Leads board meetings, approves budget, sets strategy and provides general guidance for executive team.

Led a team of 15 engineers and 2 designers tasked with developing Evernote's application and frameworks, OS-native integrations and core feature-set for our flagship desktop and web applications. Managed full development lifecycle--set team priorities, managed roadmap and backlog, guided design and coordinated instrumentation and post launch assessments. - Reconfgured roadmap and plan for a complete overhaul of Evernote's flagship Mac and Windows apps, delivering a full rewrite and GA release in 10 months. Designed and deployed over 60 features, distributed to over 2.5m MAU. - Conducted financial analysis for strategic integration, ultimately pausing the project and saving six months of development effort and over half a million dollars. - Deployed reversion and NPS surveys and analysis informing Legacy client backlog campaign and feature development strategy, targeted at moving users from Evernote V6 to V10. To date 60K+ users have been moved via the campaign. - Led review of quality standards and new quality initiative, driving MoM P1 volume down by over 70%. - Rebuilt resource allocation and quarterly planning for team, with an improved sizing process that delivered 80% accuracy for reaching target dates. - Developed standards for application performance and an application performance program that has improved render times by more than 50% and start up by 30%.- Developed three new monetized features designed to differentiate updated product offering at repackaging.

Guide the design, development, and deployment of Evernote's desktop and web applications.

See everything associated with the previous management role, plus supporting operations for the success management organization.

Manages a team that scales our customer support to help and educate high volumes of users with strong partnerships, scaling projects, and smart community and social engagement. Handles project management, change management, deployment and administration of support and sales systems, namely those that impact core contact channels such as voice, email, social, chat and knowledge base. • Redesigned ticket submission page to introduce deflective content and flexible contact options, reducing overall ticket volume by 17%• Deployed migrations and conducted change management for Help Center, chat and voice channels. • Deployed bots to Twitter channel to improve efficiency by 18%• Deployed new chat, call center, webinar, and Zendesk integrations• Ran and/or committee-reviewed RFP and RFIs for webinar, call center, chat, translation, and outsourcing vendors• Zendesk Admin certified

Managed team handling social and community engagement. • Launched @evernotehelps, a support Twitter channel with over 40,000 tweets• Launched Directly community partnership, using machine learning and a community of experts to answer 5% of overall ticket volume• Redesigned and deployed a complete forum rewrite on IPB, from v3.X to v4.0• Deployed federated search tool to introduce forum results to support ticket inquiries• Ran RFP for social tool, assessing 9 vendors• Restructured over 100K threads of forum content to better support visitors, power users, and employee stakeholders

Handled day to day operations of Evernote’s community and worked with internal and external stakeholders to grow the commentariat and provide quality content to visitors and Evernote power users. • Selected new forum vendor and migrated all content from PHPBB• Rebuilt moderation program and introduced member on-boarding• Managed summer intern program with three direct reports• Built a beta tester program, grew tester program to 8000+ and integrated with product managers in the community• Advocated and reported on forum activity, highlighting community activity and driving internal stakeholder engagement in the community

Volunteer coordinator and show runner. • Ran a volunteer network of over 750 people• Managed 11 major events for 10,000+ attendees, raising more than $330K• Reworked teams and schedules, reducing show needs from 100-150 to around 60• Co-designed a volunteer management system that runs 100+ member teams for 3,000+ attendee events

Responsible for the development, deployment and administration of enterprise corporate social responsibility programs.• Managed grant pipeline of $1 million, with $350,000 awarded, working directly with company executives and Foundation Board of Directors• Lead enterprise deployment of Habitat and financial literacy programs, expanding from 2 schools in 2 markets to 7 schools in 6 markets, with 15 markets in development. Impacted over 1900 students. Habitat programs ran in 6 locations with expansion to 10 locations in 2011• Managed over 500 volunteers across company internal giving campaigns• Developed internal giving network of 33 employees/committees at 22 locations to facilitate local contributions and grassroots CCR engagement, including a Dollars for Doers program• Streamlined reporting of all client based sponsorships, ensuring properly reported market value of contribution and provided enterprise in-kind, strategic, match and discretionary giving reports• Managed national emergency and disaster relief drives for US, Haiti, Japan, India and Australia• Maintained external chamber and community partnerships such as Habitat for Humanity, Operation HOPE, National Alliance to End Homelessness, and Social Compact

Segment-level development, deployment and administration of Community Relations and Diversity programming.• Provided leading analysis for migration of business segment initiatives to corporate status• Developed Diversity presence on First American website, Supplier Diversity portal• Managed Group Level Dollars for Doers program

Development of internal and external websites, communications, and initiatives for the Office of Diversity.• Developed guidelines for business level Employee Resource Groups• Launched and lead local Young Professionals Employee Resource Group• Developed external Diversity website• Managed business level Dollars for Doers program of 71 volunteers, netting 3,125 volunteer hours with $20,400 contributed

Product design for next generation political campaign system, as well as tactical assistance with 2006 primary campaigns.• Assisted with the design and concept art of EasyCampaigns Campaign Management System, web-software created to run and maintain political campaigns• Assisted three campaigns in 2006 Texas primaries• Developed and designed www.easycampaigns.com (RIP)

UT Archer Fellowship. International congressional hearings reporting, speechwriting and notations for Interim Assistant Director, monitoring of Central and Horn regions of Africa.• Tracked and attended congressional hearings and events pertaining to international relations and UN activities, from Condoleeza Rice’s confirmation at SFRC to Heritage summits on defense tech sharing with India• Submitted reports on activity to UN in New York• Reorganized the library at UNIC! Maritime law FTW• Researched and wrote speeches for Assistant Director/Interim Director of UNIC• Responsible for monitoring situations in Central and Horn regions of Africa

Part time role at UTDallas’ Multicultural Center that focused on cultural and diversity based events and education• Planned and assisted with cultural programs for the Multicultural center at UTD including Native American Heritage performances, the Multicultural Leadership Symposium, and Black History Month• Brought one of the first GLBT speakers to campus for a lecture on equal rights• Worked in minority recruitment activities during the summer and at new student orientations• Engaged in grassroots outreach with minority organizations that included GLBT, African-American, Women’s and Hispanic/Latino orgs

Commercial network installation and grassroots marketing development.