Geoff Mann

Geoff Mann Email and Phone Number

Senior UX Writer @ Monks Technology Services
Ann Arbor, MI, US
Geoff Mann's Location
Ann Arbor, Michigan, United States, United States
Geoff Mann's Contact Details

Geoff Mann personal email

n/a
About Geoff Mann

I craft digital experiences though the lens of language. As a tech-savvy content designer, technical writer, and UX generalist, I draw from two decades of success in enterprise and consumer software to design impactful products, frameworks, and information that add value to businesses and help people accomplish goals.Visit my portfolio at uxTechWriter.com.

Geoff Mann's Current Company Details
Monks Technology Services

Monks Technology Services

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Senior UX Writer
Ann Arbor, MI, US
Website:
monkstechservices.com
Employees:
251
Geoff Mann Work Experience Details
  • Monks Technology Services
    Senior Ux Writer
    Monks Technology Services
    Ann Arbor, Mi, Us
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  • Media Monks
    Senior Ux Writer
    Media Monks Sep 2024 - Present
    Embedded With Google
    Auditing digital journeys to align terminology and experiences across products.
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  • Wordsense Content Services, Llc
    Principal Ux Tech Writer
    Wordsense Content Services, Llc Oct 2023 - Present
    Designing impactful, scalable software documentation, digital flows, digital interface messaging, and design systems.Impact: deflecting support calls, decreasing issue resolution times, improving customer sentiment, converting prospective customers, aligning contributors, and creating efficiencies.Assets: content and messaging strategies, documentation plans, content frameworks, style guides, help centers, knowledge bases, taxonomies, video scripts, screencasts, journey maps, personas, contributor alignment documents, and more.
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  • Meta
    Senior Content Designer
    Meta Apr 2022 - Jul 2023
    Designed simple, straightforward, and human experiences through the lens of language with cross-functional teams, and helped create and improve frameworks, guidelines, and terminology for distributed enterprise product and design teams.Impact: improved policy compliance rates, increased compliance data accuracy, deflected HR support cases, facilitated cross-functional communication during project road mapping sessions, supported and unblocked peers in group critique sessions, and ensured shipped content met Meta's high standards for quality.
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  • Wordsense Content Services, Llc
    Principal Ux Tech Writer
    Wordsense Content Services, Llc Apr 2016 - Mar 2022
    Ann Arbor, Mi
    Helped organizations design and produce engaging, impactful experiences in digital products and information places, from in-product journeys and knowledge bases to scalable frameworks and guidelines.Impact: deflected support calls, resolved support tickets faster, increased conversions, improved customer sentiment, created internal efficiencies, aligned internal stakeholders, and increased the value of intellectual property.Produced and improved help centers, knowledge bases, UI flows, microcopy, long-form and short-form software documentation, style guidelines, and templates for SaaS, mobile, and desktop products. Partnered with enterprises of all sizes ($3–250M revenue) in a range of industries, including health/fitness (Carb Manager, Redmond, WA), video production (NewBlue, San Diego, CA), trades (ServiceTitan, Glendale, CA), fintech (Talus Pay, Dallas, TX), and more.
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  • Thomson Reuters
    Senior Technical Writer / Ux Generalist
    Thomson Reuters Jul 2002 - Apr 2016
    Ann Arbor, Mi
    Leader on 19-person technical communication team who helped produced knowledge bases / help centers (24,000 pages w/ 9.3M page views in 2014), frameworks for scalable and reusable multi-output content, style guides, taxonomies, metadata schemas, indexes, UI messaging, reference guides, training guides and videos, and more for external and internal users of industry leading desktop and cloud-based software suites ($1.5B revenue in 2016) for tax and accounting professionals.Impact: improved customers' in-product experiences and overall sentiment, deflected support tickets, reduced support calls, increased the value of the business's intellectual property, improved the integrity of content, improved editorial and review processes, created authoring efficiencies among content contributors, inspired colleagues to embrace UX design principles, and more.
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  • Worldxchange Communications
    Senior Technical Analyst
    Worldxchange Communications Sep 2000 - Jun 2001
    San Diego, Ca
    Analyzed workflows and developed resources for internal audiences in international communications services (~70M revenue), including internal training documents, procedures, reference sheets, flow charts, and slide presentations.Impact: improved stakeholders' workflows and created process efficiencies.
  • Arizona Daily Sun
    Contributing Writer
    Arizona Daily Sun Nov 1998 - May 1999
    Flagstaff, Arizona
    Wrote ~25 short-form and long-form music articles for Flare, the Arizona Daily Sun’s weekly entertainment section (circulating 12,000+).

Geoff Mann Skills

Leadership Collaborative Problem Solving Sketch App Adobe Acrobat Content Management Wireframing Google Suite User Experience Robohelp Ap Stylebook Usability Testing Interaction Design Heuristic Evaluation Experience Design Software Documentation Process Improvement Cascade Server Web Cms Mla Style Technical Writing Task Analysis Creative Writing Usability Information Design Html Technical Documentation Microsoft Office Content Strategy Axure Rp Taxonomy Captivate Optimalsort Zendesk Guide Microcopy Editing Snagit Time Management Indexing Chicago Manual Of Style Google Analytics Technical Communication Metadata Apa Style Css Content Development Information Architecture Design Structured Authoring Project Management Research Online Help Content Management Systems Copywriting Search Engine Optimization User Experience Design Content Design Dublin Core Metadata Initiative

Geoff Mann Education Details

Frequently Asked Questions about Geoff Mann

What company does Geoff Mann work for?

Geoff Mann works for Monks Technology Services

What is Geoff Mann's role at the current company?

Geoff Mann's current role is Senior UX Writer.

What is Geoff Mann's email address?

Geoff Mann's email address is ge****@****ers.com

What schools did Geoff Mann attend?

Geoff Mann attended Wayne State University, Northern Arizona University.

What skills is Geoff Mann known for?

Geoff Mann has skills like Leadership, Collaborative Problem Solving, Sketch App, Adobe Acrobat, Content Management, Wireframing, Google Suite, User Experience, Robohelp, Ap Stylebook, Usability Testing, Interaction Design.

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