Geo John Email and Phone Number

Strategic Leadership & Planning-Developed strategic plans to enhance hospitality offerings.-Defined KPIs for measuring operational success.-Stayed current with industry trends for innovation and competitiveness.Executive Skills-Effective in executive roles, making high-stakes decisions with integrity.-Specialized in corporate strategy, achieving growth, revenue, and performance improvements.-Participated in operational initiatives like process reengineering.-Skilled in leadership, team dynamics, communication, and strategic planning.Education-MBA in Quality & Environment Management Systems (2013)-Bachelor's in Hospitality Management (1999)Operational Management-Led hospitality operations (front desk, concierge, housekeeping, F&B, guest relations).-Optimized performance metrics, managed large-scale reinstatement works, and supported process standardization.-Oversaw operations for 100+ tenants and contributed to staff training.Contract Management-Managed RFPs, vendor evaluation, tendering, service contracts, and billing.Team Management-Recruited, trained, and developed teams, promoting continuous improvement.-Set performance standards and provided coaching.Customer Experience-Ensured personalized, memorable experiences and implemented loyalty initiatives.Financial Management-Prepared and monitored budgets, optimized costs, and developed revenue-maximizing strategies.Compliance & Quality Assurance-Ensured regulatory compliance and conducted audits to maintain hygiene and safety.-Supported IGBC certifications and Net Zero certifications for energy, water, and waste.Digitalization & Sustainability-Implemented digital tools, IoT devices, and sustainability initiatives.-Achieved 95% solar energy utilization and created a Biodiversity Park, Healing Garden, and automated Waste Management Center.Stakeholder Relations-Maintained strong relationships with owners, investors, and vendors, acting as a brand ambassador.

Handling Operation & Maintenance / Facilities of Passenger Terminal Building , Ancillary Building, Roads and car parks, Trumpet & surrounding areas working under Engineering & Maintenance department. Major role - Upkeep & regular cleaning maintenance with availability of all required services concerned to washrooms & other location's specified above at all times to ensure the customer ,passenger & staffs using the facility are satisfied.Objective's / Role's- * Plan & delegate to ensure the shift duties run smoothly & effectively without complaints. *Maximum utilization of manpower.* Planning and charting out unscheduled task. *Ensuring availability of all standard resources for use to all passengers , customers & staffs. *Maximum utilization of mechanical machines. *Improvement towards sustainability.- Energy , water & waste saving's to environment* Cost saving through new implementation. * To provide the customer / passenger & staffs a clean and hygienic environment round the clock.* Material Management - Ensure availability of material and timely renewal of all material contracts. * Processing of invoice of materials contracts and service contracts.* Preparation of RFP's/RFQ's / Evaluation and other Office notes for Service contracts and material contracts.* Yearly budgeting of OPEX &CAPEX and regular tracking of actual against planned,* Schedule monitoring and planning.* New projects, operationalization of new expanded areas with the required standards. * Ensure the façade, high glass, canopy's are spike and span at all times which is the prime face of the airport that gives the first impression of the airport to all visitors / customers / passenger.* Operations of pest control activities.* Ensuring necessary documents are followed and documented on timely basis by the team pertaining to ISO , EMS , OHSAS, BCM, GREENCO.

Handling Room Division, foyer/ lobby areas of the cruise ship with Room service and other services related to bed making, upkeep, hygiene etc. Timely Procurement & stocking of materials required for operations of the rooms. Handling laundry operations. Charting of manpower to avoid crises in operations. Timely intimation to concerned & recruitment of staffs on board by end of contract. Ensuring Hygiene up to the required standards of public health commission at all times.Also been part of handling Food & Beverage Section, QSR, Buffet service, Al' a Carte restaurant. Handling capacity between 1200 -1400 pax with single seating with the team of waiters and head waiters.