Geoffrey Murphy Email and Phone Number

Credit card fraud recovery investigator. Process and investigate claims of credit card fraud in attempt to ascertain the presence of fraud and take requisite action to balance claims.Created and implemented process improvement to ensure accurate reporting of claims from member-facing employees. Additional duties include reviewing cases of dispute to fraud, serving as a subject matter expert, leading training, mentoring new investigators and providing shadow sessions.

Provide direct support to members experiencing issues, specifically pertaining to fraud. Provide direct assistance through troubleshooting, filing claims, detecting and deterring anomalous activity, and providing resources to protect the account and member funds. Actions taken saved NFCU & Members in excess of $165,000 in potential dollar loss.Provide advanced assistance to members experiencing digital issues, specifically with online banking of the NFCU mobile application.

Promoted to MSR level II shortly after beginning with NFCU. Provide direct support to members, addressing an assortment of member questions and concerns. Provide direct assistance through troubleshooting, detecting and deterring anomalous activity, and providing resources and education for members to follow self-service steps. Provide assistance to members experiencing digital issues, specifically with online banking of the NFCU mobile application.

Provide personal consultations and lessons in addition to facilitating clinics and practices. Provide insight and leadership within the organization as it grows. Established a development curriculum for off-season training and coach a high school summer baseball team.

Complete time-sensitive work in a competitive environment. Extensive experience with Excel in using and creating formulas, collecting and collating data, maintaining databases, using macros and interpreting large data sets. Manage and coach 20 hitters and work to best serve and develop their skills and abilities. Work autonomously as an evaluator, recruiting coordinator, hitting coach, and assist with camp coordination. Travel extensively and balance a litany of tasks including evaluating talent, organizing recruiting effors, recruiting prospective athletes to VMI, complete compliance and recruiting paperwork.

Complete time-sensitive work in a competitive environment. Extensive experience with Excel in using and creating formulas, collecting and collating data, maintaining databases, using macros and interpreting large data sets. Work autonomously as an evaluator, recruiting coordinator, pitching coach, and with field maintenance. Travel extensively to evaluate and recruit talent, organize recruiting efforts, create and maintain relationships with potential prospective athletes. Spearheaded clerical work for the coaching staff.