Geoffrey Charland

Geoffrey Charland Email and Phone Number

Contact Center Management Professional | Proven Success Building Teams to Generate Revenue & Achieve Operational Excellence @ Catholic Health
Geoffrey Charland's Location
Buffalo, New York, United States, United States
Geoffrey Charland's Contact Details

Geoffrey Charland work email

Geoffrey Charland personal email

About Geoffrey Charland

Fostering relationships | Developing a consistent sales culture | Striving for a best-in-class experience Extensive experience in sales management, contact center operations management, project management, as well as supporting large teams. I thrive in an environment that empowers me to utilize my innovative leadership skills and change management skills. I have a passion for building strong, lasting relationships within an organization, and have managed many core business functions including: recruiting, supervising, directing, and guiding sales teams in the fulfillment of goals that lead to high volume sales.I have an outstanding record of success in developing sales strategies and solutions that generate both revenue and growth. I am eager to advance in my career to a senior level manager/director role to demonstrate many of my acquired skills and to continue to learn from other dynamic industry leaders.

Geoffrey Charland's Current Company Details
Catholic Health

Catholic Health

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Contact Center Management Professional | Proven Success Building Teams to Generate Revenue & Achieve Operational Excellence
Geoffrey Charland Work Experience Details
  • Catholic Health
    Director Of Patient Experience Contact Center
    Catholic Health Jul 2024 - Present
    Buffalo, Ny, Us
  • Catholic Health
    Manager Contact Center Operations
    Catholic Health Feb 2022 - Aug 2024
    Buffalo, Ny, Us
  • Hsbc
    Sales Manager, Contact Center
    Hsbc Jan 2009 - Feb 2022
    - Serve as subject matter expert and communicate with senior management, marketing and global service centers to design, develop and implement specific sales strategies.- Develop and execute strategic contests and promotions to increase sales and service objectives.- Conduct analytical reporting to determine potential profitability and return on investment (ROI) of various sales initiatives.- Analysis and tracking of global service centers incentive budget to ensure incentive plan deliverables are met.
  • Hsbc
    Sales Team Manager, Outbound Sales
    Hsbc Jun 2007 - Jan 2009
    - Provide feedback to analytical and marketing groups to develop successful outbound campaigns.- Develop staffing models, capacity plans and procedures to refine operational processes.
  • Hsbc
    Sales Unit Manager, Inbound Sales
    Hsbc Sep 2005 - Jul 2007
    - Initiate efforts to improve productivity, quality, sales and communication within team.- Handle and resolve escalated customer inquires with prompt resolution.

Geoffrey Charland Skills

Sales Marketing Customer Service Strategy Management Analysis Banking Marketing Strategy Time Management Sales Management Project Management Leadership Process Improvement Budgets Coaching Sales Presentations Microsoft Office Analytical Skills Team Leadership Team Building Microsoft Excel Strategic Planning Training Financial Services

Geoffrey Charland Education Details

  • Medaille University
    Medaille University
    Sports Management

Frequently Asked Questions about Geoffrey Charland

What company does Geoffrey Charland work for?

Geoffrey Charland works for Catholic Health

What is Geoffrey Charland's role at the current company?

Geoffrey Charland's current role is Contact Center Management Professional | Proven Success Building Teams to Generate Revenue & Achieve Operational Excellence.

What is Geoffrey Charland's email address?

Geoffrey Charland's email address is gc****@****hoo.com

What schools did Geoffrey Charland attend?

Geoffrey Charland attended Medaille University.

What skills is Geoffrey Charland known for?

Geoffrey Charland has skills like Sales, Marketing, Customer Service, Strategy, Management, Analysis, Banking, Marketing Strategy, Time Management, Sales Management, Project Management, Leadership.

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