Strategic, Enterprise, And Government Accounts
• Exceptional customer support to multi-million dollar government accounts, and Fortune 500 companies • Develop high-end relationships with internal sales team, as well as telecom managers from corporations• Support sales and sales managers to assist with growing current corporations• Assist customers with decisions on bettering their account with T-Mobile • Exceeded case handling times, call quality, as well as reporting audits • Provide customer and sales team with weekly, monthly, and quarterly reporting• Use knowledge to provide executive decisions within the company• On-Board new corporations with in T-Mobile, with perfecting their account setup to grow their business• Participate in meetings with local leadership to provide feedback on how to grow Dedicated Care