Experienced in ICT:Bachelor IT- Network Security (Cisco Academy -North Sydney Institute);ITSM Performance Analyst (ITIL v4, 10+years SQLServer, Excel Charting, VBA); Network Engineer (Radio Access, IP Networking - with CCNP(R&S), CCNA (ASA firewall, Network Security, Wireless), VMWare VCA6-DCV);ITSM Risk Management, Implement MSP Security Process and review, Cyber Security (Bachelor IT);ITSM Governance, reporting, and analytics for improved service, system and business performance. ITSM Compliance - for ACMA;Project Coordination (Multiple ICT and Radio Projects- for Operational Acceptance, Multiple IT projects for NBN Assurance and Activation systems); Billing Ops support (Telstra & VHA);I am driven to deliver customer delight and business excellence.Outside of work, I enjoy living in a rural setting with my family. Key Terms: Service Management, ITIL, IT Operations, Analytics, Business Process Excellence, Continuous Improvement, IT Infrastructure, Leadership, Billing Operations, E-Commerce, IT Management, Telecommunications.