• Manage and oversee multi-purpose facility that consists of a 6-lane, 25-metre lap pool, a leisure/rehabilitation pool with slide and a therapy pool that runs multiple programs simultaneously. • Develop and plan various aquatics programs to best utilize the space and maximize profitability.• Design and facilitate regular staff training to ensure a high level of NL skills, practice facility-specific skills, and improve the instructor program.• Schedule and teach various lessons and classes.• Schedule, direct, and organize staff.• Design and teach a very successful Aquafit program.• Ensure patrons and staff operate safely and administer/arrange for emergency services when required and complete required documentation.• Resolve issues with staff scheduling, staff and patron conflicts, and patron complaints.• Document and follow-up on patron concerns and complaints.• Attend the Swim To Survive yearly meeting, then organize and schedule busing, instructors, and pool time to implement the program. Maintain the statistics and write the annual report.• Extensive time spent working pool deck as lifeguard and teaching classes or lessons as required.• Responsible for daily pool operations including opening or closing of facility and checking and maintaining pool chemical balances.• Document and report facility deficiencies and follow-up that corrections are made in a timely manner. • Conduct monthly drain and safety equipment inspections. During local health inspection random checks, address any concerns the inspector has and develop a plan to rectify any concerns.• Update, check and maintain pool, supervisor, and administrative records, as required.

• Managed large multi-faceted equestrian complex with 200 students.• Returned facility from financial distress to posting large profits within 2 years.• Managed day-to-day operations and finances of facility.• Hired and managed up to 4 permanent and 4 contract employees.• Managed finances and acquired facility sponsors. • Developed and organized large-scale horse shows.• Promoted shows and facility programs and services.• Developed and taught customized riding instruction programs.• Excellent customer service and attention to detail necessary in developing and maintaining clients

• Developed and maintained client relationships across North America.• Provided input into new products and services.• Provided input into business marketing strategies and company direction.• Significant contributor in increasing annual sales from $1 Million to $5 Million over 5 years.• Suggested new products, marketing strategies and company direction.

• Worked on-deck as pool lifeguard.• Taught various classes and lesson programs.

• Worked on-deck as pool lifeguard.• Taught various classes and lesson programs.