Representing you at Selling Your Property at Fair Top Dollar &/or Purchasing a Property at a Discounted Price in:- Residential- Commercial- Land- Business

Representing you at Selling Your Property at Fair Top Dollar &/or Purchasing a Property at a Discounted Price in:- Residential- Commercial- Land- Business

As a USAF Combat War Veteran, I've been in real estate 25+ years. I've resided in the N.E Florida area for the last 14 years now. I'm grateful for the opportunity to help you Buy, Sell, Invest or Manage your house in Jax, Fl & its surrounding areas.

• FNMA, FHLMC, VA, GNMA, Private, but mostly specialize for FHA mortgage servicing.• Responsible for managing the assignment of vendors nationwide in order to preserve and secure the real estate assets for clients. • Coordinate and schedule activities regarding bank-owned properties along with some other administrative activities from time to time associated with those contracts such as price negotiation and billing/invoicing.

Monitor queue, ensuring necessary property preservation work is completed in a timely manner.Coordinate and QC property inspections and Final Billing on several types of property preservation services.Coordinate maintenance work with vendors to protect/secure vacant properties.Coordinate maintenance work and repairs with vendors, Agents, Asset Managers, and Repair Manager for REO properties.• Ensure all work is completed accurately in compliance with client specifications and company policies.

Serve as a Liaison between patients, nurses, physicians, and othersMaintain patient scheduling and set patient appointmentsAnswer large call volume of 100+ calls per day in a call center environment

Meet customer requirements through first contact resolution, wherever possibleContribute ideas on ways to resolve problems to better serve the customer and/or improve productivityParticipate in activities designed to improve customer satisfaction and business performanceUse decision-support tools to respond to common customer work/service order inquiries and requestsSolve problems using agreed upon procedures

Bilingual Due Diligence / Forensic Review Underwriter (LEFT DUE TO- Industry Lay Off)Special emphasis on fraud review and early payment defaults.Confirmed application information (1003) against other documents within the file: to validate employment, verifications, income, assets, etc. Identified underwriting/data discrepancies and other diligence issues.Verified and validated income, assets and liability documentation to support underwriting decision. Calculated and verify income structure (employment verification, tax returns, divorce decree, alimony, etc), verify funds to close (verification of deposits, gift funds, IRA, 401K, sale of assets, etc).Familiar with fraud red flags and outside services used to determine or verify fraud.Underwriting decision based on Redemption, Judicial and Non-Judicial State Laws.

(LEFT DUE TO- Employment Stability Opportunity)Managed Service Department focused on second mortgage servicing and debt collections.Managed remotely a group of employees in India Managed Service Department handling key mortgage servicing and support functions, including loan boarding, document management, collections, correspondence, credit reporting, assignments, lien releases, senior lien identification, foreclosure monitoring, bankruptcy monitoring, 1099 reporting, skip tracing, and quality department.Managed key vendor relationships with Compumail, MERS, Iron Mountain, ePostclosing, skip trace data providers, and credit reporting bureaus. Conducted and communicated daily, weekly and monthly reports for feedbackConducted random audits to verify compliance with the prerequisite proceduresManaged, reviewed and approved the internal audit programs and reportsDeveloped and coordinated a training program for the department to ensure that Quality Auditors are trained to follow procedures and guidelines

(LEFT DUE TO- Industry Lay Off)Participated with Conventional and FNMA start up in the Jacksonville market.Participated in the Unit Leads place in their absence in the daily work group leadership meetings.Represented the Jacksonville Market in the Short Sale Summit in Detroit Michigan in July 2012, representing as the SME, meeting face to face with all business partners to go over escalations and short sales.Created and oversaw the Jacksonville Short Sales Departmental Age Report for Conventional and FNMA organizations. Coached direct reports and coordinated with departmental trainer on investor’s underwriting matrix and guidelines to new hires.

Represented the Jacksonville Market in the Outreach Community Summit in Miami Florida in June 2008 and in Orlando in August 2008, representing as the SME, meeting face to face with all homeowners to go over escalations and loss mitigation options.Initiated the First Loss Mitigation Escalation team Managed building relationships with Business Partners and Borrowers during all process.Recommended and implemented process and procedural changes to improve operational effectivenessConducted staff meetings to ensure communication of policies, goals, new programs, current quality issues, and regulatory guidelines.

Initiate contact of past due borrowers, in both Spanish and English, to facilitate bringing of loan to current status thereby lowering delinquencies in loan portfolios overall.Compliant to current regulations and guidelines.Answer a high volume of inbound calls from past due borrowers.Negotiate payment arrangements. Educate borrowers regarding status of account and fees past due. Participate in training fellow team members

Created, updated, and maintained accurate and detailed databases.Maintained queries, reports, and forms. Excel spreadsheets used for management reporting.Use of NICE to monitor live and recorded calls of associates to maintain proper phone etiquette and Mini-Miranda disclosure practice.