• Create mockups for the user interface of new and current elements within Oak• Solve problems using existing design system and where necessary creating new components• Responsible for design tasks from start to finish• Collaborate closely with other designers and developers

• Responsible for the design and build of emails for customers, utilising best practice to ensure the best possible performance across devices.• Highly skilled in responsive email design, whilst specialising in interactive emails.• Presenting designs to customers, as well as delivering presentations to an audience at customer events.• Collaborating with customers to ensure email campaigns are also delivered in a timely manner.• Worked within a multidisciplinary team to provide UX/UI enhancements on the Communicator platform. This involved creating mock-ups and user flows.

• Designing and creating HTML emails to send to customers,• Implementing responsive emails,• Graphic design for the website, emails etc,• Designing and creating animations using Flash,• Managing and maintaining the company websites and ensuring they're kept up to date,• Creating adverts for print,• Designing and creating other marketing materials,• Assisting with copywriting for website and newsletters,

• Point of contact between Eutechnyx & payment platforms, ensuring that our payment solutions are working smoothly.• Planning and developing social media content and PR activities for the company's first mobile game - Ninja Cats Vs Samurai Dogs.• Continuing to provide customer service for the company's online racing game - Auto Club Revolution.• Designing and implementing emails using HTML, including newsletters to players & PR shots.

• Providing first contact resolution of customer issues via ticketing system, forums & ingame chat.• Troubleshoot & handle sensitive customer inquiries,• Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs.• Take personal ownership of customer requests and provide first-class level of support.• Maintain accountability for accurate and timely assistance to customers.• Provide exceptional customer experience as measure through customer surveys and internal SLAs.• Maintain and update the internal Customer Service SharePoint site.• Interacting with customers via social media platforms, such as Facebook & Twitter.• Providing emergency Point of Contact for operations cover.• Handling of complaints.• Point of contact between QA and Customer Service teams.• Creating and publishing promotional content.

• Managing the store teams development and performance in line with the business objectives of the company.• Helping the store achieve targets set by the company.• Monitoring and protecting both stock and assets in line with company procedures.• Completing store administration accurately and in line with company processes.• Implementing and maintaining merchandising standards and pricing in line with company instructions.• Communication and ensuring compliance with company policies and procedures and legislative standards.• Managing staffing levels in line with company guidelines, when necessary.• Managing and being fully accountable for the store in the manager’s absence.