Led product demonstrations to prospective clients working closely with our sales organization; 71% close rate when participating in best and final presentations to prospective clients.Product consultant in reviewing new functionality requests; worked with Product team to establish initial functionality requirements.Liaised between Product and Technology teams and the Account Management teams.Assisted RFP team in answering technical capability questions.Assisted Account Management team to ensure customer renewals and assist with at-risk customers.

Worked closely with stakeholders to determine project scope, functional requirements and a product strategy that meets the customer’s needs while satisfying scalability, reliability, performance, and resource constraints. Took ownership in driving new features through every stage of the product development lifecycle; worked to launch a new online meetings line of business in Q2 2009.Gathered business requirements from stakeholders and worked closely with Designers, Software Engineers and Software Testers to translate requirements into functional designs and specifications. Effectively managed trade-offs between investment, schedule and customer benefit. Worked with developers, testers, and operations during implementation to deploy features and drive problem resolution once the features are in production. Work release weekends to coordinate team efforts and ensure a smooth feature rollout by prioritizing software bugs correctly.Helped shape the next generation of features and services for business travelers. Worked with our meetings customers gather feedback, solicit use cases, and help define the second version of our meetings offering with Product Management.Evangelized Egencia’s feature releases to Expedia’s senior leadership.

Managed the Microsoft relationship and recruitment within the ISV Community and helped coordinate the technical, marketing and partner operations. Maintained in the top 10% of team customer contacts per week. Promoted by management to Engagement team and assumed responsibilities of account management of Microsoft Certified ISV Partners for 100 Certified partners and 350 Empower partners in designated territory while establishing contact with competitive Linux ISV’s.Leveraged understanding of the ISV Channel, technical awareness of Microsoft Products/Development Tools and state of the industry knowledge to achieve the highest adoption rate of new programs and marketing initiatives.

Demonstrated and presented to existing and potential Microsoft customers an understanding of server technology and consolidation of both Microsoft and its competitors resulting in new business opportunities.Fully leveraged the team based selling model with other Microsoft virtual team members ensuring a united, consistent message to customers which avoided confusion and shortened the sales cycle significantly.Utilized Solution Selling techniques to understand customer needs and uncover new opportunities generating broader, deeper customer relationship while increasing revenue.

Partnered with customer service engineers to troubleshoot problems with various analytical applications resulting in 100% issue resolution.Achieved 100% customer retention by growing and developing accounts while maintaining a working customer relationship and selling new and complimentary streaming and content delivery services.Leveraged a technical working knowledge of Internet delivery and reporting products and services to identify a need of Drugstore.com’s to reduce network infrastructure while increasing site speed and reliability leading to doubling the size and length of their contract.Delivered customer training on the use of Web page reporting and analysis services, which was a key component in securing the largest contract upgrade in the month of October 2000.

Channel Account ExecutiveLed a team of co-workers in the production, marketing, delivering, and reporting of one of the largest streaming media events in Microsoft history leading to an agreement to deliver their next five major events.Developed and documented quarterly strategic objectives and forecasts leading to the successful management of 22 streaming events in a single month.Identified and managed the closing of new channel business opportunities leading to a 122% average quota achievement.Inside Sales RepresentativeProspected accounts, assessed customer needs, and qualified opportunities resulting in an 87% conversion rate from qualified lead to customer.Closed product sales independent of Outside Account Executives including the second largest software deal in company history.Prepared sales proposals, presentations, and quotes for customers resulting in the closure of 26 deals in Q3, 1999.