Genna Mickey, Mlis Email & Phone Number

Sugar Grove, Illinois, United States

Financial oversight of the Library District's 1.5 million dollar operational budget, paying close attention to diminishing fund reserves for a historically under-funded library. Successfully marketed and presented sensitive library funding data to the community via public speaking and print materials, along with a team of supporters, which contributed to the Library's April 2023 referendum win; the 16th time the library had been to ballot for the same funding issue. -Led long term strategic planning initiatives to enhance library services, optimize resources, and align with community needs, resulting in a 34% increase in foot traffic from summer 2023 to summer 2024. - Established partnerships with local organizations, schools, and nonprofits to provide educational, cultural, civic, and leisure opportunities to the community that are mutually beneficial- Develop and oversee a staff of 20 employees, including hiring, interviewing, onboarding, training, performance management, and providing space and time for professional development

Sugar Grove, Il

Responsible for directly managing two employees in Adult Services department. Indirectly manage other staff when on duty as Person in Charge. Assist Library Director when unavailable with duties such as board meetings, payroll, grants, budget and levy filings. Handle scheduling for all library employees. Train and schedule teen volunteers during summer reading. Run monthly Teen Advisory Board and all teen programming. Collection development manager for adult and teen print and nonprint collection (music, dvds, blu-rays, audiobooks, large print, paperbacks, fiction, nonfiction, graphic novels) and electronic collection (EBSCO and Gale databases, Overdrive and Axis 360/eRead Illinois ebooks, Zinio digital magazines)Plan and run programs for adults and teens. Schedule performers, art shows, speakers, authors, and artists for library programs and do event planning management. Lead one monthly walking book club for adults: Tales and Trails. This book club featured in an ALA publication.Create marketing materials and write press releases for programs. Manage Facebook prescence and Social Media team.Analyze reports to make strategic decisions on collection and library policy. Analyze and compile monthly statistics.Maintain library website with basic HTML knowledge. AccomplishmentsCreated library sale shelf and implemented a system to manage shelf (no active Library Friends group), earning the library an average of $100 a month towards library programming needs.Partnered with Youth Library Manager to write a grant for ISLMA and won the grant (all twenty titles of 2016 Lincoln Award nominated books)Doubled the amount of likes on Library Facebook page. Implemented Mailchimp email newsletter system and trained other departments on effective email marketing. Moved teen materials collection to another side of the library, increasing teen graphic novel circulation.

River Forest, Il

• Associate position from April 2013 until Oct 2014; Librarian position Nov 2014 - Oct 2015• Was temporarily working for Sugar Grove Library at the same time and chose to leave the position due to scheduling.• Collection manager of A/V materials utilizing Ingram and MidwestTapes- audiobooks, music cds, and dvds. • Collection manager for genre fiction (romance, sci fi, mystery) as well as assisting with high demand holds for fiction and nonfiction utlizing Baker and Taylor and Ingram.• Assist patrons with reference requests including instructing on online catalog and online database resources. • Perform basic guidance and troubleshooting with PCs, e-readers, copy machine, fax machine, and print release station.• Provide reader’s advisory services. Write book recommendations and manage library blog.• Place interlibrary loan requests and holds. Process returns and loans for out of system requests.• Imagine and organize books displays bimonthly.• Assist with adult programming events. Plan, create, and run "Senior Movie Afternoon" program and "Short Story Discussion Group".• Create posters, flyers, and handouts with library program and library use information using Corel (similar to Adobe).• Develop Staff appreciation programs.

300 South Riverside Plaza, Suite 700, Chicago, Il

• Assisted students through the full cycle admissions process at DeVry University Online: from interview, to admissions requirements, to helping select first semester classes, attend orientation, and advise with issues during first weeks of classes. • Made 50-150 outbound calls daily. Schedule appointments and follow up with students. • Recommended programs to students based on educational needs and career goals.• Utilized salesforce.com to manage prospective, contacted and current students. • Used Image Now program to check for enrollment documents and transcripts. • Performed trainings and presentations in team meetings. • Facilitated conversations with students and their financial aid advisors and academic advisors.• Researched program information and career outcomes for fields in business, healthcare, and technology to provide accurate information to prospective students. • Specially selected to work on team that helps computer science and engineering students based on technical knowledge. • Awarded "Team Spirit Award" in November 2011 and “TEACH Award” in July 2012.

Chicago, Il

Assisted technology recruiters with sourcing candidates, editing resumes, and phone screening potential candidates. Performed internet searches with keyword strings to search for potential candidates for complex technology roles. Researched companies and created organizational charts. Performed administrative work and greeted visitors at the reception desk.

Phone-screened callers to determine accurate assistance.Advised new employees and current team members on company procedures.Promoted the University to interested applicants through student and campus life experiences. Performed document search requests to complete applicant files.Identified problems with the user system or applicant's personal data and resolving each case.Scheduled University campus tours and provided travel information.Communicated with multiple departments to resolve cases.Utilized computer applications PeopleSoft, Webnow, Outlook, and EMAS.

Planned due dates, deadlines, and conferences for 12 students per quarterCrafted detail-oriented feedback on student writingActed as a consultant for the Writing Center to develop possible social networking plans for newly-opened Writing Fellows program

Communicated with advertisersFormulated and shipped invoices and advertisements

Duties included: receptionist coverage, telephoning clients, mail disbursement, light data entry, filing, customer service, welcoming guests

Delivered around 2,000 newspapers to Lincoln Park Campus weekly

Responded to and delivered outstanding customer service Operated café and bookstore cash register

Merchandised books and electronic media for internet retailer doing business on Amazon.com, Alibris Booksellers, Half.com, and eBayMaintained electronic catalogue of inventoryFulfilled and processed orders for shipment

Assigned and communicated articles to staff Edited, wrote, and produced newsletterCoordinated weekly staff meetings

Master Of Library & Information Science (Mlis)

Master Of Business Administration (Mba)

Completed several courses for professional development in human resources and leadership.

Bachelor Of Arts - Ba, English

Bachelor Of Arts, English - Creative Writing; Communications And Media

Graduated Magna Cum Laude, March 2011