Geoff Chong Email and Phone Number
Geoff Chong work email
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Geoff Chong personal email
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I have over 25 years of experience consulting to clients across various industries including Transportation, Hospitality, Financial Services, Automotive, Electronics, Life Sciences, Telecommunication, Manufacturing and Retail. I have successfully lead numerous multi-million dollar client engagements to improve the customer experience and manage customer relationships, specifically in the areas of sales and marketing, customer analytics and contact center operations. I have extensive experience in working with diverse project teams, including onshore, offshore and client team members.Specific areas of expertise include full life cycle project implementation, from feasibility analysis to training and post implementation support. This includes process analysis and design, requirements definition, functional design, data modeling, technology evaluation, and organizational transition.I am also Project Management Institute (PMP) Certified and Prosci certified.
Southeastern Grocers
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Sr. Director, It Corporate SystemsSoutheastern Grocers Jan 2023 - PresentJacksonville, Fl, UsSoutheastern Grocers Inc. (SEG), parent company and home of Harveys Supermarket and Winn-Dixie grocery stores, is an omnichannel retailer and one of the largest conventional supermarket companies in the U.S., serving customers in brick-and-mortar grocery stores, liquor stores and in-store pharmacies as well as online with convenient grocery delivery and curbside pickup throughout Alabama, Florida, Georgia, Louisiana and Mississippi. Responsible for the strategy, implementation and life cycle maintenance of Corporate Systems including Artificial Intelligence, Point of Sale, Store Systems, HCM/HR, Financials and other Backoffice solutions.
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Senior Information Technology ContractorCsx Apr 2019 - Jan 2023Jacksonville, Fl, UsCSX is one of North America's leading transportation suppliers. They provide rail-based transportation services including traditional rail service and the transport of intermodal containers and trailers.Trusted advisor for strategic information technology engagements. Led teams and coached various levels of staff in the strategy, design and successful execution of multiple modernization initiatives. Involvement in a broad selection of roles, including: • Definition of program mission, vision, and values. • Creation of user stories, development and execution of Agile sprints and release plans.• Creation of job descriptions, conducting recruiting interviews and onboarding new team members.• Development and execution of Agile product owner training, coaching product owners and scrum masters across CSX IT. • Vendor selection.• Facilitating development of the Corporate IT Roadmap. -
Program DirectorNorth Highland Aug 2010 - Apr 2019Atlanta, Ga, UsNorth Highland is a consulting firm that provides services from strategy through delivery. Founded in 1992, North Highland has over 3,000 employees in 20+ locations in the USA, the UK and South Africa.Responsible for account growth, management of multiple onsite consulting teams and overall client project and financial performance. Delivery for clients such as CSX Corporation, Wyndham Destinations and The Walt Disney Company, has included project management and implementation. This comprises strategy, vision, scope, risk, benefits, resources, timeline, governance, and stakeholder engagement. -
Senior Managing ConsultantIbm Jun 2008 - Aug 2010Armonk, New York, Ny, UsIBM Global Business Services (GBS) provides a broad suite of professional services, including management and strategy consulting, systems integration, and application management services.Developed the solution architecture and managed the implementation of multiple Customer Relationship Management and Business Intelligence solutions for clients including BMW, Subaru, Cummins, Inc., Verizon Telematics, ADT and Rent-A-Center. Served on the Business Analysis expert panel responsible for evaluating promotion applications. Participated in entry level and experienced hire recruiting. Promoted from the position of Managing Consultant in June 2008. -
Managing ConsultantIbm Oct 2002 - Jun 2008Armonk, New York, Ny, Us
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Senior ConsultantPricewaterhousecoopers Consulting Mar 2000 - Sep 2002GbPricewaterhouseCoopers Consulting was the management consulting and technology services division of PricewaterhouseCoopers. In October 2002, PwC sold the PwCC division to IBM. Led process and data analysis teams to improve the customer relationship management functions at clients including Olympus America, Quick & Reilly (now part of Bank of America), AXA Advisors and BMW of North America. -
Senior ConsultantErnst & Young Mcs Jan 1995 - Nov 1999London, GbErnst & Young Management Consulting Services was the division of E&Y that provided a full suite of system integration services to its clients. In May 2000, MCS was sold to Capgemini. Developed future state processes for clients including Ernst & Young South Africa (internal project), Southern Asset Management, Old Mutual and Engen Petroleum.
Geoff Chong Skills
Geoff Chong Education Details
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University Of Cape Town, Cape Town South AfricaMajor: Information Ssystems -
University Of Cape Town, Cape Town South AfricaDual Majors : Information Systems And Financial Accounting
Frequently Asked Questions about Geoff Chong
What company does Geoff Chong work for?
Geoff Chong works for Southeastern Grocers
What is Geoff Chong's role at the current company?
Geoff Chong's current role is Innovative thought leader, delivering success from strategy through implementation. Over 25 years of experience advising some of the world's most well-known brands..
What is Geoff Chong's email address?
Geoff Chong's email address is ge****@****csx.com
What schools did Geoff Chong attend?
Geoff Chong attended University Of Cape Town, Cape Town South Africa, University Of Cape Town, Cape Town South Africa.
What skills is Geoff Chong known for?
Geoff Chong has skills like Business Process Improvement, Business Analysis, Consulting, Project Management, Crm, Management, Management Consulting, Siebel, It Strategy, Business Transformation, Business Intelligence, Business Process.
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