Geoff Decker-Monsour, Pmp Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

Louisville, Kentucky, United States

Louisville, Kentucky Area

Responsible for management of a portfolio of projects for both contract and non-contract clients. Built and help to maintain project management and quality control processes for the organization.

Louisville, Kentucky Area

I was responsible for deploying a wide range of solutions to clients in the area, including the following:-Network Infrastructure upgrades-Firewall implementations-Server Migrations, including Active Directory forest cleanup and updates-Backup and Disaster Recovery-Microsoft 365 implementations-Wireless surveys and deployments-Security testing and reviewIn addition, I also work with account managers on Solution Design, to create proposals and budgets for future projects to be presented to our clients.I have a strong working knowledge of Meraki and Cisco networking and security infrastructure, VMWare and Hyper-V virtualization solutions, Windows Server 2012-2019 implementation, Active Directory and Group Policy, Datto and Veeam backup products, and Microsoft Office 365 administration.

Louisville, Kentucky Area

Louisville, Kentucky Area

Louisville, Kentucky Area

-Work closely with senior leadership implementing Incident Management strategies.-Continually improve and optimize data quality at the North American service desk.-Maintain and update knowledge base consisting of approximately 6,000 articles using CA Service Desk Manager and HTML.-Provide training and ongoing coaching to new analysts.-Assist with large-scale projects such as global software deployments, email archiving solutions, and migrations of acquired agencies.

Louisville, Kentucky Area

-Provided Tier 1 technical support for global corporation with over 60,000 colleagues.-Utilized Active Directory and Exchange Server 2007 to troubleshoot issues with account permissions, access, shared mailbox creation and maintenance, and distribution list creation.-Developed and implemented training program for company-wide iOS rollout in 2014.-Consistently maintained 75% First Call Resolution for colleague contacts.-Key support parameters include: VPN, Blackberry/iPhone, Windows 7, Office 2010, Active Directory, and Exchange Server.

Louisville, Kentucky Area

-Provide over-the-phone support for high speed data, home networking, and digital telephone products.-Responsible for all E911 records (approx. 300,000 subscribers) in all former Insight markets, including Kentucky, Indiana, and Ohio.-Assist with telephone port out requests.-Develop method and procedure documentation.-Train new team members on basic phone provisioning.

-Oversee quality control processes for several repair lines, including HP Desktops, Arris cable modems, Asus desktops and notebooks, and Motion Computing tablet PCs.-Work closely with customers and internal employees to streamline repair processes and reduce repeat return rates.-Ensure all repair lines maintain detailed and up-to-date Standard Operating Procedures for all steps in their respective process flows.-Effectively maintain organizational aspects of each repair line to ensure 5S and ESD protection protocols are being followed.

-Handled requests from users in the General Electric Consumer & Industrial business for new computer equipment, including procurement, configuration, and delivery of assets.-Maintained a robust asset management database, tracking user and location information on approximately 30,000 computer assets in the field.-Worked closely with the GE customer on special requests, including general PC troubleshooting, changes to workflow processes, and executive support.-Assisted with the repair of defective machines, including motherboard swaps and laptop LCD replacement.-Contributed to large PC refresh projects, including the replacement of over 2000 machines in 2008.

-Provided over-the-phone support for customers experiencing issues with high speed internet service.-Assisted front-line technicians with high-level troubleshooting for difficult issues.-Handled escalated calls from unsatisfied customers and worked to resolve the issue in a supervisory role.-Worked closely with management to integrate support for several overseas call centers into the Louisville, KY lead team.

•Responsible for all currency, transactions, and accounts payable. •Handled all cashier and customer transaction needs.•Ordered all operational supplies and kept log of everyday activities.

Ba, Psychology

Education record