Geoffrey Francis Email and Phone Number
Geoffrey Francis work email
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Geoffrey Francis personal email
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Geoffrey is a proven leader with experience in the construction, forestry, and mining equipment industry with large multi-national companies, smaller organizations, and their customers. He understands business process improvement related to Aftermarket (Customer / Technical Support), Quality, Manufacturing, Product Development/Improvement, and New Business Development. Experienced working with advanced technologies including electrification and autonomy. Extensive experience working directly with the owners of construction equipment dealership groups and their senior managers growing businesses profitably and improving customer experience.
Ideate Consulting Group Llc
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Principal ConsultantIdeate Consulting Group Llc Feb 2019 - PresentConsultant, Trainer, and Coach helping Equipment Dealers, Manufacturers and others improve performance long-term in the areas of Customer Support, Aftermarket and Service Marketing, assisting organizations to transition product support from a cost center to a profit center.• Helping organizations eliminate silos between sales and customer support to provide unified solutions for customers• Create customer-centric value propositions to improve customer retention for manufacturers, dealers, and customers
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Global Manager, Problem ResolutionJohn Deere Apr 2016 - Feb 2019Moline, Il, UsManagement of the global problem resolution process for the Construction and Forestry division ($11.2B) of John Deere. The geography includes nine factories and dealerships on five continents in support of customers. Worked to exceed quality, customer experience, and sales goals.• Successfully developed and implemented Business Process Improvement projects globally to reduce costs, increase capacity, and reduce cycle-time.• Reduced problem resolution time for critical customer issues by 43% during the last year through implementing new processes and employee development -
Global Manager, Technical Support - ForestryJohn Deere May 2014 - Apr 2016Moline, Il, UsManaged the global product support operations for Forestry products, including Skidders, Wheeled Feller-Bunchers, Tracked Feller-Bunchers, Wheeled Harvesters, Forwarders, and Knuckle Boom Log Loaders produced at multiple factories globally.• Successfully launched multiple product lines in less than 12 months while growing market share• Managed and mentored a global organization providing technical support for all forestry products• Implemented analytics to identify emerging product issues and initiate product improvement efforts within seven days to improve customer experience
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Territory Customer Support ManagerJohn Deere Oct 2004 - May 2014Moline, Il, UsAs Territory Customer Support Manager, I worked very closely with equipment dealers in the western half of the United States to improve and maintain many aspects of their business. Insured dealers were meeting corporate expectations and the expectations of end customers. Managed the largest territory in North America,• 13.9% average annual growth rate (Mature markets with 40-70% market share) and similar increases in profitability during the time leading north-central John Deere construction equipment dealers• Provided guidance and leadership for dealer infrastructure development, technician development, headcount planning, training needs of the organizations and parts stocking
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Various Engineering & Supervision RolesJohn Deere Feb 1999 - Oct 2004Moline, Il, UsFocused on industrial, manufacturing, and process engineering. Lead efforts to improve processes related to construction equipment fabrication and liaison to design teams focus on improvements for manufacturability.• Implemented multiple lean manufacturing projects leading to >21% gain in productivity for fabrication operations• Developed concepts, prepared proposals and implemented projects for advanced manufacturing equipment and production lines that resulted in increased production from 28 to 42 units/day• Improved laser and plasma cutting equipment utilization from 65% to 85-90%• Provide work direction to 163 wage employees on three shifts and associated shift-supervisors across multiple departments
Geoffrey Francis Skills
Geoffrey Francis Education Details
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Iowa State UniversityManufacturing Engineering / Industrial Technology -
John Pappajohn Entrepreneurial Center At The University Of IowaEntrepreneurial And Small Business Operations & Lean Development
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University Of Kentucky College Of EngineeringLean Manufacturing
Frequently Asked Questions about Geoffrey Francis
What company does Geoffrey Francis work for?
Geoffrey Francis works for Ideate Consulting Group Llc
What is Geoffrey Francis's role at the current company?
Geoffrey Francis's current role is Helping Manufacturers, Dealers, and other clients improve Aftermarket, Customer Support, and products. I also assist with insight and strategy related to the Industrial Equipment Industry..
What is Geoffrey Francis's email address?
Geoffrey Francis's email address is fr****@****ere.com
What is Geoffrey Francis's direct phone number?
Geoffrey Francis's direct phone number is (217)-787*****
What schools did Geoffrey Francis attend?
Geoffrey Francis attended Iowa State University, John Pappajohn Entrepreneurial Center At The University Of Iowa, University Of Kentucky College Of Engineering.
What are some of Geoffrey Francis's interests?
Geoffrey Francis has interest in Children, Civil Rights And Social Action, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.
What skills is Geoffrey Francis known for?
Geoffrey Francis has skills like Continuous Improvement, Process Improvement, Project Management, Production Planning, Project Planning, Customer Engagement, Customer Support, Supplier Negotiation, Strategic Negotiations, Manufacturing, Lean Manufacturing, Heavy Equipment.
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