Geoff Hutter Email & Phone Number

Remote

As the UKG system administrator, it is my responsibility to maintain the seamless operation of the entire suite of UKG modules while continuously optimizing the system to enable new features and drive operational efficiency.• Supported HR Generalists and Payroll Administrators with their tasks and processes within UKG• Developed and provided process maps and job aids to ensure procedural consistency• Created and distributed Cognos Business Intelligence reports, delivering valuable data and insights to stakeholders across the organization• Successfully deployed the UKG Mobile app to hourly employees and established geofences to ensure punches were recorded only from designated areas.Broadened existing expertise within UKG to include:• USA payroll and tax processes• Open Enrollment• Life Events• UTM pay policies, pay matrixes, shift differentials and pay codes• Canadian and USA PTO benefit plans

Mississauga, Ontario, Canada

• Workday implementation experience: data mapping, creating supervisory orgs, position management, job profiles, security, foundation tenant build-out, customer confirmation sessions• Completed Workday HCM Fundamentals and Compensation Fundamentals – Summer 2022• Strong knowledge of, and system administration experience with UKG Pro• Solid understanding of report writing (Cognos Analytics)• End-user focused, able to assess needs, build rapport and manage expectations through open and frequent communication• Strong analytical skills, creative problem-solving ability and willingness to challenge the status quoResponsible for administration of the entire UKG product suite: Recruiting, Onboarding, Performance Management, Core, Learning, Time & Attendance, Business Intelligence.• Built Platform Configured Fields to capture custom data points• Designed and maintained all User Security Roles• Created Usage Rules and set default values to ensure business efficiency and data integrity• Implemented Process Workflow Notifications and Approvals to reduce the need for paper action forms• Converted manual semi-annual performance review and career development tasks into a fully automated, more efficient process• Configured Automated Assignment Rules in UKG Learning to assign training courses to employees based on specific criteria• Partnered with the organization on reporting, analytics, and auditing requirements • Developed and maintained simple and complex reports, dashboards and alerts using Cognos Analytics. ie: New hires, Terminations, Turnover, Point in Time, Recruiting Time to Fill, expiring certificates, Data Change Auditing etc.• Provided training and ongoing support to the HR department and all employee end-users throughout their daily usage of UKG Pro• Attended UKG customer conference Connections in 2018 and 2020 to enhance product knowledge and build relationships with UKG and their vendor partners

• Created and maintained accounts in Active Directory• Procured and provisioned new laptops, cell phones and printers• Implemented and maintained meeting room connectivity solutions• Maintained inventory of frequently used end-user IT equipment• SME for BlackBerry and other mobile device deployment and management• Prioritized a large ticket queue in ServiceNow• I excelled at providing hardware and software desk-side IT support for approx. 450 employees

Waterloo, Ontario, Canada

Provided technical help desk support for BlackBerry Enterprise Server and BlackBerry Wireless Handheld Devices via phone, email and webchat interactions in a very busy call centre environment.• Ensured all prerequisites were met and guided customers through the installation and configuration of BlackBerry Enterprise Server • Post-installation server migrations, service monitoring, mass handheld device deployments, data synchronization troubleshooting, 3rd party app deployments and IT Policy best practices• Participated in technical consultations with potential customers, resulting in immediate purchase decisions• Created and updated knowledge base articles to ensure a more efficient troubleshooting process for my peers• Received escalated cases from Team Leaders with the expectation to maintain case ownership through to resolution, ensuring the highest possible customer satisfaction