Proving communities with FAST I SECURE I RELIABLE Internet access over Fiber Optics and Fixed Wireless technologies.

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I have had the privilege of supporting CenturyLink enterprise and residential customers for 10 years. By working first to understand needs and requirements, I can guide my clients to solutions that balance cost with reliability.For example, I consulted with a client in the mortgage industry to roll out a 20-site solution that improved network security through improved IT visibility.Since my promotion to Enterprise Account Executive, I have delivered consistent results that include generating more than $6.5 million in revenue and delivering an average of 180% of my sales goals.

While supporting retail sales, I empowered my 5-member team to resolve customer concerns at lowest the possible level, which led to a 27% increase in customer referrals. I also led my team to deliver exceptional customer experiences that were consistently rated 80% with a NPS of 9+.With my previous experience as a retail manager from 2006 to 2011, I was designated as one of 3 retail managers (out of 95) to process General Manager/Vice President escalations.Highlights from my retail experience include:- Maintaining a 99.9% inventory accuracy – surpassing the 92% average – reducing overtime usage by 78% and maintaining a consistent 80% employee retention rate.- Organizing small business and community events as well as in-store promotions that generated $100,000 in residential and small business sales.- Launching a college marketing program to boost on-campus presence. I expanded this program to 5 campus locations in Colorado Springs and the Western Slope before the company implemented this initiative at 120 sites nationwide.I am proud to have coached my team to earn the Bravo Club award 6 times – a recognition for the top 25% of all stores in the US – and to earn the Pinnacle Club Award for generating $1 million in revenue.Individually, I earned the Destination Ovation award 3 times for bring ranked in the op 10% of managers.

Arvig is one of the largest independent telecommunications and broadband providers in the nation.As a Market Manger, I guided daily operations, including marketing, price point, service delivery, network operations, and P&L, for a territory with 7,000 residential customers in 6 counties.During my time with Arvig, I expanded revenue by 20% to $12 million despite a rapidly changing industry landscape.

I started my telecom career with Verizon’s fastest growing sub-agent and earned promotions to eventually lead a 12-store district with 60 employees.In addition to typical leadership tasks – evaluating individual and team sales performance, defining goals and expectations, compiling and analyzing sales, inventory, and customer service metrics – I also facilitated collaboration between Diamond and Verizon to ensure direct and indirect continuity for customers.My results included delivering a 20% year-over-year growth in sales and earning a spot on the District Manager Council.