Geoffrey Waco Email and Phone Number

Directly oversees The Westin Galleria hotel and mall parking operations, including account performance for financial, guest/patient satisfaction, and client satisfaction objectives.Manages payroll and ensures that controls are in place for scheduling, overtime, tip reporting, and timekeepingWorks with the District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levelsFosters an environment that retains talented associatesRecognizes great performance and provides opportunities for top performers to learn and growConducts regular performance appraisals and provides feedback and coaching for all direct reportsHolds effective associate meetings and ensures that shift huddles happen on every shiftUnderstands what objectives are important to the client and ensures the entire team is focused on exceeding expectationsAssists the district in prioritizing client relationship activities and meets with prospective clientsMaintains relationships with present and past clients to obtain references and leads for new opportunitiesMonitors market for new builds and opportunity to upgrade current servicesIs knowledgeable of the client’s service metrics/measurements and ensures Towne Park is helping to drive resultsMaintains regular meeting rhythms and communication channels with the client and follows through on commitmentsCooperates with senior management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customersPractices preventative safety procedures as set forth by Towne ParkReports all potential high risk areas and safety concerns to the District ManagerEnsures all associates have been adequately trained in safety and loss prevention procedures

(#1 Real Estate Company in the DFW MetroPlex)Present purchase offers to sellers for consideration.Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.Interview clients to determine what kinds of properties they are seeking.Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.Coordinate property closings, overseeing signing of documents and disbursement of funds.Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.Compare a property with similar properties that have recently sold in order to determine its competitive market price.Display commercial, industrial, agricultural, and residential properties to clients and explain their features.Arrange for title searches to determine whether clients have clear property titles.Review plans for new construction with clients, enumerating and recommending available options and features.Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.Advise clients on market conditions, prices, mortgages, legal requirements and related matters.Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings in order to remain knowledgeable about real estate markets.Develop networks of attorneys, mortgage lenders, and contractors to whom clients may be referred.Conduct seminars and training sessions for sales agents in order to improve sales techniques.Locate and appraise undeveloped areas for building sites, based on evaluations of area market conditions.Plan and direct daily operations while focusing on 5 star service delivery

Plan and direct daily operations while focusing on 5 star service delivery Managed all pre-opening activities (e.g. vendor relations, purchasing, equipment, marketing)Led contract negotiations, logistics, and all customer service functions Designed budgeting, expense control, and daily/weekly/month-end reporting Managed dispatch, reservations, settlements, and chauffeur scheduling Account acquisition and retention (Hilton Hotels Corporation, Kimberly Clark, and RBC Wealth Management). Managed Human resources (e.g. recruitment, interview process, training and evaluations) Oversaw all vehicle maintenance, and license/permit compliance

Privately-Held Company; National leader of Hospitality contract services and parking systemsManaged operations for multiple locations including guest services, staff recruitment and development, labor allocation to support service delivery, financial performance and profitability, and new client generation Positively moved the metrics for forecasting, productivity, claims, and customer serviceNegotiated contracts between hotels and parking vendors. Managed profit and loss centers, including damage control and labor costs to meet annual operating budgetsReported claims timely and accurately, while cooperating with the Risk Management department to resolve claims.Performed monthly financial analysis, evaluating financial position and communicating expectations and actions to maximize financial performance Plan for seasonal variances in business to ensure proper staffing levelsManaged payroll and ensured that controls were in place for scheduling, overtime, tip reporting, and timekeeping. Managed worker’s compensation cases, Strict adherence to safety and security procedures and policiesStaff retention rate through fostering team building and individual leadership Key Achievements:Locations ranked number one in Dallas from the Mystery Shop surveys.2007 Towne Park Service Award.

Privately-Held Company; Distributor of Commercial Wireless communications and related equipmentNew Accounts Manager (01/2002 – 09/2004)Managed the qualifying/processing of potential new customers Key communicator factor in first contact with potential and existing customers. Coordinated with Account Managers and Major Account Managers to gather all necessary information to complete the qualifying process Provided strong qualifying information to Director of Regional Sales, allowing them to make sound decisions regarding account set up Advised customers with regard to products to address additional credit needs New Account, CIA, Credit Card, Government and Limited Credit line processing Managed all aspects of the applications process to completion Maintained relationship with holders of new and established accounts through use of tracking process.Sales Executive (5/00 – 1/02)Identified and acquired new business Managed all accounts for the Northeast U.S. territory for complete inventory of wireless communications productsIncreased customer sales and frequency of purchase Advised customers on product identification, pricing and availabilityMindful of market trends, engineering technologies, new products, manufacturer’s products, and those of competitors Informed customers of new product lines of interest and of benefit to their business Maintained concise documentation of activities and expenses to submit to management in a timely manner