highlights• Recognized by Godiva 2017 CEO Award with great work ethic and exceeded goals through effective task prioritization.• Achieved 100% on time product launches and increased 4-6% y-o-y demand forecast accuracy rate with close collaboration with cross functional teams in China and Hong Kong and led S&OP meetings. • Increased new product category first year sales (ice cream) of US$60K, achieved logistics cost savings of US$46K and freight cost savings of US$95K with cold chain logistics capability by driving new strategic 3PL and freight forwarder partnerships.• Achieved more than 98% on-shelves availability in stores with data-driven inventory planning and management.• Spearheaded strategic sourcing of local pastry vendor; completed facility audit and tasting evaluation with Godiva Japan chef.

Singapore

Led Warehouse and Logistics Team of 19 and managed 70,000sqft warehouse space and distribution for 3 business divisions with more than S$90M in annual sales turnover and inventory holding of more than S$25M. Implemented many improvements on operations, store layout, material flow and team structures over 2 years such as,1. Planned and reorganized Singapore warehouse space of 70,000sqft with clear designated inbound, outbound and product relocation of more than 80 brands2. Reviewed the delivery scheduling and coverage area to achieve on-time and on target delivery to increase customer service satisfaction level without additional headcount3. Redesigned inbound shipment and outbound material flow. Reduced turnaround time for US shipment to Malaysia subsidiary from 2 days to same day.4. Reshuffled warehouse associates roles to mitigate the bottleneck and choke points.5. Standardized 3 business divisions SOPs, implemented bizSAFE Level 3 risk assessments, ISO process improvement and simplified processes i.e. cross dock for overseas shipment and stock withdrawal from 3PL6. Led and completed the Logistics Department ISO 9001 Surveillance Audit and company Quality Management SystemKey Highlights• Transformed the department of 19 from low order fulfilment rate to 100% order fulfilment, achieved 98.5% picking accuracy rate and 100% on time island wide delivery by reorganization of 70,000sqft warehouse space, redesigned of delivery scheduling and enforced checks according to Standard Operating Procedures (SOPs).• Increased 50% productivity with reduction of company closure for annual stock take from 4 to 2 days in 2014 by implementation of Warehouse Management System (WMS) and continuous business process improvement.Other Projects Involvement are:• Designed and planned 2 new warehouses layout, one of 15,000sqft in Penang and 16,000sqft in KL, Malaysia • Planned and expanded the logistics capacity for new retail store of 4,500sqft

Singapore

A 2-year management program designed to equip graduates in various business functions and entities by managing projects to improve corporate development and alignment of all Asia subsidiaries in Malaysia, Indonesia, Vietnam, Thailand, Philippines, and Australia.Key Highlights• Led to 50% increase in data analysis efficiency for CEO to make decision by implementation of standardized group coding system across all Asia subsidiaries• Spearheaded the production of a set of three product catalogues used as sales promotion kit from design conceptualization, budget planning, information organization, printing to distribution within 5 months• Actively contributed in new ERP implementation and system migration for subsidiaries in Penang and KL, Malaysia• Completed a 2-month due diligence on a group of companies’ accounts in a merger and acquisition (M&A) together with Group Finance Manager

Master In Business Administration (Dean'S List)

Bachelor Of Science In Chemistry And Biological Chemistry And Minor In, Business

Activities and Societies: AIESEC Singapore