Geoff Downes Email and Phone Number
Geoff Downes work email
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Geoff Downes personal email
Geoff is a Snr. Process Consultant with over 15 years of Service Management experience.Working mainly the ITIL Transition processes for both in-source and outsource environments across sectors such as Financial, Energy, Transportation, Manufacturing and Federal Government, Geoff has used his strong communication and collaboration skills to assist delivery groups processes designed to ensure delivery is valuable and timely.Geoff focuses on the establishment and refinement of customer-centric processes with and end-to-end approach based upon multiple frameworks (such as COBIT, Prince2, DEVOPS, 6-sigma, LEAN, ISO 20k, ISO 31k, etc.).
Verizon
View- Website:
- verizon.com
- Employees:
- 151940
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Senior It Systems EngineerVerizon Mar 2023 - PresentCanberra, Australian Capital Territory, Australia
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Itsm Systems EngineerCollabera Mar 2022 - Mar 2023Canberra, Australian Capital Territory, Australia -
It Manager (Supply Chain Mgt Lead And Itsm Lead)Zone It Solutions Jan 2021 - Dec 2021Canberra, Australian Capital Territory, Australia -
Snr. Improvement Coordinator - Service ImprovementLeidos Aug 2020 - Jan 2021Canberra, Australian Capital Territory, Australia -
2Ic Change, Service Transition And Resource Management Team LeadLeidos Apr 2020 - Jul 2020Canberra, Australian Capital Territory, Australia
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Change/Release Management ContractorInsitec Pty Ltd Sep 2018 - Feb 2020Canberra, Australia -
Service Introduction ManagerNec Australia Sep 2017 - Sep 2018Canberra, Australia -
Snr. Transition ManagerFujitsu Australia Limited Feb 2016 - Sep 2017ITSM PROCESS COORDINATOR EXPERT -
Itsm Team LeaderFujitsu Australia Limited Aug 2014 - Jan 2016
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Change Team LeaderFujitsu Australia Limited Nov 2013 - Aug 2014
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Release ManagerFujitsu Australia Limited Jul 2010 - Dec 2012North RydeResponsibilities: • Manage the Release Management Life Cycle to a successful completion. • Liaise and co-ordinate the resources required to implement a successful Release to the Customer environment. • Manage the Customer and Operational Group weekly meetings. • Manage the implementation of an Emergency Change process with minimal impact to business. • Ongoing process improvement of standardized processes. • Ensure quality assurance and technical review are implemented on every requested change to the Customer environment • Ensure Customer approval is obtained and Technical Peer reviews are completed successfully and approval given to the Change Manager. • Deliver Monthly Statistical Reporting to the Customer. • Ensure the Change Management System is updated correctly and the change requests relevant documentation is attached to meet audit requirements.
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Change ManagerFujitsu Australia Limited Oct 2009 - Oct 2010Responsibilities • Manage the Change Management Life Cycle to a successful completion.• Liaise and co-ordinate the resources required to implement asuccessful change to the Customer environment.• Manage the Customer and Operational Group weekly meetings.• Manage the implementation of an Emergency Change process withminimal impact to business.• Ongoing process improvement of standardised processes.• Ensure quality assurance and technical review are implemented onevery requested change to the Customer environment• Ensure Customer approval is obtained and Technical Peer reviews arecompleted successfully and approval given to the Change Manager.• Deliver Monthly Statistical Reporting to the Customer.• Ensure the Change Management System is updated correctly and thechange requests relevant documentation is attached to meet auditrequirements.
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Senior Desktop Applications PackagerFujitsu Australia Limited Sep 2006 - Oct 2009Experienced Applications Packager servicing Desktop and SOE related projects packaging applications into MSI format for delivery into managed desktop environments. Providing 3rd level support and be an escalation point for Application Packaging issues, problem cases and technical faults. • Integration and Delivery Testing of packaged application into delivery systems. • Update packaging documentation. • Resolve packaging issues to set standards. • Complete time recording processes for work performed as required.Projects: • Assume the role of Application Packager in SOE deployment/refresh projects. • Involved with the implementation of any other desktop associated projects. General: • Any other related duties as directed. • Maintain and contribute to documentation tasks. • After hours work may be required. • Weekend work may sometimes be required. • Complete time recording processes for work performed as required. • Backfill Desktop Support delivery teams in times of absence and excess workload.
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Technical ConsultantLogica Sep 2003 - Sep 2006Responsibilities: - Application Packaging - Application lifecycle management - Desktop Patching - Exchange Server Administration - MS Server (NT, 2K) Installation/Administration - Citrix Server Installation/Administration - MS SQL Server installation/Administration - SOE Support/Maintenance/AdministrationAchievements - Scoping, planning, build and implementation of a key Citrix-based solution for a major energies generator to assist in market trading - Successful post transition support of a major energy retailer - Lead migration support for Windows XP deployment that touched ~7000 users - Eastablishment of a centralised application packaging model and infrastructure to assist the support of a major energy retailer -
Pc/Lan AnalystWoolworths Limited Sep 2002 - Sep 2003Desktop hardware/software installation and fault remediationWindows CE SupportPalm Device SupportPrinter Diagnosis/Service
Geoff Downes Skills
Geoff Downes Education Details
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Information Technology -
TafeManagement -
TafeHuman Resources
Frequently Asked Questions about Geoff Downes
What company does Geoff Downes work for?
Geoff Downes works for Verizon
What is Geoff Downes's role at the current company?
Geoff Downes's current role is IT TP&S, Change (Engineering and IT Operational), Process Design / Implementation Specialist with ITSM Tool Support experience.
What is Geoff Downes's email address?
Geoff Downes's email address is ge****@****nes.com
What schools did Geoff Downes attend?
Geoff Downes attended Charles Sturt University, Tafe, Tafe.
What skills is Geoff Downes known for?
Geoff Downes has skills like System Deployment, Itil, Release Management, Integration, It Service Management, Software Documentation, Change Management, Service Delivery, Infrastructure, Sdlc, Technical Support, Incident Management.
Who are Geoff Downes's colleagues?
Geoff Downes's colleagues are Vikramaditya Reddy Alle, Terrie Potts, Pmp, Cpbpm, Curtis Hardy, Nicole Calderón, Giselle Rodriguez, Chiranjeevi Revu, Nikia Cathey.
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