Geoff Smith Email & Phone Number

Ipswich, Queensland, Australia

Ipswich, United Kingdom

London, England, United Kingdom

• I was engaged by the Group CIO and responsible for all aspects of IT Transformation and leadership, including creating project and programme plans and business cases for a substantial portfolio across RM plc.
• Successfully completed the initial discovery phase in agreed time, deputising for Group CIO to assess core IT capabilities against CMMI process model and design the IT organisational model
• Successfully completed assessment of internal capabilities against CMMI model for HR, Recruitment and Payroll, feeding into organisational design and strategic replacement of legacy systems
• Designed and executed a complex programme of work to extend the ‘end-of-life’ dates for legacy systems, mitigating the risk of critical business impact in Q1 2023Key Achievements
• Designed the strategic platform roadmap and architecture for ServiceNow and associated systems, and secured business case approval
• Built, developed and mentored a high-performing team to deliver the programme

London, United Kingdom

• I was engaged as an Information Technology Consultant and reported to the Managing Director, leading all aspects of IT in a review of the Business Case for an IT Transformation Programme, supporting leadership team.
• Contributed to production of detailed assessment of the Business Case for the client and for the client’s Lenders.
• Investigated and identified cost-reduction opportunities across business.
• Led analysis of proposed IT Programme and challenged plan, associated costs, benefits and risks with client’s Transformation Director.
• Interviewed key business staff to understand their roles and responsibilities.
• Collated information and produced project documentation and presentation materials.

Baden-Württemberg, Germany

• I was engaged as part of the Global CIO Advisory Team and reported to the Principal Consultant / Engagement Manager, managing all aspects of IT Service Management in the Business Case for a global IT Transformation.
• Designed and managed team’s collaboration tools, using Microsoft Teams.
• Lead workshop sessions with Kendrion IT staff and managed logistics for team.
• Collated and reviewed information to produce weekly highlight reports for the client’s Finance Director.
• Explored IT services options with potential outsource partners in Budapest and Poland.
• Covered for Principal Consultant / Engagement Manager when required.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:

Ipswich, United Kingdom

• I was employed as Head of IT Service & Operations and reported to the IT Director, leading Group-wide Service Transformation and alignment of IT services, processes and procedures with business strategy to deliver a.
• Ensured stability and resilience in IT infrastructure with minimal major service incidents / business disruptions.
• Enhanced business capabilities, contributing to customer service, profitability and reduced operational risk.
• Ensured value from IT investments by effectively managing budget and controlling costs.
• Designed and implemented Business Continuity & IT Disaster Recovery capability to mitigate business risks.
• Delivered Telephony (IVR and omni-channel Contact Centre solution, with Call Management and Reporting) to improve customer service capabilities.

London, England Metropolitan Area

• I was employed as Director Of Operations and reported to the Managing Director, leading all aspects of business and IT operations for a UK-based start-up organisation and assisted the Managing Director in delivering.
• Led analysis and delivery of multiple business and technical process-related projects.
• Advised clients on business process design and optimisation techniques.
• Prepared proposals, business cases, project documentation and presentation materials.
• Covered for the Managing Director when required.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:
• Successfully implemented the UK operations team model, including sales, project management, analysis, development, test and support capabilities.

Witham, Essex

• I was employed as Head of IT and reported to the Finance Director, executing the IT strategy, primarily around CRM, telephony, infrastructure and process automation capabilities.
• Led analysis and delivery of multiple business and technical process-related projects.
• Educated business managers on the benefits of business process automation.
• Prepared proposals, business cases, project documentation and presentation materials.
• Liaised with colleagues in other group companies to share best practice.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:
• Successfully delivered enhanced CRM solution to reduce administrative workload by 30%.

Ipswich, United Kingdom

• I was employed as Business Solutions Manager and reported to the Head of IT, managing the Business Solutions Team consisting of 4 Project Managers, delivering multiple IT and business projects and improving standards.
• Delivered best practice in all areas of IT.
• Liaised with colleagues across 6 group companies.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:
• Successfully delivered multiple infrastructure projects.
• Led the implementation of a PRINCE2 based project delivery lifecycle.
• Led the UK group-wide implementation of a service-orientated IT Strategy across 6 companies.

Newark-on-Trent, England, United Kingdom

• I was employed as Director of IT & Business Transformation and reported to the Chief Operating Officer, leading and matrix-managing a multi-functional team of 65 IT & business staff (technical support, provisioning.
• Drove value and agility through adoption of enhanced customer-centric support processes.
• Delivered foundations for new service capabilities for large corporate, small business and residential customers.
• Implemented solutions to accommodate business acquisitions quickly and efficiently.
• Designed and executed Business Transformation Programme, securing support from Board members.
• Provided senior point of escalation for client service issues and major service incidents.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:

Farnborough, UK

• I was employed as Information Technology Service Delivery Manager and reported to the Head of IT Service Management, managing all aspects of IT service and relationship management in UK General Insurance Finance and.
• Measured on improving customer satisfaction scores in monthly service reviews.
• Engaged with business teams to ensure IT services are fit for purpose, onshore and offshore.
• Liaised with Zurich IT teams in UK and Switzerland to raise and resolve any service issues.
• Delivered monthly service reports in conjunction with outsource partners.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:
• Successfully delivered business-critical IT services and application support, including Incident, Problem and Change Management, IT Risk Management, Business Continuity and Disaster Recovery.

Ipswich, United Kingdom

I set up AHMi Solutions to deliver transformational and high-quality information systems and technology services for SME business owners, enabling them to enjoy the benefits of good business practice, supported by the right levels of affordable technology.

Ipswich, United Kingdom

Delivered business-facing elements of a global change programme across Willis, including business and IT projects, enhanced technology, IT and business change. Performed project planning, analysis, implementation and resource deployment management activities.

Nashville, TN USA

Built relationships with senior business leaders and stakeholders, leading delivery of customer-facing IT services and IT support to 4,500+ staff across 85+ office locations across North America. Provided business consultancy, design and support of new IT solutions, including web-based services. Led IT disaster recovery for Willis offices affected by 9/11.

London, United Kingdom

Led all aspects of IT for Willis Aerospace group worldwide, including initial deployment of LANs and WANs in the UK and North America. Led successful implementation of Windows NT, MS Office and Lotus Notes, corporate intranet solutions and the business response to FSA and Sarbanes-Oxley (SOX) compliance initiatives.