Geoffrey (Geoff) Gray 🇺🇸 Email and Phone Number
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With over two decades of experience in the financial services sector, I am a seasoned professional with a proven track record in risk management, underwriting, and compliance. My career is marked by a history of implementing innovative solutions, driving organizational growth, and fostering a culture of compliance and excellence.Whether it is overseeing risk management, enhancing underwriting protocols, or streamlining compliance processes, I drive excellence in all aspects of financial service operations. With a solid background in minimizing losses due to fraudulent activities and optimizing operational workflows, I am committed to delivering superior outcomes.I am known for my innovative mindset, ability to take a fresh approach, and being extremely self-motivated, which has resulted in prompt resolution of challenging issues. My expertise lies in leading high-performing teams, deploying cutting-edge technologies, and developing robust policies and procedures to safeguard financial institutions from potential risks.A few of my career highlights include: • Minimized annual fraud losses to under $20K in five years via strategic oversight and enhancement of risk management protocols as the First Vice President of Risk Operations & Underwriting. • Elevated customer service standards, mitigating any reputational risk by enforcing adherence to compliance standards, such as FCRA, GLBA, and FTC/CFPB regulations as the Vice President of Operations.• Delivered a 93% decrease in company losses by instituting robust monitoring and risk management measures as the Director of Risk Operations for SignaPay Ltd."The only limit to our realization of tomorrow will be our doubts of today." - Franklin D. Roosevelt
Everyware®
View- Website:
- everyware.com
- Employees:
- 32
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Vice President Of Risk Operations And UnderwritingEveryware®Little Elm, Tx, Us
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Vice President Of Risk ManagementEveryware®Little Elm, Tx, Us
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Vice President Of Risk ManagementWoodforest Acceptance Solutions Aug 2024 - PresentThe Woodlands, Texas, Us**Woodforest Acceptance Solutions is a subsidiary of Woodforest National Bank**-Direct risk management, consistently monitoring transactions to prevent fraudulent activities -
President - North Texas Chapter / Board Of DirectorsInternational Association Of Financial Crimes Investigators Jan 2022 - PresentEl Dorado Hills, California, Us- Attend and Represent the North Texas Chapter at Board Meetings.- Lead and guide the North Texas Chapter with training, education, and networking.- Coordinate, plan, and host the bi-monthly Chapter meetings / Training events..- Seek & obtain speakers / presenters. -
Vice President - Board Of Directors - North Texas ChapterInternational Association Of Financial Crimes Investigators Nov 2019 - Dec 2021El Dorado Hills, California, Us- Elected to serve at the pleasure of the Board of Directors. - Coordinate, plan, and host the bi-monthly Chapter meetings / Training events..- Seek & obtain speakers / presenters.
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Extension Of The Board Of Directors - Chapter Communications Liaison - North Texas ChapterInternational Association Of Financial Crimes Investigators Jan 2018 - Nov 2019El Dorado Hills, California, Us- Chapter Communications Liaison - Coordinate, plan, and host the bi-monthly Chapter meetings.- Seek & obtain speakers / presenters.
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First Vice President, Risk Operations And UnderwritingTib, N.A. May 2017 - Aug 2024Farmers Branch, Texas, UsDirect risk management and underwriting operations, consistently monitoring transactions to prevent fraudulent activities and uphold compliance standards. Oversee the end-to-end onboarding process for new accounts to facilitate the evaluation of creditworthiness and adherence to banking regulations. Implement API integrations and system automation to streamline reporting and operational processes.Highlights of accomplishments in this role include:• Minimized annual fraud losses to under $20K in five years via strategic oversight and enhancement of risk management protocols.• Headed a strategic overhaul initiative that included terminating and successfully retraining personnel, as well as enhancing policies and procedures, resulting in a 50% increase in efficiency.• Championed the automation of systems to transition from manual processes to a seamless, technology-driven environment, leading to the smooth execution of operations and a 70% boost in productivity.• Garnered positive evaluations during OCC examinations for exhibiting exceptional performance and adherence to regulatory standards. -
Advisor To The Board Of DirectorsMerchant Acquirers' Committee Jun 2015 - Jul 2019Spokane Valley, Washington, Us* Advisor to the Board of Directors.* Make recommendations to better the organization.* Assist with coordinating and planning the onsite Board Meeting.* Provide support to the Regional Committee. -
Vice President Of The Western RegionMerchant Acquirers' Committee Apr 2006 - Jun 2015Spokane Valley, Washington, Us* Active member of the board of directors. * Responsible for coordinating and holding seminars, events, and meetings in the western region.* Coordinated and hosted the 2011 annual board of directors on-site meeting in Los Angeles, CA.* Co-chair of the 2009 2nd annual training conference in St. Louis, MO.* Oversee all three regions to ensure seminars and meetings are taking place annually.
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Vice President Of Operations And Underwriting - Director Of OperationsGiact Apr 2016 - May 2017London, GbAdministered comprehensive operations for a growing tech firm, specializing in bank account verification software, including underwriting, customer training, account operations, customer service, and reputational management. Executed vital policies and procedures to establish organizational structure and maintain compliance with industry regulations. Produced comprehensive daily and weekly operations reports for executive leadership to support informed decision-making and strategic planning.Highlights of accomplishments in this role include:• Elevated customer service standards, mitigating any reputational risk by enforcing adherence to compliance standards, such as FCRA, GLBA, and FTC/CFPB regulations.• Instituted SOPs across all operational functions, culminating in standardized processes and heightened consistency.• Played an instrumental role in rapid expansion through the recruitment of new employees, which contributed to the company’s recognition as one of the fastest-growing tech companies in North Texas. -
Director Of Risk OperationsSignapay Dec 2014 - Apr 2016Irving, Tx, UsOrchestrated proactive measures to address financial, fraud, and compliance risks, implementing robust transaction monitoring protocols to safeguard the company against potential losses stemming from fraudulent activities by merchants. Supervised a team of Risk Analysts tasked with scrutinizing monetary transactions for any signs of suspicious or unusual activity. Established necessary reserves to mitigate financial exposure from high-risk merchants and enhance risk preparedness.Highlights of accomplishments in this role include:• Delivered a 93% decrease in company losses by instituting robust monitoring and risk management measures.• Awarded Employee of the Year in the first year due to exceptional leadership and risk management outcomes.• Initiated an impactful training initiative aimed at boosting staff competence in transaction monitoring and risk assessment, culminating in smoother operational workflows and heightened productivity.• Coordinated chargeback and retrieval procedures, resulting in mitigated disputes with merchants and cardholders. -
Advisor To The Board Of Directors- Southern California ChapterInternational Association Of Financial Crimes Investigators Jan 2014 - Dec 2014El Dorado Hills, California, Us* Advisor to the Board of Directors* Responsible to increase awareness, membership, and interest of the organization to the payments industry.
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Head Of UnderwritingUms Banking - Payment Processing Services Apr 2012 - Nov 2014Nashville, Tennessee, UsOversaw the underwriting process, ensuring compliance with established criteria to prevent fraudulent activities and regulatory breaches. Implemented and monitored Know Your Customer policies to improve regulatory compliance and enhance due diligence procedures.Highlights of accomplishments in this role include:• Streamlined the account approval workflow, culminating in the consistent authorization of 150-200 accounts monthly.• Pioneered the adoption of Tax Identification Number (TIN) matching procedures, safeguarding against IRS penalties.• Developed underwriting and compliance guidelines that became the standard for preliminary and final merchant account approvals.
Geoffrey (Geoff) Gray 🇺🇸 Skills
Geoffrey (Geoff) Gray 🇺🇸 Education Details
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Tib - Bequeaith Emerging Risk & Scrutiny Of Bsa / AmlBsa / Aml -
The Los Angeles County District Attorney'S Criminal Justice InstituteHigh Tech Fraud Symposium
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The Los Angeles County District Attorney'S Criminal Justice Institute (Fbi - Leeda)Advanced Identity Theft Training
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Los Angeles Trade Tech CollegeEnglish
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Visa Acquirer & Issuer Training - Acquirer And Processor Education TrainingAcquirer And Processor Education Training
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Visa Acquirer & Issuer Training - Pci Dss Training For Third PartiesPci Dss Training For Third Parties
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Wildland Firefighting - Mountains Recreation & Conservation Authority Fire Agency (Mrca)S-190)
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Fred Pryor Seminars - Coaching Skills For Managers & SupervisorsCoaching Skills For Managers And Supervisors
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Learning Tree UniversityIntroduction To Private Investigations
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Los Angeles Pierce CollegeGeneral Education Studies
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L.A. Valley College Extension Program - Civil Litigation (Civil Law And Torts)Civil Litigation (Civil Law And Torts)
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L.A. Valley College Extension Program - Process Server & Court Filing (Laws & Practical Procedures)Process Server / Court Filing (Civil Laws & Practical Procedures)
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Los Angeles Valley CollegeCriminal Justice
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California Commission On Peace Officer Standards & Training (P.O.S.T.)Penal Code 832 (A) - Certification In Powers Of Arrest And Firearms Familiarization & Safety
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Ventura City CollegeAdministration Of Justice
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Ventura County Sheriff'S Office And Oxnard Police Dept.Police Science / P.O.S.T. Certified Training
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Tib -Bequeaith Emerging Risk & Scrutiny Of Bsa / AmlEmerging Risk & Scrutiny Of Bsa / Aml
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Los Angeles Pierce CollegeGeneral Education / Administration Of Justice
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Simi Valley High School
Frequently Asked Questions about Geoffrey (Geoff) Gray 🇺🇸
What company does Geoffrey (Geoff) Gray 🇺🇸 work for?
Geoffrey (Geoff) Gray 🇺🇸 works for Everyware®
What is Geoffrey (Geoff) Gray 🇺🇸's role at the current company?
Geoffrey (Geoff) Gray 🇺🇸's current role is Vice President of Risk Operations and Underwriting.
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What schools did Geoffrey (Geoff) Gray 🇺🇸 attend?
Geoffrey (Geoff) Gray 🇺🇸 attended Tib - Bequeaith Emerging Risk & Scrutiny Of Bsa / Aml, The Los Angeles County District Attorney's Criminal Justice Institute, The Los Angeles County District Attorney's Criminal Justice Institute (Fbi - Leeda), Los Angeles Trade Tech College, Visa Acquirer & Issuer Training - Acquirer And Processor Education Training, Visa Acquirer & Issuer Training - Pci Dss Training For Third Parties, Wildland Firefighting - Mountains Recreation & Conservation Authority Fire Agency (Mrca), Fred Pryor Seminars - Coaching Skills For Managers & Supervisors, Learning Tree University, Los Angeles Pierce College, L.a. Valley College Extension Program - Civil Litigation (Civil Law And Torts), L.a. Valley College Extension Program - Process Server & Court Filing (Laws & Practical Procedures), Los Angeles Valley College, California Commission On Peace Officer Standards & Training (P.o.s.t.), Ventura City College, Ventura County Sheriff's Office And Oxnard Police Dept., Tib -Bequeaith Emerging Risk & Scrutiny Of Bsa / Aml, Los Angeles Pierce College, Simi Valley High School.
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Geoffrey (Geoff) Gray 🇺🇸 has interest in Jogging, Fire Fighting, Staying Fit Through Exercise, Criminal Law, Running, Civil Law, Golf, Travel.
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Geoffrey (Geoff) Gray 🇺🇸 has skills like Credit Cards, Risk Management, Fraud, Payment Card Processing, Payments, Merchant Services, Banking, Financial Risk, Electronic Payments, Underwriting, Management, Business Development.
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Geoffrey (Geoff) Gray 🇺🇸's colleagues are William Province, Dinu Cuciurean, Cesar E. Garcia, Muthu Mari, Bill Talley, 李海银, Keely Crowther.
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