Support adoption of Knowledge Centered Support (KCS)throughout Procurement LOBMaintain and continuously improve KCS ProcessDevelop training material for KM roles and support framework Roll out latest KCS methodology updatesCollaborate and contribute to centralized KCS CoE across LOBsInnovative and strategize existing KCS programImprove, maintain, and create sustainable content healthAnalyze datasets to make necessary decisions based in data feed back and trends

Brand ambassador for SAP Internship Experience (SAP iXp).Participate in digital and in-person events to bring knowledge of the iXp program to prospective students and recent graduates.Assist participating hiring managers and interns with the SAP iXp virtual programs and those in the Pittsburgh office.Participate in various iXp events including “I Am Remarkable” which allows iXp interns to learn about self-advocating, networking, and personal development.

Provide direct technical assistance of business critical issues to customers. Own and manage critical and time sensitive issue via a ticketing system. Create internal/external content for SAP Community and internal knowledgebases. Collaborate with cross-functional and global teams. Liaise with Product Engineering to identify, prioritize, and resolve reported issues. Ensure emergency/business critical situations are resolved in a timely and professional manner. Demonstrate high level of expertise with Supplier Risk, SLP, and additional product functionality.

Contribute to SAP Ariba by finding simple solutions to complex issues, and demonstrate ability and motivation to lacquire new/additional responsibilities outside of my current positionParticipate in SAP Ariba Possibilities Program to connect with other SAP Catalysts in order to connect on a personal and professional level, while also providing support and guidance on each other’s innovation ideas and career aspirations.

Provide Supplier Risk (SR) and Supplier Lifecycle Management and Performance (SLP) support in a timely and professional manner.Support and actively assist customer issues. Work to support and enhance processes in tangent with Engineering Team and Project Managers for Supplier Risk Management. Collaborate with diverse individuals and teams across the globe to provide solutions for Sourcing and SLP related issues.Create and introduce support and service request metrics platform. Present support and service request metrics on a monthly basis to support management and Product Managers.Assist in assigning customer issues in a balanced manner. Participate/Lead Scrubs for SLP, SRM, and Sourcing issues.Create, facilitate, provide Knowledge Transfer Sessions covering various Supplier Risk topics.Gain knowledge of SAP Ariba Sourcing environment and technologies.

Own multiple features from idea conception until Release Readiness hand-off.Led creation and implementation of Supplier Risk’s first internal and external APIs.Use AGILE methodology to collaborate, design, and track timelines associated with features.Attend/Lead multiple scums, defect triage meetings, and retrospectives.Work with Engineering Team, Customer Support, and Produce Management Teams in tangent to enhance and resolve known issues via both current and planned features. Collaborate with diverse individuals with all levels of experience within SAP from across the globe.Gain knowledge of Product Management and AGILE methodology processes, environment, and technologies.

BGNWritten journalist covering Pittsburgh Riverhounds SC including: post game recaps, breaking news, and individual player pieces.

Co-Host weekly episodes of League One Fun Show podcast.Create, share, and update content for the podcast and associated social media account.Record and organize weekly content and interviews of respective teams, coaches, and players in USL League One

Developed enhancements and corrected defects for multiple applications. Worked with groups as well an individually on projects.Led migration of an enterprise application to platform.

Assisted 1 to 2 first year/ transfer student(s) to become acclimated to California University of Pennsylvania. Answered any questions the student(s) had to the best of my ability, as well as gave advice and insight on issues such as housing, campus layout, and academic issues.Checked in and provided support to the student(s) at least once a week throughout their first year on campus, as well as anytime an issue or concern arose.

Assisted students with concepts and homework in Remedial Math, College Algebra, Java I & II, Database Management, and Global Ethics

Provided application and functional support for SAP Ariba application. Provided timely and accurate customer service with professionalism.Participated in an interactive training workshop for incoming sales representatives.Developed a system for the creation of a Knowledge Centered Support Application.

Delivered friendly and professional customer serviceHandled large amounts of cash and perform accounting duties at the end of shiftHandled between 200 and 250 customers per shiftHeld an interim Team Lead position

Provided technical procurement support for customers. Acquired SAP Procurement software knowledge. Worked with teams and individually to solve procurement software issues.Delivered friendly, timely, and accurate customer service.

Was responsible for help desk issuesGained knowledge of Mac Operating systems Performed day to day maintenance with a professional attitude