Geoffrey Charland Email and Phone Number
Geoffrey Charland work email
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Geoffrey Charland personal email
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Fostering relationships | Developing a consistent sales culture | Striving for a best-in-class experience Extensive experience in sales management, contact center operations management, project management, as well as supporting large teams. I thrive in an environment that empowers me to utilize my innovative leadership skills and change management skills. I have a passion for building strong, lasting relationships within an organization, and have managed many core business functions including: recruiting, supervising, directing, and guiding sales teams in the fulfillment of goals that lead to high volume sales.I have an outstanding record of success in developing sales strategies and solutions that generate both revenue and growth. I am eager to advance in my career to a senior level manager/director role to demonstrate many of my acquired skills and to continue to learn from other dynamic industry leaders.
Catholic Health
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Director Of Patient Experience Contact CenterCatholic Health Jul 2024 - PresentBuffalo, Ny, Us -
Manager Contact Center OperationsCatholic Health Feb 2022 - Aug 2024Buffalo, Ny, Us -
Sales Manager, Contact CenterHsbc Jan 2009 - Feb 2022- Serve as subject matter expert and communicate with senior management, marketing and global service centers to design, develop and implement specific sales strategies.- Develop and execute strategic contests and promotions to increase sales and service objectives.- Conduct analytical reporting to determine potential profitability and return on investment (ROI) of various sales initiatives.- Analysis and tracking of global service centers incentive budget to ensure incentive plan deliverables are met.
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Sales Team Manager, Outbound SalesHsbc Jun 2007 - Jan 2009- Provide feedback to analytical and marketing groups to develop successful outbound campaigns.- Develop staffing models, capacity plans and procedures to refine operational processes.
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Sales Unit Manager, Inbound SalesHsbc Sep 2005 - Jul 2007- Initiate efforts to improve productivity, quality, sales and communication within team.- Handle and resolve escalated customer inquires with prompt resolution.
Geoffrey Charland Skills
Geoffrey Charland Education Details
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Medaille UniversitySports Management
Frequently Asked Questions about Geoffrey Charland
What company does Geoffrey Charland work for?
Geoffrey Charland works for Catholic Health
What is Geoffrey Charland's role at the current company?
Geoffrey Charland's current role is Contact Center Management Professional | Proven Success Building Teams to Generate Revenue & Achieve Operational Excellence.
What is Geoffrey Charland's email address?
Geoffrey Charland's email address is gc****@****hoo.com
What schools did Geoffrey Charland attend?
Geoffrey Charland attended Medaille University.
What skills is Geoffrey Charland known for?
Geoffrey Charland has skills like Sales, Marketing, Customer Service, Strategy, Management, Analysis, Banking, Marketing Strategy, Time Management, Sales Management, Project Management, Leadership.
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