Geoffrey Eichhorn Email & Phone Number

Manchester Nh

As Director of Training & Development at one of the nation's largest cooperatives, I oversee the eLearning components of 9 different divisions, as well as the instructor-led training with 5 divisions. Responsibilities include:- Overseeing Instructor-Led Training team and the development of all field trainings and virtual trainings, as well as the online learning team and eLearning trainings- Overseeing training development team, including the development of online training, webinar trainings and all aspects of multi-media training- Coordinating educational aspect of member conventions - Developing and nurturing relationships with outside training departments and leaders- Leading the department through key initiatives and programsResponsibilities as a Trainer/Facilitator include:- Facilitating instructor-led field classes (in-person and virtual) - Designing and facilitating engaging and successful multi-day training events for retail sales professionals, managers, and business owners- Coordinating and conducting follow-up calls and webinars for field class attendees - Writing, developing, and presenting numerous “Education Day” courses at conventions twice yearly- Facilitating Train-the-Trainer classes with field trainers, as necessary Responsibility as an Instructional Designer and project leader included:- Developing the instructional design and materials for numerous one-day field courses, and multi-day courses- Developing the instructional design for the OnLine University courses for multiple divisions within CCA Global- Writing, developing, and editing video content for online courses

Chicago, Illinois, United States

In this position, I was responsible for producing over $35,000,000 in revenue with over 50 employees servicing 700 schools. Promoted within the business to Chicago South District Manager, directing and coordinating sales operations and staff training & development for the company’s largest district.- Built sales of the core fundraising program and the supplemental educational fundraising programs; implementing expansion of new accounts and territories, resulting in over $35,000,000 annual revenue- Successfully built year-over-year revenue growth in key new fundraising initiatives within the district- Wrote introductory and follow-up training programs for the brochure fundraising division; worked closely with the leaders of this division for effective company-wide roll out of the training programs- Worked closely with other key departments, including Marketing, Merchandising and Distribution, to develop cost-effect, high impact company-wide training programs- Directed recruiting, training and development of over 50 district employees- Certified Trainer in Food Service Sanitation by the State of Illinois Department of Public Health

Fort Worth, Texas, United States

Recruited into position from field management. Utilized broad range of experience in the management and training of retail functions, including sales, store operations, product knowledge, visual merchandising and human resources.- Designed and developed Train-The-Trainer seminars to prepare 38 Training Store Managers (TSMs) to train new field managers; Developed 12-Day and 4-Day training programs for new store managers- Developed training programs and training videos for all stores, as well as facilitated training seminars to field personnel and corporate office personnel- Co-produced training videos and facilitation guides, including New Associate Orientation program, Selling Skills, Private Label Credit Card program, Loss Prevention, and Conducting a Performance Appraisal - Worked closely with Director of Human Resources in Canada to implement the same training programs for Bombay Canada stores- Certified as Master Trainer for MOHR Retail Learning Systems’ RMS III (Retail Management Skills), as well as Pritchett & Associates’ Business As Unusual (change management) programs