Geoff Brown, Mat, Cppm Email & Phone Number

Chaska, Mn

Elk River, Mn

 Managed 80+ active projects through new product development life cycle Scheduled and facilitated weekly project reviews with sponsor, customer and key stakeholders  Planned, organized and drove project needs to meet product development milestones and timelines Responsible for largest account Polaris - $17m estimated 2012 revenue

Plymouth, Mn

 Managed U.S. sales prospect generation for manufacturer and 11 national dealerships Serviced and delivered the onboarding, supply, software content & training needs for customer base Created and implemented sales, service and operational project initiatives: Paperless Lead Gen, Sales Synergy, Lead Retention, ‘Stick Rate’, New Customer Onboarding & Customer Care Outreach Successful implementation of Salesforce CRM sales prospect generation platform – January 2010 220% Dealer network growth & prospect generation resulted in $1M sales – Fiscal 2011 265% YOY growth After Market Customer Care sales – February to October 2011

Chaska, Mn

 Specialized teaching At-Risk high school students in the district’s Alternative Learning Program  Created curriculum and unit plans that matched content standards to students’ learning needs  Used effective teaching strategies in lesson instruction to promote student learning Created, organized and managed ‘Study For Success’ after-school study program

St. Paul, Mn

 Transformed performance system to achieve monthly print and CareerBuilder online sales goals Improved team performance through quality-oriented coaching, monitoring and feedback cycles Drove weekly customer timeline deliverables through internal and external partner collaboration Successful implementation of Relationals CRM to improve sales effectiveness  Acted as Super User in business-wide technology conversion to Mactive Ad Entry/Billing System  2006 YTD Recruitment sales goals exceeded ~ 110% Budget and 30% YOY Growth Rated #1 of 32 newspapers in revenue performance 2005 ~ 114% Budget and 29% YOY Growth

Plymouth, Mn

 Transformed Grainger’s largest service center into a high performance, solutions-based culture focused on building customer loyalty through identifying and delivering customer needs  Collaborated and supported the sales and service needs of 16 branch locations in the local 5-state area Selected as a national trainer for Grainger SAP upgrade conversion – December 2004 Managed successful computer and telecommunications system upgrade – October 2004 Established service center call quality performance strategy to reinforce and align Grainger’s culture shift with customer expectations – January 2004

Eden Prairie, Mn

 Managed the service & sales support center for 4700 U.S. & Canadian accounts Participated in and lead Six-Sigma Green Belt projects to improve operational work efficiencies  Acted as Subject Matter Expert in Project Beach to overcome a business outsourcing failure Re-instituted the title retention department in Project Beach (350,000 vehicle titles) – April 2002  Development and Implementation of Escalation Plan for Project Geronimo – October 2001 Created and drove ‘World Class Customer Service’ project initiative – July 2001 President’s Award for Project Horizon – January 2001

Eden Prairie & Edina, Mn And Santa Maria & Lompoc, Ca

 Developed CA and MN hybrid best practices that quadrupled satellite operations and doubled vehicle fleet size through business development of new and existing accounts  Established B2B and B2C loyalty through exceptional customer service  Top Income Producer Minnesota – July, August and September 1999 Exceptional Achievement Award Minnesota – August 1999 Sales Leader Club – May, July, August, September 1999 Top Ten Income Producers Minnesota – 1998/1999 and 1997/1998

Platoon Sergeant, Squad leader and Fire Team Leader Led and trained troops in the use of weapons, equipment, and combat tactics Dual overseas deployments: Operations Just Cause Panama & Desert Shield / Storm Okinawa and Japan Ranked #1 out of 40 in non-commissioned officer combat leadership training One of 25 selected out of 500 for meritorious promotion in Marine Corps Boot Camp

Masters Of Arts Teaching, May 2013

Certified Professional Project Manager, 2013

Minnesota Licensure In Secondary Education (5 – 12), Social Studies

B.A., History

Activities and Societies: United States Marine Corps, Zeta Beta Tau Fraternity