Geoff Deacon Email & Phone Number

Ferntree Gully, Vic, Au

Melbourne, Victoria, Australia

Specialised communications and consultation design, support and delivery at a group, sector, municipality, location or township.

Lilydale, Victoria, Australia

The Place Manager role manages engagement with traders and landlords to build support for recovery projects and identify opportunities to improve centres in the short term. Customer Engagement Manager - Leads and coordinates the delivery of services to customers, building long-term partnerships with customers by;• Building strategic relationships • Gaining customer trust• Anticipating customer needs & set up customer feedback systems• Develop contacts database• Fostering longer term autonomy for trader groups and centre promotion• Establishing project plansExternal Consultant - Provides expert advice about products and services to customers and external business partners by;• Engaging with traders in designated centres• Communicating complex ideas to customers in an engaging way• Analysing information to understand problems or opportunities, generate alternative solutions, and recommend appropriate actionsGroup Facilitator / Trainer - Guides a group to acquire skills, make decisions, or complete tasks and facilitating group communication. Communicate clear instructions while facilitating meetings, training sessions, or group discussions managing emerging conflictAdaptability - Maintaining effectiveness adjusting effectively to work within new work structures, processes, requirements, or cultures.Trust Builder - Interacting with others in a way that gives them confidence in one’s intentions and those of the organisation.Decision Maker - Identifying and understanding issues, problems, and opportunities and take appropriate actions.Gaining commitment - Using appropriate interpersonal styles and techniquesInitiate action - Taking prompt action to accomplish objectives and being proactive.Plan and organise - Establishing courses of action for self and others.Effectively use knowledge and skills - keeping up with current developments

Melbourne, Victoria, Australia

Team leader for the Support Coordination Team with responsibility for;* Team Planning* Team Function Reporting* Team Management Tasks* Complaints and Issues Management * Liaison with Providers* Compliance Monitoring - Privacy / Formal Reporting / NDIS SC Requirements* Manage Team Workloads* Manage Enquires and Requests for Service* Inter Department and Provider Liaison - Information, Engagement, Development of Connections* Management of Administration Tasks including - Internal CRM System - Internal SC Tracking / Journal / Billing System - Digital File management & Compliance* Team Support and Leadership - building team capacity* Support Coordinator Participant Caseload - 20-25 participants & Issues Management - Day to day Participant Engagement - Required NDIS Reporting - SC Reports - Pre-Planning work with Participant - Develop Planning Key Documents / Submit Documents to NDIS Planners - Support Participants before and during planning meetings - General Advice to Participants - Change of Circumstance (S48) and Review of Reviewable Decision (S100) requests - Finding and Supporting Participants to connect, use and manage provider services* Maintain NDIS Knowledge - Attend Briefings and Information Sessions.* Support other OC Connection Departments with NDIS Knowledge* Maintain currency of knowledge in a dynamic environmentReason for Leaving - this position has required very long hours and unrealistic expectations beyond my or my teams ability to deliver given current resources.

Victoria / Tasmania

Dandenong, Victoria, Australia

Victoria, Australia

Working with people living with a disability to help them understand the NDIS, what NDIS offers and how they can best access supports through NDIS.I bring more than 20 years experience in community engagement / development to this role and this mixed with my most recent experiences as an NDIS planner I hope to help others understand the NDIS systems, processes and help them reap the maximum supports appropriate to their circumstances.

Vic East

Working with participants to develop their NDIS support plans .Australian Public Servant and delegate of the NDIA CEO.

Melbourne Fire And Emergency Program

Returning to my substantive position as a Community Engagement Officer following an organisational restructure. In this role I am working in the outer metro bush/residential interface communities engaging, informing and educating our stakeholders to build a better understanding, acceptance and participation around fire and in particular fire preparedness on the public estate.I have a strong interest in supporting and facilitating cross agency and joint agency engagement activities and in particular working with communities to add to their existing resilience through a better understanding of the natural environment and in particular bushfire management as a participatory landscape activity.

Melbourne Fire And Emergency Program (Mfep - Previously Mbpp)

(14 month secondment) Leading the Community Engagement Team at the Melbourne Fire and Emergency Program - responsible for engagement with key stakeholders and the community.

Melbourne Bushfire Protection Program (Mbpp)

(13 month secondment) Leading the Community Engagement Team at the Melbourne Bushfire Protection Program I am responsible for engagement with key stakeholders and the community.Significant achievements include - development of a Multi Agency Community Engagement group which meets to regularly to identify opportunities to work together and a cross agency (PV/DSE) workplan breaking down many of the cross agency joint activity barriers.

Shepherds Rd, Glen Waverley

Melbourn Bushfire Protection Program - Community Engagement Officer (Substantive Parks Vic Position)The purpose of this position is to deliver the community engagement andcommunications component of the Melbourne Bushfire Protection Program by:* Managing community engagement requirements around the Friends Groups tosupport their effectiveness, including preparation of meeting papers, issuespapers etc.* Preparing a range of materials such as media releases, articles for local papers tosupport the communication and community engagement programs.* Preparing and implement letterbox drops to local community and stakeholders asrequired.* Professionally representing Parks Victoria in community based forums, onmanagement plan steering committees and Advisory Groups as required.* Coordinating and managing internal communications to Parks Victoria staffaround the role of the Melbourne Bushfire Protection Program.* Develop processes and support systems to record and track the broader teams interactions with stakeholders - a key output was an advanced MS Access Database (Stakeholder and Issue Tracker) - this system tracked all issues and activities as well as listing and tracking stakeholder groups and individuals (more than 1200 listed stakeholders) and allowed a stakeholder focused report to be generated at any time.

Cfa Yarra Area

Coordinating CFA's education and engagement in the Yarra Area which includes the Upper and Lower Yarra Valley, Dandenong Ranges and suburban Knox, Maroondah, Manningham, Nillumbik.This role also involved leading the Regions proactive media engagement and development of stratagies to increase the depth of engagement in local communities around fire (residential / structure fire and bushfire).This role was focused on Community Development through engagement and education activities.

Cfa Hq - Burwood

Worked in an analyst role with the GIMS development team as part of the broader IT team of CFA.This role had a strong external focus on users and a highlight was conducting 52 workshops with existing users to collect baseline data.This role required project management, research, engagement, analysis of data, development of processes, procedures and guidelines and reports were developed for senior CFA management.

Lilydale / Croydon

Delivering various modules from the Public Safety training package as well as program / session design as well as assessment of students

Rowville

Direct support to CFA Brigades - Emergency Management Planning, Brigade Processes and Procedures,and coordination of the delivery of community education and development programs.A highlight of this position was Project Managing the Firekids Project - This was a direct show of support from the joint Victorian Fire Services which consisted of sending a token gift to every child of a fire-fighter lost in the terrorist attacks on the World Trade Centre As project manager I was responsible for the concept development, developing the small Koala's dressed in Australian Fire Fighting outfits, coordinating with authorities in the US and Australia to ensure delivery for Christmas 2001 and managing the State wide media generated from this unique CFA activity.

Diamond Creek

Direct support to CFA Brigades - Emergency Management Planning, Brigade Processes and Procedures, Training Support and delivery of community education and development programs.

Ferntree Gully

Delivery of property maintenance services to the rental market of outer metropolitan Melbourne - principally contracting to Real Estate Agents

Diploma, Business - Front Line Management

Diploma of Business - Front Line Management

Cert 3 & 4, Community Safety

Completed via RPL / RCC

Cert 4, Workplace Trainer & Assessor

Activities and Societies: Trainer and Assessor Cert IV Update to certificate originally qualified for in 1999

Accounting

Cert 4 Training And Assessment (Tae40110), Training And Assessment

Updated to the most current Training and Assessment Qualification (ref - previously qualified in Training and Assessment through Red Cross.

Hsc, Hsc