Director Of Client Experience
As Director of Client Experience at Trepwise, I managed all aspects of client service operations from new client onboarding to quality control across hundreds of client engagements.Responsibilities including team staffing, creating innovative client deliverables, maintaining high standards for client relationship and project management, and professional development.Designed the firm’s approach for strategic planning. Collaborated with firm leadership, drawing upon best practices to create products and deliver with efficiency and effectiveness.