- Collaborating with the consumer product organization to develop enterprise-first strategies and roadmaps for the product organization portfolio serving approximately 35 million consumers/members- Facilitate product approval board conversation with C-suite leaders to inform and receive direction on funding and prioritization conflicts between portfolio segments- Leverage my business acumen with my technical expertise to identify, deliver and support enhancements and optimizations for the Consumer Product Office, streamlining a cross-functional, multi-dimensional operating model to orchestrate a common delivery system

- Collaborating closely with cross-functional teams, I delivered, designed, and implemented an enterprise-first digital ecosystem across Marketing, Acquisition, and Member teams - I leveraged the cross-enterprise leadership relationships and business acumen to analyze data for establishment and alignment on strategy and KPIsI- nitiated and facilitated an enterprise-first cross-enterprise journey mapping / jobs-to-be-done workshop to inform the enterprise of the ecosystem and gain direction and insight on how to optimize and enhance the consumer experience - Took the outcomes of the workshop to address and solve member pain points with quantitative and qualitative data streams and identified how to enhance the ecosystem - Worked with my engineering teams and business to align on product strategy and prioritizing features for delivery while ensuring we have a firm technical foundation with a focus on performance and experience to not only tap into unmet consumer value but also substantial business value while delivering an industry-leading experience

- Digital Experience Manager with a track record of designing and delivering the most complex enterprise blue-chip initiatives- Designing and delivering digital experiences for our Medicare and Medicaid populations and consulting other lines of business on digital best practices - Notorious for building and maintaining high-performing cross-functional partnerships rooted in emotional intelligence and human-centered design

- Consulted United Healthcare on the delivery, design, and implementation of a complex regulatory required digital healthcare product for our Medicare and Medicaid programs- The product was delivered ahead of schedule, under budget, and later utilized in the first interoperability data transfer in the history of the Centers for Medicare and Medicaid Services- Delivered the product with a human-centered design and in a manner that will be accessible and useable by all of our members and lines of business

• Project Manager for an acquisition application migration overseeing 3 application owners for a Fortune 500 commercial banking client accountable for 90 of the 140 dispositioned (migrate, integrate, retire) applications• Managed the successful migration of critical production and contingency servers with no impact to business• Managed the disposition of 90 applications from infrastructure discovery to execution phase• Led application teams on migration weekends to ensure prompt resolution of all issues and successful migration • Hosted weekly status calls with senior management to provide project status and highlight any risks and issues• Developed, maintained, tracked the application project plans, cutover plans and resource assignments• Coached client application owners and teams on transitioning into project management methodology that increased accountability and achievement of deliverables• Ensured team members followed appropriate documentation practices

- Product Manager developing internal methodologies for the Digital and Emerging Technologies practice

•Providing consulting services and project management for a Fortune 100 Health Care company •Developed the framework, project plan and timeline for the response to a major RFP, guide and manage the overall submission process •Develop and maintain productive working relationships with senior leadership, product owners, project owners, operations, technology, and other stakeholders•Conduct regular meetings, facilitate communications, ensure coordination and cooperation amongst team members•Plan and facilitate project review meetings to expedite requirements and resolution of project issues•Guide the team on resource requirements, methodologies, tasks, dependencies, deliverables risks, and other issues through the life of the project •Established and maintain project plans capturing all milestones, risks and tasks; presented weekly updates to the key business stakeholders •Maintain project documentation and business procedures•Client centric business development approach assisted in securing additional engagements with top client

•On site QE&A Lead responsible for coordinating with client developers and business analysts, document and communicate requirements to Cognizant QE&A team •Plan and execute the quality assurance testing for all client product solutions. This includes writing test cases, performing testing across multiple devices, documenting all bugs and working with the development team to ensure remediation and that the final product delivered to the client exceeds both their, and their customers’ expectations•Built project plan, conducted weekly project status meetings, developed bi-weekly project status reports and managed project through all phases of project life cycle. •Led efforts on several system enhancements in an agile development environment by gathering business requirements, creating user stories and providing user demos. •Provide daily direction to offshore testing team to ensure resource availability and alignment necessary to meet client requirements •Lead Cognizant resource on client agile project, participate in daily stand up meetings to ensure sprint completion• Responsible for building a maintaining effective client relationships to retain business • Mobile Application ranked best Business Travel Application by BTN in 2018

•Project Lead at Cognizant's largest Digital Lab, responsible for administration, support, hardware inventory, and maintenance•Oversee $15 million in infrastructure and Mobile Cloud operations in Phoenix and Chennai•Successfully managed planning, design, development, testing, integration and deployment of new public mobile cloud •Worked very closely with an external Partner IT team as well as multiple business unit stakeholders to lead the complete redesign and implementation of the Cognizant Public cloud•Assisted recruiting with best practices approaches to selecting the right talent for the right opportunity •Partner with international mobile cloud leaders Perfecto, Experitest and MobileLabs to build and develop business solutions for new and existing clients•Consult with Client's to provide solutions which align with agile business needs and requirements•Provide 24/5 support to all Digital Test Lab users delivering over 150,000 usage hours•Responsible for global service delivery and multiple industries including: manufacturing, automotive, financial, real estate, health care, insurance and retail •Conduct demonstrations for prospective clients and lead proof of concept initiatives•R&D and benchmarking Cognizant’s product against competitors mobile cloud applications•Implemented new public cloud and private clouds solutions for the Digital Lab•Installation and administration of Digital Lab servers and Network setup/configuration •Analysis of Mobile Device market trends and client usage to ensure achievement of ROI targets •Selected to join the Cognizant Campus Ambassador Team, responsible for organizing and participating in events to recruit and retain new hires

•Prepared deliverables and presented results to IT Executives which included IT directors and the CTO•Established and maintained relationships with internal and external resources to achieve maximum results•Led efforts on several system enhancements in an agile development environment by gathering business requirements, creating user stories and providing user demos. •Promoted to Test Lead after three weeks•Built project plan, conducted weekly project status meetings, developed bi-weekly project status reports and managed project through all phases of project life cycle. •Functional testing for a successful upgrade of Oracle eCommerce programs BCC and Endeca•SIT testing on the BCC and Endeca upgrade being integrated with clients Business Validation Process (BVP) program•Relayed all testing information related to BCC to Client and Cognizant’s Client Relations team via daily Defect Triage meetings and led daily coordination sessions with offshore testing team

•Handle inbound and outbound client calls providing “white glove” service and support for Century Link small business clients•Assess state and compatibility of a customers’ existing hosting features•Consult customers on benefits of a variety of cloud products•Upsell products to enhance business technology solutions

•Pull and Cleanse Jigsaw Lists

•Pull and Cleanse Jigsaw lists•Manage Salesforce contact lists•Gained Knowledge and understanding of automated marketing and tools like Eloqua

•UAT testing on software before implementation to clients•Built traceability matrixes to locate bugs in software•Used HP QC to track bug fixes