I have over 25 years of experience consulting to clients across various industries including Transportation, Hospitality, Financial Services, Automotive, Electronics, Life Sciences, Telecommunication, Manufacturing and Retail. I have successfully lead numerous multi-million dollar client engagements to improve the customer experience and manage customer relationships, specifically in the areas of sales and marketing, customer analytics and contact center operations. I have extensive experience in working with diverse project teams, including onshore, offshore and client team members.Specific areas of expertise include full life cycle project implementation, from feasibility analysis to training and post implementation support. This includes process analysis and design, requirements definition, functional design, data modeling, technology evaluation, and organizational transition.I am also Project Management Institute (PMP) Certified and Prosci certified.
Listed skills include Business Process Improvement, Business Analysis, Consulting, Project Management, and 25 others.