Genysito Villa Juan Email & Phone Number

Singapore

Singapore

Job Accountabilities / Key Responsibilities:- Oversee more than 100 computers of all Asia region office by monitoring, configuring and maintaining all hardware and software systems.- Conducted IT Services training for new employees.- Installed, serviced and upgrade over 100 Windows computers.- Yearly checking of all Aggreko Singapore fixed asset, maintaining correct and accurate records.- Collaborating with Network, Infrastructure and Security support group in maintenance of the server room in Singapore office.- Ensured network, system and data availability and integrity through preventive maintenance and upgrades.- Provided excellent customer service, IT Support to employees and vendors for propriety software in continuously operating production environment.- Manage all end user account administration (Active Directory, Azure, Office 365, M3 Cloud suite, Citrix, File server permission, MFA, etc.) - Oversee the Ivanti Service Desk Ticketing system and triage all Incident/Issue reported to Service Desk. Help resolved those issue or note all troubleshooting done before assigning the ticket to other support group.

Singapore

- Oversaw more than 50 computers of the company by monitoring, configuring and maintaining all hardware and software systems.- Monthly checking of all leased laptop and making sure all are in good condition before lease end before coordinating with vendor for the replacement of new laptop and collection of old machines.- Manage all end user application from installation, configuration and troubleshooting issue (Lumension/Sophos, Cisco Jabber, Fortinet VPN, SAP, Check Point VPN, Cisco AnyConnect VPN, Webex).- Provided efficient technical support to all company employees over the phone, maintaining presentable phone demeanor, courteousness and creativity.

Dover Road, Singapore

- Provided technical support to students and faculty, including identifying problem incidents with their subsequent resolutions.- Provided audio-visual support for all classroom, lecture theaters and laboratories, including events and activities on campus.- Manage all end users and student account for Active Directory and Microsoft Exchange.- Installed, configured, and maintained the functionality of company Desktop & Laptop system (Windows & Mac) together with peripheral appendages and software.- Ensured functionality of all desktop systems and audio-visual equipment throughout classrooms, lecture theaters and laboratories through frequent evaluations and routine maintenance.- Monitored and maintained school network devices regularly, including network printers and plotters.

Singapore

- Provided onsite technical support to all end users of Resorts World at Sentosa, including identifying problems incidents with their subsequent resolutions for account issue, pc hardware software, operating system issues, printers and network connectivity issue.- Collaborating with L1 and L3 support including external vendors to ensure all incidents and request by end user are actioned within the SLA framework defined.- Oversaw all application and hardware being used by end users on Hotels, Retail shop, F&B of Resorts World at Sentosa by monitoring, configuring, maintaining and making sure no down time.

Quezon City, National Capital Region, Philippines

- Oversee POS system for company branch store nationwide by monitoring, configuring and maintaining all hardware and software of the system.- Yearly checking of all company fixed asset, maintaining correct and accurate records.- Troubleshoot and resolved all technical problems on PC hardware, software, operating system issues, printers and network infrastructure.- Installed, configured, and maintained the functionality of company desktop systems, laptop system, together with peripheral appendages and software.- Leads for the continuous Development of IT service for the company. Suggest policies and procedures related to the Implementation and Utilization of all computers and peripherals.

Bachelor Of Science, Computer Science

High School