Eugene Smith Email & Phone Number

United States

Atlanta, GA, US

Atlanta, GA, US

San Francisco, CA, US

• Owned the onboarding process of new drivers and partnerships including collaborating with internal and external teams to ensure the success of projects and programs.
• Led post-launch partner engagement, with the objective of optimizing the performance of Lyft's products and integrations.
• Structure complex problems, analyze data and information and propose new partnership opportunities and business models to senior leadership.
• Lead flawless execution against project plans, ensuring all internal and external stakeholders are aligned

San Francisco, CA, US

• Executed against the I&D strategy while partnering with ERG Leaders, People Team Members, and other Shared Services Partners
• Ensured ERG efforts and goals are aligned to the broader I&D strategy, identify synergies to amplify the effectiveness of ERG events and initiatives
• Supported ERG National Chairs and Executive Sponsors in the development and implementation of annual strategic plans and budgets
• Managed ERG membership and define key metrics to define success for ERGs in the Southeast
• Facilitated recurring touchpoints amongst ERG Leaders to share best practices and understand opportunity areas that require additional support
• Researched and defined initiatives to address opportunity areas

San Francisco, CA, US

• Guided drivers through the onboarding process, and assisted active drivers to solve any issues they may have regarding technical issues, payments, platform restrictions, deactivations, etc
• Supported applicants and drivers with your knowledge of the Lyft platform and local market nuances
• Performed pre and post driver applicant outreach to get drivers approved to drive on the Lyft platform
• Led and/or assist the team on operational improvement projects; Manage the logistical aspects, set timelines and report progress/challenges to stakeholders; Lyft has unique business needs, that require creative and.
• Assisted customers with the car rental process, including but not limited to, assigning drivers to rental vehicles, maintaining and transporting vehicles (Applicable to locations with Express Drive Programs)
• Assisted customers with the vehicle maintenance and service process, including but not limited to, scheduling services, processing insurance claims, and payments (Applicable to Express Drive locations)

Philadelphia, PA, US

• Oversaw a team responsible for handling internal support and customer success.
• Developed strategic roadmaps for manager development for Comcast managers in the Detroit area. Lead our team's annual planning process.
• Managed multiple complex programs to develop scalable learning experiences so, Managers can on-board quickly, develop their teams, and grow professionally at Comcast. Worked with leaders from across Comcast to develop.
• Acting lead for the team during manager transition. This included leading the PM team, budget management, writing goals with my lead counterparts, getting manager buy-off on team vision, and getting buy-in from the.