I am the Owner/Principal Consultant at GLD Consulting LLC. I have over 25 years’ experience with helping organizations with process improvement, change management, business analysis, and project management.Responsibilities have included:• Understanding the customer and the user experience• Documenting key processes and use cases• Defining servicing needs and related operational requirements• Driving change management efforts - which included training• Managing cross-functional teams that included business, analytical, and technical members• Ensuring ongoing scalability and supportability of the implementationI have helped multiple corporations generate millions of dollars directly due to the outcome of the projects that I have been involved with. I now want to focus on helping small/mid-sized businesses - and non-profit organizations - that need assistance with managing and implementing their own process improvement and change initiatives.Let me help you and your organization to be as successful as possible. Contact me for a free, no obligation consultation and I will show you how I can help make your organization more successful!