Geoffrey (Geoff) Gray 🇺🇸 Email & Phone Number

Little Elm, Tx, Us

Little Elm, Tx, Us

The Woodlands, Texas, Us

**Woodforest Acceptance Solutions is a subsidiary of Woodforest National Bank**-Direct risk management, consistently monitoring transactions to prevent fraudulent activities

El Dorado Hills, California, Us

- Attend and Represent the North Texas Chapter at Board Meetings.- Lead and guide the North Texas Chapter with training, education, and networking.- Coordinate, plan, and host the bi-monthly Chapter meetings / Training events..- Seek & obtain speakers / presenters.

El Dorado Hills, California, Us

- Elected to serve at the pleasure of the Board of Directors. - Coordinate, plan, and host the bi-monthly Chapter meetings / Training events..- Seek & obtain speakers / presenters.

El Dorado Hills, California, Us

- Chapter Communications Liaison - Coordinate, plan, and host the bi-monthly Chapter meetings.- Seek & obtain speakers / presenters.

Farmers Branch, Texas, Us

Direct risk management and underwriting operations, consistently monitoring transactions to prevent fraudulent activities and uphold compliance standards. Oversee the end-to-end onboarding process for new accounts to facilitate the evaluation of creditworthiness and adherence to banking regulations. Implement API integrations and system automation to streamline reporting and operational processes.Highlights of accomplishments in this role include:• Minimized annual fraud losses to under $20K in five years via strategic oversight and enhancement of risk management protocols.• Headed a strategic overhaul initiative that included terminating and successfully retraining personnel, as well as enhancing policies and procedures, resulting in a 50% increase in efficiency.• Championed the automation of systems to transition from manual processes to a seamless, technology-driven environment, leading to the smooth execution of operations and a 70% boost in productivity.• Garnered positive evaluations during OCC examinations for exhibiting exceptional performance and adherence to regulatory standards.

Spokane Valley, Washington, Us

* Advisor to the Board of Directors.* Make recommendations to better the organization.* Assist with coordinating and planning the onsite Board Meeting.* Provide support to the Regional Committee.

Spokane Valley, Washington, Us

* Active member of the board of directors. * Responsible for coordinating and holding seminars, events, and meetings in the western region.* Coordinated and hosted the 2011 annual board of directors on-site meeting in Los Angeles, CA.* Co-chair of the 2009 2nd annual training conference in St. Louis, MO.* Oversee all three regions to ensure seminars and meetings are taking place annually.

London, Gb

Administered comprehensive operations for a growing tech firm, specializing in bank account verification software, including underwriting, customer training, account operations, customer service, and reputational management. Executed vital policies and procedures to establish organizational structure and maintain compliance with industry regulations. Produced comprehensive daily and weekly operations reports for executive leadership to support informed decision-making and strategic planning.Highlights of accomplishments in this role include:• Elevated customer service standards, mitigating any reputational risk by enforcing adherence to compliance standards, such as FCRA, GLBA, and FTC/CFPB regulations.• Instituted SOPs across all operational functions, culminating in standardized processes and heightened consistency.• Played an instrumental role in rapid expansion through the recruitment of new employees, which contributed to the company’s recognition as one of the fastest-growing tech companies in North Texas.

Irving, Tx, Us

Orchestrated proactive measures to address financial, fraud, and compliance risks, implementing robust transaction monitoring protocols to safeguard the company against potential losses stemming from fraudulent activities by merchants. Supervised a team of Risk Analysts tasked with scrutinizing monetary transactions for any signs of suspicious or unusual activity. Established necessary reserves to mitigate financial exposure from high-risk merchants and enhance risk preparedness.Highlights of accomplishments in this role include:• Delivered a 93% decrease in company losses by instituting robust monitoring and risk management measures.• Awarded Employee of the Year in the first year due to exceptional leadership and risk management outcomes.• Initiated an impactful training initiative aimed at boosting staff competence in transaction monitoring and risk assessment, culminating in smoother operational workflows and heightened productivity.• Coordinated chargeback and retrieval procedures, resulting in mitigated disputes with merchants and cardholders.

El Dorado Hills, California, Us

* Advisor to the Board of Directors* Responsible to increase awareness, membership, and interest of the organization to the payments industry.

Nashville, Tennessee, Us

Oversaw the underwriting process, ensuring compliance with established criteria to prevent fraudulent activities and regulatory breaches. Implemented and monitored Know Your Customer policies to improve regulatory compliance and enhance due diligence procedures.Highlights of accomplishments in this role include:• Streamlined the account approval workflow, culminating in the consistent authorization of 150-200 accounts monthly.• Pioneered the adoption of Tax Identification Number (TIN) matching procedures, safeguarding against IRS penalties.• Developed underwriting and compliance guidelines that became the standard for preliminary and final merchant account approvals.

Certificate Of Completion, Bsa / Aml

Certificate Of Completion, High Tech Fraud Symposium, High Tech Fraud Symposium

Certificate Of Completion, Advanced Identity Theft Training

English

Acquirer And Processor Education Training

Pci Dss Training For Third Parties

Federal Certifications Received, Fire Science / Wildland Firefighter Federal Certifications (Ics-100, S-110, S-130, L-180, S-190)

Course Completed, Coaching Skills For Managers And Supervisors

Graduated, Introduction To Private Investigations

General Education Studies

Graduated, Civil Litigation (Civil Law And Torts)

Graduated, Process Server / Court Filing (Civil Laws & Practical Procedures)

Occupational Certificate, Criminal Justice

P.O.S.T. Certification - Currently Expired, Penal Code 832 (A) - Certification In Powers Of Arrest And Firearms Familiarization & Safety

Administration Of Justice

Graduated, Police Science / P.O.S.T. Certified Training

Certificate Of Completion, Emerging Risk & Scrutiny Of Bsa / Aml

Expected Completion 2009, General Education / Administration Of Justice

Education record