Led small, highly motivated team of analysts, compliance coordinator and database developer in areas of:Operational Risk ManagementData Analysis, Metrics & ReportingBusiness Process ImprovementProject Management and Support, with a focus on cost & risk reduction, and enhancing customer experienceCompliance & Audit SupportBudget analysis, unit cost and expense projections for 7 teams, 150 associates, and budgets of $6-10m

Led team of analysts supporting Annuity and Fixed Product Operations with responsibility for:Operational Risk Management and KPI reportingOperational Metrics for 40 teams across 3 business unitsGain/Loss (breakage) reporting, analysis & trending for variable product, along with additional 38a-1 reporting, tracking and testing.

Divisional Service Consultant, 2004-2009Liaison between Annuity sales force (external wholesalers and internal sales support) and back office operations. Responsible for ensuring highest level of service for Southern U.S. sales division and their clients in the independent financial advisor channel.Promoted to Senior Divisional Service Consultant in 2006, with responsibility for coordinating initiatives and reporting between sales management and team of 10 DSC's during the peak period of the Company's annuity sales growth (approx. $12B/year in 2006-2007).Operations Manager, Wholesaler Case Resolution Team 2009-2011