Geno Rodriguez Email & Phone Number

Owner and Lead IT Consultant at TechNinja Consulting

New York, NY, US

*Manage the Tier 2 Corporate IT Help Desk, providing leadership and support escalation to a 3-person team of analysts.*Providing technical support to over 75 field sites both remotely and in-person as needed.*Lead field site support initiative and ensure that roadmap actions are met at all locations throughout the country.*Collaborate with Facilities and.

Boston, MA, US

*Manage the Corporate IT Help Desk, providing leadership, mentoring, training and development to an 8-person team of support analysts.*Setting and tracking goals for all members of the IT Help Desk.*Initiated weekly 1:1’s with each team member in order to*Gather cost/benefit information and partner with VP of TechOps and Director of IT to propose.

Boston, MA, US

*Lead / Manager of the Corporate IT Help Desk, providing leadership, mentoring, training and development to a 5-person team of support analysts.*Setting and tracking goals for all members of the IT Help Desk.*Responsible for collecting all required documentation for PCI Audits.*Hardware/Software orders and Vendor management for all technology.

New York, NY, US

*Provide senior level support for all users at a remote office location in Boston.*Responsible for receiving and responding to all customer problems received via the ticketing system, phone & email.*Support Outlook 2007/2010 for Exchange Email system and iPad/iPhone/RIM Blackberry Devices*Support Market Data applications and infrastructure (Bloomberg.

Boston, MA, US

*Senior member of the Desktop support staff providing leadership, mentorship and training to members of the Corporate IT support staff.*Project accountability as it relates to various Corporate IT initiatives including: BES Server Upgrade, ShoreTel IP Phone system upgrade, iPad deployment, iPhone user migration from AT&T to Verizon.*Hardware/Software.

Cambridge, Massachusetts, US

(Private Contract)*Assisting in a major Desktop and Laptop refresh at Harvard University of over 200 faculty members*Clone drives and swap out existing drives*Replace existing laptop/desktop as well as keyboard, mouse and monitor with new hardware*Install printers as needed*Run updates as needed*Ensure a clean setup and configuration has been completed

Chestnut Hill, MA, US

* Configure / reconfigure MS Outlook, Mozilla Thunderbird, Apple Mail, Microsoft Entourage mail clients in a new Exchange environment.*Configure mobile devices to retrieve messages and configure synchronization via wired or wireless connection (Blackberry, iPhone, Windows mobile devices.)*Assist faculty and staff throughout the University community with.

Richmond, Virginia, US

*Provide 2nd/3rd Level support, for messaging and collaboration within a single domain of approximately 8000 users.*Responsible for messaging server and system administration including daily monitoring, management, analysis and troubleshooting of 15 servers. *Apply Fixpacks and patches to Servers as needed. *Administration of Cisco Ironport Email Security.

Richmond, Virginia, US

*Served as a senior analyst for the HIS Service Desk Team to help oversee daily Service Desk Operations. *Provided 24/7 on-call technical support to HIS Service Desk Team. *Supported non-clinical and clinical applications, including CIS (Cerner) and IDX. *Delivered top-level customer service and problem resolution in a mission critical environment..

Richmond, Virginia, US

*Provided Technical Helpdesk/Desktop support for Hospital clientele (8000+ end users) *Provided first level support for non-clinical and clinical applications. *Provided remote support to all home users including Physicians, Directors, On-Call Specialists, Vendors *Resolved PC-related Hardware/Software issues as well as application issues via phone.

(Private Contract)*Responsible for the setup of a small office network for a startup financial firm *Installed Windows XP workstations and configured them for use in an XP Workgroup.*Configured file sharing for each user in the XP Workgroup*Installed and configured an HP LaserJet printer for shared printing and scanning among all users*Troubleshot network.

(Contract Assignment / Client: Insight Corporate Solutions- Chase Bank deployment) *Backup data prior to deployment*Swap out required hardware on both PC’s and Laptops*Re-Image PC’s and Laptops using Symantec (Norton) Ghost.*Restore data on systems upon completion of installation.*Troubleshoot installation errors.

Towson, MD, US

*Converted top Hispanic end-user accounts in the residential construction market by utilizing conversion and loyalty programs.*Coordinated local market initiatives including promotions, events and incentive programs.*Assisted in Product Development process by coordinating market specific research with company Product Managers and local Hispanic end.

Towson, MD, US

*Managed the operations of an $18.9M territory spanning 41 Home Depot branches throughout Northern New England.*Supervised 6 Retail Specialists in each of their respective territories ensuring their personal development, execution of corporate initiatives at the retail level, and other required tasks.*Implemented district-wide initiatives by presenting to.

Towson, MD, US

*Coordinated small scale events in a five-store territory in Northern Virginia*Converted patrons at local Home Depots stores from competitive brands of power tools and accessories.*Conducted product knowledge sessions for associates at local Home Depots in Northern Virginia to familiarize them with Black & Decker and DEWALT branded power tools and.

US

*Tutored inner-city children using an interactive computer program that would adapt to different adolescent learning styles.*Managed high school and college part-time employees*Conducted meetings with parents to establish SMART goals and milestone reviews for members enrolled in the program.*Ensured 98% compliance with member milestone meetings to.

Amherst, Massachusetts, US

*Consulted students during open lab hours in computer labs regarding questions on computer applications.*Provided trouble-shooting for basic software and hardware related issues*Issued trouble tickets for issues that could not immediately be resolved*Instructed students in two separate fifty-minute lab sections, each meeting once a week.*Assisted students.

B.B.A., Operations Management

High School Diploma

Education record