Geno Rodriguez Email & Phone Number

Owner and Lead IT Consultant at TechNinja Consulting

New York, Ny, Us

*Manage the Tier 2 Corporate IT Help Desk, providing leadership and support escalation to a 3-person team of analysts.*Providing technical support to over 75 field sites both remotely and in-person as needed.*Lead field site support initiative and ensure that roadmap actions are met at all locations throughout the country.*Collaborate with Facilities and Real Estate teams as a technical liaison to support office moves, new office setups, and office closings.*Attend and participate in all meetings pertaining to IT Operations.*Field and resolve escalated help desk requests.*Hardware/Software orders for all technology purchases.

Boston, Ma, Us

*Manage the Corporate IT Help Desk, providing leadership, mentoring, training and development to an 8-person team of support analysts.*Setting and tracking goals for all members of the IT Help Desk.*Initiated weekly 1:1’s with each team member in order to*Gather cost/benefit information and partner with VP of TechOps and Director of IT to propose cost-savings initiatives to CTO and CFO in such areas as: BYOD, Microsoft Enterprise Agreement, and hardware upgrade strategy*Plan and gather information to assist senior management in finalizing annual budgets.*Hardware/Software orders and Vendor management for all technology purchases.*Provide weekly statistical reporting to senior management re: team performance and trends.

Boston, Ma, Us

*Lead / Manager of the Corporate IT Help Desk, providing leadership, mentoring, training and development to a 5-person team of support analysts.*Setting and tracking goals for all members of the IT Help Desk.*Responsible for collecting all required documentation for PCI Audits.*Hardware/Software orders and Vendor management for all technology purchases.*Setting and tracking goals for all members of the IT Help Desk.*Meet with team members individually to discuss goals and projects, as well as to provide coaching for any challenges or areas of opportunity.*Implemented weekly Show N Tell sessions to create a culture of cross training amongst the team, thus effectively reducing information silos.*Used existing relationships with contracting agencies to hire and on-board 2 contractors to ramp up for an influx in support needs in Q4.*Provide New Hire Technology Orientation for all new members of the organization.

New York, Ny, Us

*Provide senior level support for all users at a remote office location in Boston.*Responsible for receiving and responding to all customer problems received via the ticketing system, phone & email.*Support Outlook 2007/2010 for Exchange Email system and iPad/iPhone/RIM Blackberry Devices*Support Market Data applications and infrastructure (Bloomberg, TradeWeb, YieldBook, Thompson One, Factset, etc.) and related add-ins.*Perform hardware/software system configuration, maintenance, upgrades & troubleshooting.*Maintain an inventory of all PCs, printers, software, licenses and related equipment*Develop working understanding of in-house systems and applications.*Assist with Cisco IP phones and British Telecom (BT) trading turret maintenance.*Maintain workstation operating systems patches, virus updates and efficiency tuning.*Perform basic Windows server administration and assist with data replication to the disaster site.*Create custom solutions based on varying circumstances.*On-board new employees, create accounts, and order hardware and software for those employees, assist in the training and orientation of new staff in use of hardware and software.*Assist internal customers by providing Audio/Video Conference support for presentations and meetings.*Interact with vendors to facilitate repairs of hardware, i.e. printers, laptops and desktops, HVAC system, Network UPS.*Perform image builds for use on Windows using Symantec Ghost.*Responsible for running daily audit reports for compliance officers via Dyalog APL Unicode programming tool.

Boston, Ma, Us

*Senior member of the Desktop support staff providing leadership, mentorship and training to members of the Corporate IT support staff.*Project accountability as it relates to various Corporate IT initiatives including: BES Server Upgrade, ShoreTel IP Phone system upgrade, iPad deployment, iPhone user migration from AT&T to Verizon.*Hardware/Software orders and Vendor relations*Provide best-in-class Desktop support in a blended Windows and Mac environment *Manage the needs of all users in a fast-paced growing e-commerce company of 300+ employees with a user base ranging from Developers and Engineers to Photographers and Designers to Finance, Marketing and Sales personnel.*Tier I, II, and III support including break/fix, troubleshooting, research, and implementation of changes as needed.*Account and group creation and moderation in Active Directory as well as tier I and II Exchange administration.*Day to day tasks included installation, configuration and troubleshooting of Windows7/XP, Outlook, Mobile Devices, Printers and Desktop/Laptop components.*Provide remote support as well as on-site support to our satellite offices in New York, Philadelphia and Kentucky*Specialization in mobile devices, including Verizon and AT&T account management for over 350 lines of service, vendor relations, device orders, activation, configuration and deployment (Blackberry, iPhone, iPad, MiFi 3G and 4G.)*Coordinated a combination of mobile plan changes and device upgrades which resulted in almost $12K in savings.*Designed and initiated an IT Orientation for on-boarding all new employees with regards to CorpIT policies and procedures as well as basic FAQ’s essential to new hires... this is performed weekly in our ever-growing environment. *Winner of our 1st annual corporate values award granted to 6 associates throughout the organization who exemplify each of our 6 company values.

Cambridge, Massachusetts, Us

(Private Contract)*Assisting in a major Desktop and Laptop refresh at Harvard University of over 200 faculty members*Clone drives and swap out existing drives*Replace existing laptop/desktop as well as keyboard, mouse and monitor with new hardware*Install printers as needed*Run updates as needed*Ensure a clean setup and configuration has been completed

Chestnut Hill, Ma, Us

* Configure / reconfigure MS Outlook, Mozilla Thunderbird, Apple Mail, Microsoft Entourage mail clients in a new Exchange environment.*Configure mobile devices to retrieve messages and configure synchronization via wired or wireless connection (Blackberry, iPhone, Windows mobile devices.)*Assist faculty and staff throughout the University community with all email migration issues. *Ensure that all data (Messages, Calendars, Contacts) has successfully been migrated. Resolve issues as needed.*Assist Mac and PC users alike with using various mail clients on their new Exchange messaging platform.*Report any trends or issues encountered in the field to the Messaging Administration Team.*Ensure that all Software is updated to specification*Serve as liaison between Exchange Migration team and part-time student workers assisting in the supporting efforts for the migration*Provide documentation and resources for users to ensure a smooth transition.

Richmond, Virginia, Us

*Provide 2nd/3rd Level support, for messaging and collaboration within a single domain of approximately 8000 users.*Responsible for messaging server and system administration including daily monitoring, management, analysis and troubleshooting of 15 servers. *Apply Fixpacks and patches to Servers as needed. *Administration of Cisco Ironport Email Security Appliances used for Inbound Email Security*Administration of ZixVPM Appliances for Outbound Email Encryption*Responsible for messaging administration and user management including: Registrations, Renames, Recertifications, and Deletions; moving users to new OU’s, modifying person documents as needed, troubleshooting mail routing issues, database access issues, creating new databases as needed, creating and managing group lists. *Collaborate internally with other groups within IT and externally with service providers and vendors as needed for project coordination or to resolve wide scale issues that impact the messaging environment. *Provide project related support to cater to the needs of various departments within the Health System's end user community*Provide 24x7 oncall support on a scheduled basis*Supply documentation for use by other team members and Help Desk analysts to assist in providing first call resolution for all related issues.

Richmond, Virginia, Us

*Served as a senior analyst for the HIS Service Desk Team to help oversee daily Service Desk Operations. *Provided 24/7 on-call technical support to HIS Service Desk Team. *Supported non-clinical and clinical applications, including CIS (Cerner) and IDX. *Delivered top-level customer service and problem resolution in a mission critical environment. *Facilitated team meetings with HIS Service Desk Team. *Interfaced with other project teams as needed. *Provided second level support for all Hardware/Software issues including remote installations; expediting Moves, Adds and Changes; Application installs/troubleshooting on any non-supported devices (Vista OS, Dell Computers, Macintosh.)

Richmond, Virginia, Us

*Provided Technical Helpdesk/Desktop support for Hospital clientele (8000+ end users) *Provided first level support for non-clinical and clinical applications. *Provided remote support to all home users including Physicians, Directors, On-Call Specialists, Vendors *Resolved PC-related Hardware/Software issues as well as application issues via phone *Managed 40+ calls/day with an 80+% first-level resolution rate *Served as liaison between vendors and end-users on all non-supported application issues. *Dispatched Field Technicians for all hardware issues that could not be resolved remotely *Provided Technical Helpdesk/Desktop support for Hospital clientele

(Private Contract)*Responsible for the setup of a small office network for a startup financial firm *Installed Windows XP workstations and configured them for use in an XP Workgroup.*Configured file sharing for each user in the XP Workgroup*Installed and configured an HP LaserJet printer for shared printing and scanning among all users*Troubleshot network connectivity issues *Provided remote support for any issues throughout the initial “go live” weeks

(Contract Assignment / Client: Insight Corporate Solutions- Chase Bank deployment) *Backup data prior to deployment*Swap out required hardware on both PC’s and Laptops*Re-Image PC’s and Laptops using Symantec (Norton) Ghost.*Restore data on systems upon completion of installation.*Troubleshoot installation errors.

Towson, Md, Us

*Converted top Hispanic end-user accounts in the residential construction market by utilizing conversion and loyalty programs.*Coordinated local market initiatives including promotions, events and incentive programs.*Assisted in Product Development process by coordinating market specific research with company Product Managers and local Hispanic end users.*Developed strategic plan to overdrive sales goals and complete the year over 153% to goal.

Towson, Md, Us

*Managed the operations of an $18.9M territory spanning 41 Home Depot branches throughout Northern New England.*Supervised 6 Retail Specialists in each of their respective territories ensuring their personal development, execution of corporate initiatives at the retail level, and other required tasks.*Implemented district-wide initiatives by presenting to and gaining commitment from District Managers and store managers at district meetings.*Coordinated events at top stores in Northern New England by utilizing local team resources.

Towson, Md, Us

*Coordinated small scale events in a five-store territory in Northern Virginia*Converted patrons at local Home Depots stores from competitive brands of power tools and accessories.*Conducted product knowledge sessions for associates at local Home Depots in Northern Virginia to familiarize them with Black & Decker and DEWALT branded power tools and accessories.

Us

*Tutored inner-city children using an interactive computer program that would adapt to different adolescent learning styles.*Managed high school and college part-time employees*Conducted meetings with parents to establish SMART goals and milestone reviews for members enrolled in the program.*Ensured 98% compliance with member milestone meetings to effectively deliver results.

Amherst, Massachusetts, Us

*Consulted students during open lab hours in computer labs regarding questions on computer applications.*Provided trouble-shooting for basic software and hardware related issues*Issued trouble tickets for issues that could not immediately be resolved*Instructed students in two separate fifty-minute lab sections, each meeting once a week.*Assisted students with working on a proprietary web portal to perform web-based research.*Advised students in the use of Microsoft Office 2000 software suite.

B.B.A., Operations Management

High School Diploma

Education record