Geoff Decker-Monsour, Pmp Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky, United States

Louisville, Kentucky Area

Responsible for management of a portfolio of projects for both contract and non-contract clients. Built and help to maintain project management and quality control processes for the organization.

Louisville, Kentucky Area

I was responsible for deploying a wide range of solutions to clients in the area, including the following:-Network Infrastructure upgrades-Firewall implementations-Server Migrations, including Active Directory forest cleanup and updates-Backup and Disaster Recovery-Microsoft 365 implementations-Wireless surveys and deployments-Security testing and reviewIn.

Louisville, Kentucky Area

Louisville, Kentucky Area

Louisville, Kentucky Area

-Work closely with senior leadership implementing Incident Management strategies.-Continually improve and optimize data quality at the North American service desk.-Maintain and update knowledge base consisting of approximately 6,000 articles using CA Service Desk Manager and HTML.-Provide training and ongoing coaching to new analysts.-Assist with.

Louisville, Kentucky Area

-Provided Tier 1 technical support for global corporation with over 60,000 colleagues.-Utilized Active Directory and Exchange Server 2007 to troubleshoot issues with account permissions, access, shared mailbox creation and maintenance, and distribution list creation.-Developed and implemented training program for company-wide iOS rollout in.

Louisville, Kentucky Area

-Provide over-the-phone support for high speed data, home networking, and digital telephone products.-Responsible for all E911 records (approx. 300,000 subscribers) in all former Insight markets, including Kentucky, Indiana, and Ohio.-Assist with telephone port out requests.-Develop method and procedure documentation.-Train new team members on basic phone.

-Oversee quality control processes for several repair lines, including HP Desktops, Arris cable modems, Asus desktops and notebooks, and Motion Computing tablet PCs.-Work closely with customers and internal employees to streamline repair processes and reduce repeat return rates.-Ensure all repair lines maintain detailed and up-to-date Standard Operating.

-Handled requests from users in the General Electric Consumer & Industrial business for new computer equipment, including procurement, configuration, and delivery of assets.-Maintained a robust asset management database, tracking user and location information on approximately 30,000 computer assets in the field.-Worked closely with the GE customer on.

-Provided over-the-phone support for customers experiencing issues with high speed internet service.-Assisted front-line technicians with high-level troubleshooting for difficult issues.-Handled escalated calls from unsatisfied customers and worked to resolve the issue in a supervisory role.-Worked closely with management to integrate support for several.

• Responsible for all currency, transactions, and accounts payable.
• Handled all cashier and customer transaction needs.
• Ordered all operational supplies and kept log of everyday activities.

Ba, Psychology

Education record