Geno Cushen Email & Phone Number

As a claims manager at BNSF Railway, I oversee the resolution of bodily injury and property damage claims, ensuring compliance with federal and state regulations, company policies, and industry best practices. With more than 10 years of experience in the claims and insurance field, I have developed strong analytical, problem-solving, and communication skills that enable me to handle complex and challenging cases with efficiency and professionalism.I am passionate about leading and developing my team of claims adjusters, providing them with coaching, mentoring, and training opportunities to enhance their performance and career growth. I also leverage my expertise in Microsoft Excel, Robotic Process Automation, and Tableau to automate and optimize the claims processes, reducing costs, errors, and delays. My mission is to deliver exceptional service to our customers, stakeholders, and partners, and to support the vision and goals of BNSF Railway.