Gennifer Catarious Email & Phone Number

King Of Prussia, Pennsylvania, United States

King Of Prussia, Pennsylvania, United States

• Monitor and oversee special education student services provided by contractual service providers (such as Occupational Therapy, Speech Therapy, Physical Therapy, etc.). Secure evaluators for all necessary evaluations.
• Ensure the services are being provided according to the Individualized Education Plan (IEP).
• Maintain records and notes in applicable databases (Salesforce, Excel).
• Confirm student services are being rendered as agreed upon in the contract.
• Make certain compliance timelines and authorization to provide services are communicated clearly.
• Refer all applicable evaluation requests and special education services to vendors.

Wayne, PA

• Directed front line client support interface of private website which included identification, troubleshooting, and any necessary escalation of private website client issue(s), as well as performing quality testing for.
• Developed and administered private website onboarding/training of new Members/Suppliers/Service Providers/Employee.
• Created training collateral including comprehensive user guides and videos.
• Organized CRM (Salesforce & Happyfox) ticket tracking system categories and developed metrics reporting based on report data.
• Designed Help Desk metrics program and reduced Help Desk volume by 21% (over 3 years), through process enhancements to the private website and focused training of Members/Suppliers on how to use the website properly..
• Drove the process of creating multiple process enhancements for the private website, to reduce Help Desk volume.

Bloomington, Indiana Area

Collaborated with a team of 6 people in producing a weekly news publication for the southern Indiana region, including provided weekly content, primary editor for weekly back-page content, proofed final copy and assisted in providing final approvals, assisted in distribution.

Bloomington, IN

• Directed the day-to-day operations of online travel company, including ensuring quality of reservations and travel documentation. Implemented and advised staff of any procedural changes, assisted owners with special.
• Designed and developed all standard travel packages - including best-selling travel itinerary for niche travel market (Ireland); booked air/hotel/car reservations, dispute resolution - administered investigation and.
• Supervised staff of 4 agents, including training and continuing education.

Doylestown, PA

• Agent/Staff Development & Continuing Education Manager – New Position
• Designed and implemented New Reservations Agents call monitoring – to ensure that proper and accurate information was being provided to inquiries from travel customers. Worked one-on-one with agents to provide.
• Facilitated topics of continuing education based on areas of weakness noted through agent call monitoring.Contract Manager, Hotels
• Consolidated three separate teams into one team and managed team operations consisting of a total of 4 Contract Administrators, 2 Reservation Confirmation Administrators, and 1 Department Assistant.
• Reviewed contracts for accuracy.
• Prioritized and delegated hotel contracts to team, for processing.