Geoffrey Peytier work email
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Geoffrey Peytier personal email
Every proactive customer contact, should be relevant, generate value and be surprisingly pleasant for ALL stakeholders. It goes without saying that the customer is one of them, but let's not forget the employees who are generating the value!Make your best next contact now and send me a message!
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Leading InspiratorBest Next ContactFlanders, Belgium
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Leading InspiratorBest Next Contact 2018 - Present2800 Mechelen, Motstraat 32Best Next Contact is een nieuw facilitair contact center dat zich specialiseert in proactieve klanten- en prospect contacten. Daarbinnen zijn telesales, afspraakplanning, proactieve customer service, anti churn, retentie en winback de meest gekende disciplines.Outbound zit in ons DNA, andere kanalen worden, daar waar ze versterkend werken voor de opdrachten die we uitvoeren, geïntegreerd.Onze unieke expertise geeft ons de inzichten die nodig zijn om de meest optimale omgeving te creëren waarbinnen commerciële talenten zich verder kunnen en zullen ontplooien, onze inspiratoren (teamleaders) zullen dit proces mee ondersteunen.Op basis van dit alles willen we de benchmark partner worden voor bedrijven die hun klantenbestand willen vergroten en/of loyalty bij bestaande klanten willen boosten. -
ResultantThe House Of Contact Centers Dec 2013 - PresentMechelenThe House of Contact Centers enhances contact center potential value through sharpening & broadening activities, optimization of contact center operations management and development of Service/Product/Profitability Improvement Plans by induction of inspiration, skills and means. The consultants (resultants :-)) of THoCC are all experienced multilingual contact center managers. They can be integrated for set up, consolidation, optimization, outsourcing/offshoring or campaigns.SpecialtiesInterim Management, Operational Management, Consulting, Training, 360 Outbound -
InterimmanagerCallexcell May 2014 - Apr 2018Sint Truiden- Operations Manager: May 2014 - Aug 2015- Project- & Implementation Manager: Aug 2015 - April 2018- Business Development: May 2014 - April 2018 -
District ManagerTelenet Nov 2012 - Dec 2013- Retail -
Manager OutboundTelenet Apr 2010 - Nov 2012The Outbound contact center manager has an end to end responsibility regarding the Telenet Outbound Sales channel. He manages 4internal teams of +/- 40 employees and 5 external partners (120 FTE). The Outbound Sales Manager is responsible for achieving the preset goals of the Telesales outbound channels. The overall objective is to divide it into sub-targets for individual teams to yield maximum results.He searches and implements new processes, pricing agreements, new partners to improve both cost efficiency for Telenet and customer satisfaction in general. In addition, he analyzes and evaluates within the current outbound campaigns usage of promotions, segmentation, targetsetting, quality KPIs, ... in consultation with marketing.The outbound sales manager ensures the optimum use of the "human potential" within the external outbound call centers with as goal the highest quality and maximum outbound results.
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Sales Coördinator Externe Cc OutboundTelenet Apr 2006 - Apr 2010- Optimize communication with the External Callcenters in order to develop a partnership based on a win - win situation.- Support the scripting department to develop scripting used in IB- and OB-campaigns- Organization and improvement of every process or flow between External CC’s-Telenet and vice versa f.e. database delivery and feedback- Guarding correct external use of the customer-based Telenet salesstrategy- Support external teamcoaches => goal: give them every possible tool to get the best out of their telesales agents through workshops, coachings, listening-ins etc...- Evaluate on going campaigns and determine if the sales approach needs finetuning or the campaign needs a completely new approach.
Geoffrey Peytier Skills
Geoffrey Peytier Education Details
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ThoccExpert Class Contact Center Management
Frequently Asked Questions about Geoffrey Peytier
What company does Geoffrey Peytier work for?
Geoffrey Peytier works for Best Next Contact
What is Geoffrey Peytier's role at the current company?
Geoffrey Peytier's current role is Leading Inspirator.
What is Geoffrey Peytier's email address?
Geoffrey Peytier's email address is ge****@****enet.be
What schools did Geoffrey Peytier attend?
Geoffrey Peytier attended Thocc.
What skills is Geoffrey Peytier known for?
Geoffrey Peytier has skills like Contact Centers, Call Center, Outbound Marketing, Offshore Outsourcing, Team Management, Call Centers, B2b, Operations Management, Management, Coaching, People Skills, People Development.
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Geoff Peytier
Antwerp Metropolitan Area1pandora.be
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