On completion of my business degree, I was employed by DKSH as a People and Organisation Specialist. The purpose of this short-term contract was to assist with recruitment, due to an increased workload following the acquisition of a large contract.

As a second-year business student, I was employed by Massey University as a Student Advisor. This pilot scheme was promoted to help ensure that students had the best possible chance to succeed at tertiary study, particularly by assisting students to successfully integrate into university life and academic study. Areas of assistance included:• helping with planning and time management• identifying the issues that may be limiting success• improving study techniques and exam… Show more As a second-year business student, I was employed by Massey University as a Student Advisor. This pilot scheme was promoted to help ensure that students had the best possible chance to succeed at tertiary study, particularly by assisting students to successfully integrate into university life and academic study. Areas of assistance included:• helping with planning and time management• identifying the issues that may be limiting success• improving study techniques and exam preparation• navigating within the university structures and support services• making referrals to other support and services both on and off campus Show less

My core role is to manage existing claims within my portfolio, provide advice on all aspects of insurance and ensure exceptional customer service is provided both internally & externally. This includes:• difficult conversations involved with declining claims due to policy wording restraints• keeping up to date with the rural industry to ensure conversations are relevant and the understanding is there• providing high level advice to our sales team to ensure they are providing… Show more My core role is to manage existing claims within my portfolio, provide advice on all aspects of insurance and ensure exceptional customer service is provided both internally & externally. This includes:• difficult conversations involved with declining claims due to policy wording restraints• keeping up to date with the rural industry to ensure conversations are relevant and the understanding is there• providing high level advice to our sales team to ensure they are providing solid risk management advice to the clients• working alongside the Underwriting team to review trends • banking reconciliation, journals and making payments to clients, suppliers and repairers• working alongside the Products team discussing what policies should be additional and what policies should be optional based on trends• keeping up to date with the Insurance Council guideline recommendations, Insurance and Savings Ombudsman court rulings as well as other insurers products and services Show less

My main responsibility in this role is to provide outstanding customer service & excellent advice to clients in my portfolio, and the wider FMG team. This includes:• high level of initiative and making decisions• providing support to our local Rural Managers• attending local events – NZ Dairy Event, Field Days, and A & P Shows etc.• dealing with customer complaints• keeping up to date on industry knowledge• customer service to a high level

The key function of this role was to respond to inbound customer enquiries relating to account information and general enquiries about the company’s services. The key skills I learned during my time in this job include:• coaching and managing the performance of my team members• delivering training and developing training materials• providing support for the call centre manager• customer service • high competency with complex in-house technology• sales… Show more The key function of this role was to respond to inbound customer enquiries relating to account information and general enquiries about the company’s services. The key skills I learned during my time in this job include:• coaching and managing the performance of my team members• delivering training and developing training materials• providing support for the call centre manager• customer service • high competency with complex in-house technology• sales skills• excellent telephone manner• team work within a small team• identifying calls requiring escalation to a team leader• issue resolution and problem solving Show less