• Designed, built, and incorporated an automated CI/CD tool to simplify deployment processesacross multiple orgs which improved the team’s productivity by reducing development overhead.• Designed, implemented, and maintained an automated ETL tool using Mulesoft to automate dataflow to/from Clover’s data warehouse (dwh) to maximize the value of data generated in every facet.• Designed and developed Clover’s Field Service application to handle members in-home visits usingField Service Lightning, flows, Lightning Web Component, and SmartyStreets. The routeoptimization capability provided by the system helps providers meet more patients each day andincreasing their utilization by up to 40%.• Built various REST API based integrations from Salesforce into other systems and packages (e.g.maps, eHR, softphone, messaging tool, etc.)• Delivered numerous other Health and Service Cloud applications as part of Clover’s COVIDresponse team including but not limited to Meds by Mail, Meds Refill Reminder, Clinical Outreach,Video on Wheels, and Vaccine finder.• Implemented and managed an Agile Scrum SDLC for the development team to efficiently handledeliveries and QA efforts while ensuring bugs are handled swiftly to maintain BAU.• Initiated a development culture in the team where code quality is highly maintained collaboratively.Authored an array of code conventions and documentation guidelines throughout every step of theSDLC.• Mentored end users as well as the development team to improve their Salesforce knowledge andmuscle memory which resulted in better cross-team collaboration to build a better product.

• Leading fixed-line operator with extensive infrastructure in Hong Kong and overseas.• Designed and coordinated the implementation of an internal Sales financial calculator in Salesforce using Lightning Web Component. Increased Sales productivity by 30% by greatly reducing redundant processes.• Enabled Digital Transformation along Lead-to-Order processes by tailoring Salesforce CPQ to fit diverse business use-cases across multiple Business Units.• Pioneered the adoption of CI/CD architecture on Salesforce using GitLab and SFDX. Improved deployment efficiency significantly by eliminating business downtime.• Designed and developed REST API interfaces from Salesforce to other systems, including legacy systems and Zuora Billing system as part of digital transformation initiative.• Organized and delivered bi-annual internal Salesforce.com workshops to gather user feedback and provide tips and tricks to maximize their productivity in Salesforce. Topics covered including but not limited to Einstein Analytics, Reports & Dashboards, and Chatter integrations.• Oversaw data migration operations from legacy databases to Salesforce.• Mentored junior and external developers to learn Salesforce.com skills including Apex, Lightning Component, and LWC.• Collaborate with business users to resolve issues and change requests.

• Cloud based consultancy company offering local business CRM solutions.• Headed the technical development of various Salesforce.com projects including Community Cloud, Sales Cloud, Lightning Experience, REST API, and Marketing Cloud.• Pioneered the practice of Agile Scrum methodology and establish Version Control to improve development process.• Analyse clients’ business objectives and requirements to design the best solution and provide high quality consultation advices.• Communicate and negotiate with clients on solution and scope of work.• Coordinate and conduct various tests throughout the development cycle including Unit Test, User Acceptance Test, Integration Test, and Regression Test.• Conduct system deployment and data migration.• Providing user support and documentation as well as organizing end user training.• Liaise with clients to provide post-sales support.

• In-house consulting branch of AXA Group specializing in digital transformation across multiple business lines and countries.• Designed, developed, and maintained Salesforce.com Sales Cloud platform for emerging markets in Asia. Integrated multiple parts of the project with external systems using REST API and supervised ETL processes from different enterprise back ends.• Headed the technical development of Salesforce.com Service Cloud (Servicing CRM) implementation for both Life and General Insurance across 3 different AXA Asia entities.• Implemented Salesforce’s cutting-edge Lightning Experience UI for Servicing CRM. The introduction of Lightning Console increased both productivity and user experience of customer service officers.• Presented the proof of concept and incorporated Salesforce.com Shield (Encryption) to encrypt personal data and communication channels in accordance to each respective entity’s laws.• Designed, developed, and maintained Salesforce.com Service Cloud platform. Implemented various use cases including Straight Through Processes (STP), Case Management, and Live Agent chat feature.• Conducted and supervised several tests throughout the development cycle including SIT, NIT, UAT, and Sanity Testing.• Assumed the role as a main point of contact for all Salesforce.com related issues and queries (both technical and non-technical matters).• Enforced good development habits by performing code reviews for the organization and encouraged the use of development tools.

Responsibilities:• Design and develop high-quality Salesforce based CRM solutions for multinational companies.• Conduct system analysis, technical research, and feasibility study of functional requirements.• Perform unit and system integration tests and oversee User Acceptance Tests (UAT).• Provide ideal design decisions and present technical documentations to the internal team.• Liaise with client on change requests and backlog resolution.• Established internal Version Control to improve software development process.