- Facilitated patient interactions, including greeting, check-in, appointment scheduling, demographic updates, and insurance verification- Operated a multi-line phone system to answer inquiries, and meticulously documented messages in the electronic health record.- Executed financial transactions including co-payments, outstanding balances, and cosmetic services, and addressed billing and insurance questions- Performed administrative tasks including sorting and sending mail, scanning, faxing documents, and coordinating schedules for multiple healthcare providers

- Provided screening services, care coordination, scheduling, and referrals to individuals with Mental Health, Substance Abuse, Intellectual Disabilities, and Co-Occurring Disorders - Communicated clearly and concisely to obtain information and assess the needs of callers and appropriateness for New River Valley Community Services (NRVCS) - Provided empathy to callers with mental health and substance abuse issues and referred callers in crisis to Emergency Services staff - Maintained written or verbal communications with respect and confidentiality and complied with HIPAA standards and regulations

- Dispensed food and beverages to customers - Operated cash register and processed credit card transactions - Aided in the setup and clean-up duties of the concession stand

- Processed circulation transactions using the library’s integrated library system (ILS)- Recorded basic statistical data using online forms. - Answered and directed calls using the multi-line telephone

- Coordinated and conducted regular online conversational English sessions utilizing Zoom for Ukrainian refugees to stimulate language acquisition- Conceptualized and developed various interactive language-focused games tailored to the varying language proficiency levels of the Ukrainian refugee participants.- Fostered cross-cultural supportive and inclusive learning environment to encourage active participation and engagement- Participated in regular team meetings to discuss participant progress and collectively enhance the effectiveness of the language program

- Assisted in the registration and scheduling of customers for pickup games, stick and shoots, classes, camps, and public skating using their in-house platform- Answered customer questions both in person and over the phone about upcoming and present events and classes hosted at the rink- Checked in hockey players, figure skaters, and parents into the ice rink using their contact tracing and capacity limiting program “Dash”