Gennifer Phillips Email & Phone Number

Westerville, Ohio

SUMMARYProviding a comprehensive array of national facilities servicesSPECIALTIESProject management, professional consulting services, quality control inspections, asset and equipment inventory, property condition assessment, property management, building commissioning, HVAC and Electrical service

Established a continuously profitable business offering marketing, advertising, project management, and support solutions to professionals. Primary clients are real estate agents, property managers, facilities managers, and builders.Provide sophisticated marketing materials utilizing digital photography, computer design software, 360 degree virtual tour equipment, and innovative Internet marketing tools.Provide vacant property monitoring services to ensure properties are well maintained… Show more Established a continuously profitable business offering marketing, advertising, project management, and support solutions to professionals. Primary clients are real estate agents, property managers, facilities managers, and builders.Provide sophisticated marketing materials utilizing digital photography, computer design software, 360 degree virtual tour equipment, and innovative Internet marketing tools.Provide vacant property monitoring services to ensure properties are well maintained & stocked with appropriate marketing materials.Manage projects throughout the United States, Canada, and Puerto Rico for a facilities management company.Maintain strict weekly, monthly, and ad hoc advertising schedules for ten different print, Internet and cable publications for a minimum of sixty listings at one time. Maintain and generate advertising reports.Provide consulting services for office structure, procedures, and process flow. Act as a consultant to other marketing and advertising entrepreneurs.Develop marketing strategies for high producing real estate agents, property managers and other professionals to market themselves, their business and their personal investment properties.Advertise commercial, industrial, retail and office space for lease via Internet and print media. Show less

Manage all aspects of maintaining a diverse investment portfolio of residential, commercial & retail properties throughout OhioResponsible for photography and online & print marketing campaignsResponsible for accounts receivables and accounts payablesMaintain relationships with all tenants, contractors, real estate professionals and vendorsFacilitate all work orders with construction manager and maintenance teamResponsible for leasing all vacant spacesManage all mortgage… Show more Manage all aspects of maintaining a diverse investment portfolio of residential, commercial & retail properties throughout OhioResponsible for photography and online & print marketing campaignsResponsible for accounts receivables and accounts payablesMaintain relationships with all tenants, contractors, real estate professionals and vendorsFacilitate all work orders with construction manager and maintenance teamResponsible for leasing all vacant spacesManage all mortgage and home equity loans and maintain relationships with lendersObtain and maintain current insurance policies for investment portfolioWork directly with owner and construction manager to plan renovation and construction projectsResponsible for all evictions and legal aspects of managing the investment portfolioManage staff at corporate office and around OhioResponsible for maintaining a monthly CAM billing schedule to tenantsResponsible for paying all bi-annual real estate taxes and billing tenants accordinglyWork directly with owner to sell and purchase real estate Show less

Train and supervise all staff members and provided direct assistance to the Licensed Personal Assistants.Hire and relieve staff members, created and monitored staff schedules, created and implemented an office policy manual, acted as liaison between the staff and the real estate agent.Monitor all real estate transactions, contracts and closings to ensure all guidelines were followed and timelines were met by the staff.Communicate with contractors, property inspectors, lenders, title… Show more Train and supervise all staff members and provided direct assistance to the Licensed Personal Assistants.Hire and relieve staff members, created and monitored staff schedules, created and implemented an office policy manual, acted as liaison between the staff and the real estate agent.Monitor all real estate transactions, contracts and closings to ensure all guidelines were followed and timelines were met by the staff.Communicate with contractors, property inspectors, lenders, title companies and other service providers to ensure all tasks were being handled efficiently and effectively.Create written procedures, forms and checklists to ensure the staff accomplish tasks efficiently. Oversee all client relations and provided prompt and professional responses to all inquiries. Act as administrative and personal assistant to the real estate agent. Show less

Participate in the development of a multi-million dollar Object Oriented servicing workflow system for the Default Loan Servicing departments. Provide analysis and recommendations for process improvements to be implemented. Communicate the business requirements to the vendor as well as the integrator.Received a certificate of completion in Object Oriented Analysis and Design in 5/98. Completed Process Improvement Facilitator Training in 8/98. Develop Use Case Models for… Show more Participate in the development of a multi-million dollar Object Oriented servicing workflow system for the Default Loan Servicing departments. Provide analysis and recommendations for process improvements to be implemented. Communicate the business requirements to the vendor as well as the integrator.Received a certificate of completion in Object Oriented Analysis and Design in 5/98. Completed Process Improvement Facilitator Training in 8/98. Develop Use Case Models for the processes used in the Default Loan Servicing departments. Show less

Monitor the quality and productivity of the Loan Counselors and provide assistance on a daily basis. Receive a rating of “Outstanding” on annual Performance Reviews.Assist in developing the F.O.R.E. (Focus On Recognizing Excellence) program. This program was designed as an incentive program for employees to incorporate Chase Values into their daily activities.

Assist bank card customers in maintaining a current credit card account.Achieved “Top Performer” in the department from 3/96 - 8/96.Provide assistance to Bank One Bankcard Division card holders and internal customers.Received 17 awards for customer service excellence.Work as the Production Coordinator in the absence of the full time Coordinator.

Education record

Education record