Geoff Logan Email & Phone Number

Vancouver, British Columbia, Canada

Received approval to take a year off and travel the globe. Countries visited over the past 12 months:- Chile: completed the W Trek and visited the active volcanos near Putre- Argentina: explored the various trails near El Chalten, road tripped around Salta and visited the great Iguazu Falls- Colombia: Spent two weeks learning Spanish in Medellin, and then put it to the test while backpacking around the southern part- Peru: Travelled throughout the country, from Huaraz to Cusco- Bolivia: Slowed things down to really immerse myself in the local culture

Toronto, Ontario, Canada

Business wireline product system design and enablement- Identified opportunities to increase the efficiency of sales teams by launching new system capability, developing process improvements, building robotic process automation, and improving data hygiene. This involved multiple teams implementing 15 projects from medium size ($100-500k) to large scale (multi-million dollar) projects contributing to reduced processing time, increased yield, reduced churn, and higher revenue per customer.- Coordinated with multiple teams (data analytic, marketing, training, GTM, and sales enablement) to ensure successful launch of projects and programs. For example, Copper to Fibre Internet Migration, which involved automating a very manual process. As a result, new data points needed to be identified and captured so that the team could report the number of customers migrated prior to launch. - Identified opportunities to further enhance order tracking capabilities to provide end-to-end support for both customers and sales reps. This project spanned multiple teams, requiring strong stakeholder and project management experience to ensure all components were progressing at the same speed. Sales estimated this project saved their team 2 hours per day of administrative follow up and reduced order fallout by 10%.

Toronto, Ontario, Canada

- Worked with the digital team to develop a new e-commerce flow for the Business Connect product line. Identified the key elements for the new flow and then coordinated, advised and guided the implementation team to a successful conclusion.- In order to streamline and improve the cart-to-checkout completion rate, recommended various changes to the Internet e-commerce flow, which drove a 10% increase in sales completion.- Recommended the addition of add-ons to the Internet e-commerce flow. Worked with the team to implement the idea, which resulted in a 50% attach rate, compared to 20% in other channels.

Toronto, On, Canada

- Led the launch of Odyssey to over 500 sales representatives. Worked with various teams, including training, channel enablement, channel care, and sales leadership to ensure a smooth launch. - Led the creation of a channel support team to provide live support to our external sales team. Scope of my involvement included, business case development, providing updates and securing sign-off from leadership on various stages, defining scope of the team, and developing training documentation for them. - Responsible for VP level monthly updates and bi-weekly director calls for our team. This required being informed and staying up to date on both my projects but all those within my Manager team. - Identified and received approval from leadership to get development priority on resolving issues in the main qualification tool the sales team uses to check Internet eligibility of customers. Worked with the team to develop solutions that led to an increase in the reliability of the tool from 50% to 97%.

Toronto, Ontario, Canada

- 1st Rotation: Marketing Communications Specialist (Direct Marketing and Special Projects Team)- 2nd Rotation: Customer Acquisition (MTS)- 3rd Rotation: Go-To-Market (Small Business Solutions) - National FedEx Day Competition (Winner)

Toronto, Canada Area

The Digital Media Zone (DMZ) at Ryerson University is Canada's largest incubators and multi-disciplinary co-working spaces for entrepreneurs. In this hub of innovation, collaboration and commercialization, emerging startups fast-track their product launches and grow their companies by connecting with mentors, customers and each other.

Toronto, Canada Area

Out On Bay Street facilitates the professional development of Lesbian, Gay, Bisexual, Transgender, Queer & Ally (LGBTQA) students as they transition from school to career in order to build a national network within the LGBTQA community.As the Competition Associate, I oversee the logistics and planning of the three case competitions during the Out on Bay Street Annual Conference. My tasks include working with corporate partners, writing and developing case material, and responding to enquiries from participants.

Toronto, Canada Area

As a result of my excellent performance as a Student Support Specialist with the Ryerson University Student Services, I was asked to come back as a Peer Learning Strategist. Within this position, I mentored nine students, ranging from first to fourth year, who were experiencing academic issues. As a mentor, I used a variety of learning strategies and techniques, which would my mentees to accomplish their academic goals. Some of these learning strategies included, time management tactics, and effective note taking.Through my recommendations, 90% of the students were able to achieve their academic goals.

Toronto, Canada Area

As a summer student with the Convocation and Awards Department at Ryerson University, I was given the opportunity to assist the department with their marketing strategies. Many Ryerson students are unaware of the awards available at the university. Therefore, I created a marketing plan that utilized social media, on-campus groups (course unions and student groups), email databases, in order to increase the awareness level of these awards. Along with developing a marketing plan, I also assisted in the logistics and execution of the Spring 2013 Convocation. During convocation, I was responsible for marshalling graduates and ensured everything ran on-time. I also updated an existing awards administration manual to include recent new policies as well as other information that would be of use for University wide Departments.

Toronto, Canada Area

As an Student Support Specialist, my primary tasks was to provide administrative support to the Ted Rogers School of Management's Student Services. This included answering questions about the programs at the Ted Rogers School of Management, and the services Ryerson University provides. I also was in charge of designing marketing promotions for the centre, such as posters advertising the services, and brochures. Software I used included Adobe Photoshop and Microsoft Publisher.Outside of this role, I also counselled students and provided time management and proper study tactics, which assisted in improvements in their overall grades.

Toronto, Canada Area

• Assisted in the development and running of language school orientation programs that helped foster teamwork and allowed students to interact and get to know one another • Ensured 100% accuracy in visitors accounts balanced, and corrected all issues when they appeared• Recognized in the first week for problem solving skills and ability to deal with irate customers.• Confident team player with a sense of responsibility, and able to handle multiple customers requests on a timely and skillful manner.

Toronto, Canada Area

• Created a marketing strategy that resulted in an increase in student involvement of 20% nationally and met and exceeded all objectives set by Corporate Management.• Led the promotion of CIBC Run for the Cure to CIBC Interns through weekly emails and through a presentation to over 100 interns & executives. 90% of interns agreed to participate.• Reported directly to Vice President of National Sponsorship & Director of Cause Sponsorship• Recognized for teamwork capabilities and willingness to volunteer at several CIBC organized events• Contract extended into the autumn and winter 2011 and early 2012 to work on Chinese New Year sponsorship activities.

Orangeville, Ontario

• Hired through a reference made by a happy customer of Peterborough and the Kawartha Tourism Information Centre• Received 100% satisfaction on customer services and recognized on numerous occasions for going above and beyond what was asked• Ensured each customer enquiry was responded to within 24hours• Assisted in organizing a successful four day Equine Competition, which attracted participants and patrons from all over Ontario, including members from the Government of Ontario• Represented the Hills of Headwaters Tourism Association at regional tourism meeting where I voiced the associations concerns over variety of issues as well as provided updates on events that were going on within the associations region.

Peterborough, Ontario

• Hired to assess the current accessibility standards of local tourism related companies in the region. Prepared a report detailing recommended improvements which was endorsed and circulated to companies by the Tourism Commission.• Promoted the Kawartha region to tourists and arranged travel packages• Worked in the gift shop, processing credit/debit cards, handling cash and gift-card transactions, as well as opening and closing the register.

Mansfield, Ontario, Canada

I was hired to instruct people of varies skill level from beginners to advanced. Lessons were typically taught in groups of 5-20 people, ranging in age of 2 years to 50 years, and in several cases I instructed those with disabilities. As a result, I had to constantly adapt my teaching style based on the age and ability of the student. Overall, I received 100% customer satisfaction, with many requests for private lessons.Website: www.mansfieldskiclub.com

Toronto, Canada Area

Hired to provide assistance to several departments that include marketing, operations and sales. Within this position I managed a variety of databases on excel, using applications such as LOOKUP. I also assisted in the development and editing of their annual travel publications, which included providing input for content change.www.gadventure.com

Bachelor Of Commerce (B.Com.) Honours, Marketing

Tourism & Travel Diploma