• Led the deployment of Salesforce as the primary CRM with 100+ users, overseeing datamigration, user acceptance testing, and end-user training• Successfully integrated five diverse systems with Salesforce, marking a groundbreakingmilestone in the organization's history by centralizing data and enabling robustreporting capabilities for informed decision-making• Managed a Systems Support Specialist, implementing an efficient project managementsystem for internal and external user support• Launched and managed an Experience Cloud site, enhancing external user engagementand support efficiency• Implemented 80+ screen, record-triggered, and scheduled flows in Salesforce,enhancing business workflow efficiency and optimizing operational processes• Recipient of the exclusive Annette G. Saxon Impact Award, an honor bestowed upon asingle employee each year for pioneering innovative initiatives and enhancingoperational efficiency at JCC of Greater Baltimore

• Collaborated on lead lifecycle development, providing vital Salesforce support for variousdepartments• Implemented and managed Marketo, executing smart campaigns and flows for improvedlead scoring and email marketing programs• Implemented and managed Marketo, a marketing automation software, including creating and running smart campaigns and flows for lead scoring and email marketing programs• Oversaw the implementation and management of third-party Salesforce integrations,including appointment scheduling, marketing automation, and sales enablement tools• Managed Salesforce users and implemented Record-Level and Field-Level security and configured their sharing settings• Managed Salesforce users and implemented Record-Level and Field-Level security andconfigured their sharing settings• Led a team of consultants in ideating and implementing successful Salesforce projects

• Implemented Salesforce Nonprofit Success Pack, managing donation reports,proposals, and fundraising strategies• Automated a reporting process which saved the organization an estimated $5,000 ayear in labor expenses• Calculated an effective true-cost analysis in order to determine exact program costs across the entire organization• Calculated an effective true-cost analysis in order to determine exact program costsacross the entire organization• Created and launched a Facebook marketing strategy that increased the company’smarketing reach over 300%• Created and managed donation reports and proposals for donors and created reportsfor the organization’s fundraising strategy purposes• Raised over $1.5M in first year