Geoff Mann Email & Phone Number

Ann Arbor, Mi, Us

Embedded With Google

Auditing digital journeys to align terminology and experiences across products.

Designing impactful, scalable software documentation, digital flows, digital interface messaging, and design systems.Impact: deflecting support calls, decreasing issue resolution times, improving customer sentiment, converting prospective customers, aligning contributors, and creating efficiencies.Assets: content and messaging strategies, documentation plans, content frameworks, style guides, help centers, knowledge bases, taxonomies, video scripts, screencasts, journey maps, personas, contributor alignment documents, and more.

Designed simple, straightforward, and human experiences through the lens of language with cross-functional teams, and helped create and improve frameworks, guidelines, and terminology for distributed enterprise product and design teams.Impact: improved policy compliance rates, increased compliance data accuracy, deflected HR support cases, facilitated cross-functional communication during project road mapping sessions, supported and unblocked peers in group critique sessions, and ensured shipped content met Meta's high standards for quality.

Ann Arbor, Mi

Helped organizations design and produce engaging, impactful experiences in digital products and information places, from in-product journeys and knowledge bases to scalable frameworks and guidelines.Impact: deflected support calls, resolved support tickets faster, increased conversions, improved customer sentiment, created internal efficiencies, aligned internal stakeholders, and increased the value of intellectual property.Produced and improved help centers, knowledge bases, UI flows, microcopy, long-form and short-form software documentation, style guidelines, and templates for SaaS, mobile, and desktop products. Partnered with enterprises of all sizes ($3–250M revenue) in a range of industries, including health/fitness (Carb Manager, Redmond, WA), video production (NewBlue, San Diego, CA), trades (ServiceTitan, Glendale, CA), fintech (Talus Pay, Dallas, TX), and more.

Ann Arbor, Mi

Leader on 19-person technical communication team who helped produced knowledge bases / help centers (24,000 pages w/ 9.3M page views in 2014), frameworks for scalable and reusable multi-output content, style guides, taxonomies, metadata schemas, indexes, UI messaging, reference guides, training guides and videos, and more for external and internal users of industry leading desktop and cloud-based software suites ($1.5B revenue in 2016) for tax and accounting professionals.Impact: improved customers' in-product experiences and overall sentiment, deflected support tickets, reduced support calls, increased the value of the business's intellectual property, improved the integrity of content, improved editorial and review processes, created authoring efficiencies among content contributors, inspired colleagues to embrace UX design principles, and more.

San Diego, Ca

Analyzed workflows and developed resources for internal audiences in international communications services (~70M revenue), including internal training documents, procedures, reference sheets, flow charts, and slide presentations.Impact: improved stakeholders' workflows and created process efficiencies.

Flagstaff, Arizona

Wrote ~25 short-form and long-form music articles for Flare, the Arizona Daily Sun’s weekly entertainment section (circulating 12,000+).

Master Of Library And Information Science (Mlis)

Bachelor Of Science, Public Relations, English