• Ensure relevant software, services and equipment are available to the client in line with the service agreement.• Monitor servers and maintain backups.• Manage user accounts and permissions through active directory.• Disaster recovery and procedures of core systems as required.• Respond to support requests - and within reasonable time , in any case.• Maintain network security through setup of firewalls and other measures as required.• Maintain good communication with the client at all times

(1) Assist in the formulation of strategies to build a lasting digital connection with consumers(2) Plan and monitor the ongoing company presence on social media (Twitter, Instagram,Facebook etc.)(3) Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness.(4) Be actively involved in SEO efforts (keyword, image optimization etc.)(5) Prepare online newsletters and promotional emails and organize their distribution through various channels.(6) Provide creative ideas for content marketing and update website(7) Collaborate with designers to improve user experience(8) Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)(9) Acquire insight in online marketing trends and keep strategies up-to-date.(10) Maintain partnerships with media agencies and vendors.

* Operation and Maintenance including; routine servicing and maintenance of IT systems.*Security; anticipate and manage potential risks to the IT systems and all online information and resources through designed policies.*Website Design, Development, and Management; ensuring that ANCHOR website content and performance to ensure accurate and constructive representation of the organization to stakeholders.* Training and capacity building for users in remote sites with basic ICT skills.

(1) Ensure the stable operation of the in-house computer network.(2)Planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.(3) Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required. (4) Design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning servers as necessary.(5) Assist in overseeing the physical security, integrity, and safety of office data and ensure routine backups.(6) Ensure internet is running in all 3 IC sites through day to day contact with ISP's(7) Set up Vsat antennae in 3 IC sites i.e DRC,CAR and Kampala on C- Band technology for 24/7 access of internet.(8) Setup VOIP phones across 3 IC sites DRC,CAR and Kampala to enable cheap and efficient communications over the internet.(9) Configured a site to site VPN across 2 locations to enable users access shared network resources.(10) Setup and configured firewalls e.g Sonic wall TZ210, TZ100 and Cybroam CR 25 wiNG in various IC sites to protect the networks both LAN and Wifi from cyber attacks and configured user access control policies.(11) Set up NAS using Netgear device to enable users through active directory to share,access data and setup incremental backups to run daily in an effort to mitigate data loss.(12) Created domains for easy control of users and computers systems and also promoted redundancy by setting up secondary domains.(13) Setup Quick books on the LAN for easy access by the Finance team and scheduled daily backups.(14) Configured and setup folder redirection on MS 2008 R2 platform for all users in the local domain for easy file access and backup.

Reporting to manager: Tasking in computer repair, maintenance, software sales.