• Activate, maintain, validate and deactivate secure and compliant enterprise end user accounts• Maintain enterprise end user and clinical contact information data integrity• Analyze, troubleshoot, and support end users and departments regarding centralized repository data, access levels, and account and data lifecycle

• Supported the UWMC-NW Active Directory Domain retirement project. • Audited and maintained domain user accounts.• Developed, tested, and implemented process automation for account and file share migration. • Provided technical support and customer service to end-users.• Recognized for outstanding performance completing project tasks and improving customer experience.

• Activated, maintained, validated and deactivated secure and compliant user accounts for UW Medicine. Assisted transition of Northwest account provisioning to IAM Operations.• Provided coverage for routine UAA requests.

Provide training logistics and coordination for UW Medicine's Epic electronic health record transformation project, "Destination: One"

• Assist identity and access analysts with activation, maintenance, and validation of secure and compliant enterprise end user accounts• Maintain enterprise end user and clinical contact information data integrity• Provide analysis and support for end users and departments regarding centralized repository data, access levels, and account and data lifecycle

• Administered SolarWinds ITSM, managed incidents, presented and implemented enhancements• Managed Group Policies, created desired, secure, and automated configurations for 300+ PCs• Performed Active Directory migrations for computers and users, ensuring minimal downtime• Allocated and fully supported workstations, software, printers, recognized for outstanding service• Implemented Windows Update for Business for 200+ Windows 10 PCs, tested Azure integration• Configured Windows Server 2016 to meet security requirements for State research project

• Delighted faculty/staff with desktop and application support, solution delivery, problem solving• Created technical documentation, improving customer service and reducing requests

• Managed incidents for university-wide administrative systems, infrastructure, data center facilities• Managed technical projects enabling Operations to cover UW-IT enterprise service desk 24x7x365• Provided support engineering, real-time monitoring, enterprise tape library administration

• Managed incidents for university-wide administrative systems, infrastructure, data center facilities• Provided technical support leadership, trained staff, increased portfolio of support services• Served as IT Service Catalog Process Manager for ServiceNow ITSM implementation, ACE award• Managed service catalog workflow, simplified and streamlined processes, reduced overhead• Managed agile projects, migrated Service Catalog database, Web site integration, improved UX

• Provided front-line support and incident management for data centers and secure facilities• Administered mainframes, Linux and Windows servers, enterprise printing for 24/7 operations• Supported enterprise data warehouse operations, Oracle StorageTek SL8500 tape library hardware• Demonstrated strong teamwork, migrated thousands of backup tapes, received ACE award• Facilitated inter-team communication, reducing response time during major outages

• Specialized in supporting Exchange Online for Office 365 and related SaaS/PaaS products• Diagnosed and resolved DNS, Active Directory, and Exchange Mailbox issues with PowerShell• Managed service requests in CAP (Customer Assistance Portal) and RightNow CRM• Provided software support utilizing SOAP and case ownership methodologies• Performed advanced research techniques to solve unusual and complex problems• Provided coverage for mobile device and platform transition support teams

• Collaborated faculty, staff, and students to bring new innovative technology to campus• Chaired the student technology fee committee

• Managed ERP implementation, maximized user adoption, and increased market share• Managed network systems, security, administration of all Microsoft Windows and Linux servers• Managed contractors and system integrators, lowering costs and improving services• Managed system monitoring, maintenance, upgrades, imaging, backups, and data recovery• Implemented cross-department database tools, streamlined reporting for strategic vendors

• Founded web and e-commerce business for telecom and network systems, generated $6M+• Provided technical support for networked software and hardware• Upgraded and integrated internal networks and computing systems• Installed, maintained, administered Microsoft Windows servers, completed migration from Novell• Implemented CRM software, integrated accounting software, and trained employees