Seeking challenging roles incorporating:★ Agile, traditional or hybrid Project Management★ Product Owner / product manager with digital, e-commerce or software applications★ Provision of actionable Business Analysis to improve business outcomes★ Implementation of business process change alongside the introduction of new technology★ Use of technology to improve the customer experience – online, or in the contact centreMy experience is unusually broad incorporating marketing, IT, and customer service operations. This makes me particularly well suited to leading cross-functional teams: · Veteran of over 50 e-commerce, software development or web-based technology projects. Prince2 certified. · Head of marketing for a successful B2B start up – delivering double-digit new customer growth every year for over 5 years · Ran a 28-strong IT team including software development and technical operations with annual opex and staff budget of £3.1M· Over 12 years’ Product Management responsibility for several e-commerce products with annual transaction values in excess of £700M.· Responsible for customer support and managed the support teams for over 15 years.I offer the following soft skills in addition to the experience above: · Fluent in a range of project methodologies · Strong analytical skills, preferring evidence-based decision making · Customer-centric mindset when implementing solutions · Highly technically literate – with both development and operations · Credible and competent in client-facing engagements· Requisite gravitas and authority to work with C-level executives
Listed skills include E Commerce, Saas, Account Management, Lead Generation, and 13 others.