• Successfully lead implementation projects for Government, Small Business, and Enterprise• Assist with pre-sale meetings and presentations• Built migration plans that tailored to the customers needs• Administer customer satisfaction and on boarding experience• Managed device programming, shipping, and staging required by customers• Developed application to showcase team mapping

• Exceptional customer support to multi-million dollar government accounts, and Fortune 500 companies • Develop high-end relationships with internal sales team, as well as telecom managers from corporations• Support sales and sales managers to assist with growing current corporations• Assist customers with decisions on bettering their account with T-Mobile • Exceeded case handling times, call quality, as well as reporting audits • Provide customer and sales team with weekly, monthly, and quarterly reporting• Use knowledge to provide executive decisions within the company• On-Board new corporations with in T-Mobile, with perfecting their account setup to grow their business• Participate in meetings with local leadership to provide feedback on how to grow Dedicated Care

• Built relationships with new and existing customers • Finding solutions for customer escalations regarding billing, handsets, and account detail• Handled sensitive information (CPNI, credit cards, T-Mobile confidential information)• Exceeded sales goals with being in the top 5 percentile in the nation• Interim Training Assistant for new hire support • Used account management systems such as Samson, Quikview, and Remedy• Used knowledge and leadership abilities to assist team mates with being the best in the site

• Reported on inventory within the company• Created daily, weekly, monthly, and quarterly reports• Analyzed time worked and billed correct work orders• Placed calls to District Managers to gain contractual agreements for work. • Managed finances within the company for charges • Audited time cards, work orders, and employee productivity to balance company budget.• Managed all parts in stock. • Compiled contracts and pricing to present to companies that were needing service contracts. • Established rapport with district managers to ensure that work was being completed in a timely fashion.