Genie Lai Email & Phone Number

Taipei City, Taiwan

● Product Management - Drive product vision, strategy & roadmap in creating an AI-powered CRM system that helps increase customer traffic based on user behavior. - Structure development process, utilizing scrum framework & tools to increase quarterly shippable increments.Result: - Deliver 16 web-based modules & 5 satellites apps on VIP junky system within 9 months. - Secure Macau's top 2 companies with contracts (US$ 2,201,000)● Leadership - Shape company-level business goals, strategies & culture with CEO. - Increase product quality via restructuring company organization. - Decrease cooperate conflicts via defining & promoting company culture. - Drive HR development to ensure effective recruitment, coaching, perf. appraisal & reward program. Result: - Promoted from product department manager to Product Director, leading PM, Design, QA, Dev & Infra within 1 year. ● Supplier management o Delegate & Oversee System integration: - Third-party system integration: CTI/IVR - Business-to-business integration: ERP● Client management - Bridge customer expectations, sales & internal capability w/ solution finding to meet gaps in closing deals. - Delegate & Oversee PM team conduct customer managementResult: - Successfully manage two leading customers in Macau a. Top rank entertainment and leisure integrated center: Macau Fisherman's Wharf (Captial: USD 230 million) b. The 2nd rank VIP Junket operator company"

Taipei City, Taiwan

● Product/Project Managemento inbound - Define product purpose, position, roadmap, requirements & design materials (wireframe, mockup & prototype) - Drive the full product lifecycle, with coordination between management, design, engineering, QA, Sales & CS to deliver as per product roadmap. - Deliver product optimization based on usage data & customer feedback - Act as a scrum master to drive feature team for effective on-time delivery o Outbound - Training customer-facing team for product knowledge, making sure we tackle the market effectively w/ the right product position - Help close deal: co-work w/ sales team to manage customers & create solutions to meet client needs - Shaping product roadmap w/ customer use cases, pain point & market trends in industry● Leadership- Plan product management team & feature teams' KPI- Drive cross-team process alignment to increase internal co-work efficiencies - Increase team synergy by hosting various team building/ events across countries/cultures/languages - Product Trainer for GCN new hires & Customer Facing team - Mentoring PM● Major ProductPlan & manage various global product lines in SaaS HR industries- Permission & user group control - foundations for the company's SaaS HR platform- Communication module - feature w/ the highest adoption rate in all product line - Performance management tool - the center of our product position- Product Dashboard w/ Customized Theme - 1st impression & the face of our solution- Flutter, RWD Implementation - increase development efficiency- 3rd Party System Integration - effectively expand product capability- Various technical project - introduce queue management, drive performance tuning, plan data model

Fuzhou, Fujian, China

● UX PM o Resource allocation: allocate team members' responsibility o UX lead-in: UX concept sharing, work model sharing, create UX/UI optimization plan o Responsible for design team improvement plan● Design lead o redesign overall UX structure of projects o Responsible for the quality of deliverable o Responsible for UI design quality including element consistency, platform guideline following and etc. o optimize interaction flow logic and improve operation experience● Major Products: Education-wise o Assignment management platform o Inverted classroom/Flip teaching/Flip learning

Taipei, Taiwan

● PM-related - gather product information from PO and breakdown into details - Interaction design and concept development : mobile apps and web service● UX design - Responsible for UX design on various platforms and familiar with each UI style including iOS, Andriod ,Metro UI, Web OS, Maemo. - Products on market for Remote Desktop : o For consumer : Splashtop 2 (IOS,Android), Splashtop Remote Desktop (IOS, Android, Web OS, Maemo ), File Hound(IOS) o For business : Splashtop Pro (IOS, Android), - Products on market for web service: Splashtop Connect - Splashtop OS (Instant-on OS) : UI/UX refinement - Other projects: Remote Browser (remote based), IAP design, IAP related App design (File transferring…)● UX research o IE extension : Usability testing o Instant On OS : Heuristic evaluation o Remote apps : competitive analysis , brainstorming

Taiwan

● UX PM : Deeply involved from pre-kick off to the early stage of MP. o ODM Project : Negotiate frequently with customers(LG & SEMC & Moto) and propose workaround design while design is hard or failed toreach. o In-house project: Fully Product design including product concept, planning, prototyping, and usability test.● UX design: focus on the interaction design of touch/non-touch feature & smartphone. o Deep consideration on closed/opened platform limitation􀀁customer request􀀁user experience􀀁chip/memory limitation…. o Product Concept and detailed scenario design including concept presentation

Taiwan

UX researcher & co-researcher : Connection Hub 、Y!House 、Y!Games 、Y!Life+ -Exploration on User needs & wants : Contextual Inquiry -Transfer User needs & wants into Work Models : Affinity diagram -Solving problems and improving : Usability Tests 、Storyboard

Taiwan

UX researcher assistant (Intern) - Usability test on mobile keypad, field study(shadowing) on camera function for mobile phones