Assistant Manager Operations
Current- Value Delivery Works with operations team in delivering continuous value in various aspects cost, lead time reduction,quality, throughput etc.- Lead or manage teams to meet the expectations of stakeholders.- Coaching, Mentoring and Developing the Team.- Workload Management of the team to ensure the agreed throughput are achieved as per plan.- Monitor the team quality and ensure that quality target is met and exceeded.- Manage any team escalation that comes up and resolve the same within specific TAT.- Track and provide feedback to the team members on their KRAs & Performance.- Executing the delivery process from delivery station to customer addresses through associates.- Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.- Continuously improve the delivery process and maintain level of delivery performance, through process and training improvements.- Manages & Maintains stock of Inbound / Outbound the stored Inventory.- Manage for end to end of the fulfilment centres and the mother warehouse.- Managing the Shipments across to the delivery centres or to the customer within the TAT defined from time to time.- Responsible for bringing in value added services, supporting new initiatives and ensuring the organizational goals being met.- Monitoring all customers delivery data & In Transit TAT.- Taking care of TAT for In Transit shipments.- Handling all Reverse logistics & Line Haul.- Monitoring of those shipments which are Attempt / Un-Attempt.- Ensuring Accurate stock records are kept in custody.- Generating Data Reports to analyse performance, through process and training improvements.- Track the attendance of the teams.- Follow and drive HR Policies effectively in the team by maintaining transparency on the same.