- Oversaw and directed a team of 27 employees across three distinct departments, ensuring seamless coordination and collaboration.- Led daily sales meetings to review performance targets, address key operational challenges, and align strategies with the sales team.- Facilitated weekly aftersales meetings to implement Mercedes-Benz Belux's MS360 system and new operational workflows, driving efficiency and improved customer service.- Managed the Profit & Loss (P&L) for SMC Wemmel… Show more - Oversaw and directed a team of 27 employees across three distinct departments, ensuring seamless coordination and collaboration.- Led daily sales meetings to review performance targets, address key operational challenges, and align strategies with the sales team.- Facilitated weekly aftersales meetings to implement Mercedes-Benz Belux's MS360 system and new operational workflows, driving efficiency and improved customer service.- Managed the Profit & Loss (P&L) for SMC Wemmel, optimizing financial performance and driving sustainable profitability.- Developed and implemented strategic plans to meet sales and service targets, enhancing overall site performance and customer satisfaction.- Led initiatives to enhance customer experience, resulting in higher customer loyalty and repeat business.- Conducted performance reviews, coaching, and mentoring to foster professional growth and improve team productivity. Show less

Star Mobility Center Wemmel - Formerly know as Mercedes-Benz Wemmel

- Responsibility of the SDA branch at CandyHoover group- Business development in The Netherlands - Putting up sales forecast and strategy for own customers- Monthly visits of customers for sales, training and relationship building- Strategic selection of products and brand for each customer - Reviving the company’s ‘forgotten accounts’- Training of sales interns

Started as Sales Merchandiser via Hamilton Bright- Sales of brown goods and accessories- Managing and solving conflicts with clients- Daily follow-up of results and taking immediate action where needed- Keeping an eye on the competition- Regular based visits to partners- Introduction of new product ranges- Training of salespersonnel and promotors- Managing and developing multiple budgets

Following the job as business lounge host. During my studies. - Greet, register and assign rooms to hotel guests- Managing records of room availability and guests’ accounts- Compute bills, collect payments, and make changes for guests- Answer enquiries regarding hotel services, both online and offline- Provide information about services available in the community- Respond to guests’ complaints

- Department of corporate communications- Contact journalists for test & reviews of the newest products- Launch coordination of the first Philips Facebook page- Follow Tweets about Philips (questions, complaints, contests,...) and respond to them- Coordination of Twitter-campaign, press event and internal events for personnel- Translation of press releases in English, French and Dutch

Started as bartender at the airport.- Coordination of the business lounge at Brussels Airport- Assisting passengers: information, reservations and procuring accurate solutions- Follow-up of the frequent flyer programme- Connecting the staff towards all the requirements for the business lounge